Vincent Amalaraj Silvarajoo
Expeditor/ Team Leader
Singapore
Summary
I am a self motivated & disciplined person with good team spirit & leadership skill. I am also a fast learner & very adaptive to any working environment. Fun to work with person & also always possess a positive mentality. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with overseeing food service operations to maintain quality and efficiency. Utilizes team leadership and problem-solving skills to ensure smooth service. Track record of enhancing customer satisfaction through consistent service improvements.
Overview
19
19
years of professional experience
Work History
Expeditor/Food Service Team Leader
Marina Bay Sands
05.2019 - Current
- Coordinate food orders between kitchen and service staff
- Ensure timely delivery of dishes to customers
- Maintain inventory levels and quality standards
- Collaborate with kitchen and service teams for efficient operations
- Address customer inquiries and concerns professionally
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Trained new expeditors and food runners according to company policies and standards.
Senior Service Attendant
Niwa Sushi Pte Ltd
05.2016 - 04.2019
- Managed customer service operations
- Trained new staff on service procedures
- Ensured cleanliness and hygiene standards
- Handled customer feedback and resolved issues
- Contributed to menu planning and promotions
Assistant Banquet Manager
De Garden Hotel
04.2009 - 08.2011
- Coordinated banquet events and functions
- Managed banquet staff and schedules
- Ensured guest satisfaction and service quality
- Handled event logistics and setup
- Worked with clients to plan customized events
Waiter
Swiss Inn Hotel
02.2007 - 02.2009
- Provided excellent customer service in dining area
- Took and delivered customer orders accurately
- Maintained cleanliness and organization in the dining area
- Assisted in food and beverage preparation
- Handled billing and payment processing
Education
Post Secondary / Diploma - Hospitality Management
Olympia College
11.2006
Secondary Education - SPM
St Theresa's High School
12.2002
Skills
Teamwork
Timeline
Expeditor/Food Service Team Leader
Marina Bay Sands
05.2019 - Current
Senior Service Attendant
Niwa Sushi Pte Ltd
05.2016 - 04.2019
Assistant Banquet Manager
De Garden Hotel
04.2009 - 08.2011
Waiter
Swiss Inn Hotel
02.2007 - 02.2009
Secondary Education - SPM
St Theresa's High School
Post Secondary / Diploma - Hospitality Management
Olympia College
AWARDS
Employee Of The Month - Marina Bay Sands,
Best of the Best 2021 - Marina Bay Sands
Employee of the Month - Swiss Inn Hotel
Music
I am also an independent music producer who compose & produce songs & soundtracks for other independent artists.