Vincent Xing

- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.

- Provide clients (internal and external) with necessary information with regards to Compliance products and data files, such as Global Watch List
- Assist to identify issues that clients may be facing and strive to resolve an issue as fast as possible [For both Hosted and On-prem environments]
- Assist to replicate issues and provide solutions
- Consolidate feedbacks from clients and provide it to development team for review
- Provide advices for client’s business requirement so as to stay Compliance with Singapore's Law and Regulation
- Assist in communicating with clients about certain services changes and coordinate the changes to be made
- Assist platform team to coordinate with client on migration of delivery platform due to timezone differences.
- Provide basic platform-related advice to client to resolve issues
- Involve in reviewing implementation documents to ensure all documents are up-to-standard for future references

- Provide feedback on product defects and ideas to the development team

- Provide platform-related advice to client to resolve issues

- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.

- Acts as the primary interface between Amazon and third-party business partners (Sellers).
- Provide world-class support to Sellers selling on Amazon platform.
- Does Health Screening for Sellers' Amazon account, to ensure that they stay compliance with local Laws and Regulations for the Market Place that they are selling on
- Assisting Sellers to mitigate risk such as Copyright, Trademark and potential Counterfeit products.

- Understanding Sellers' situation and providing them the most suitable solution to their needs.

- Requires Strong English & Mandarin Language skills, as we face Sellers from around the world.