Vincent Amalaraj Silvarajoo
Expeditor/ Team Leader
Singapore
Summary
I am a self motivated & disciplined person with good team spirit & leadership skill. I am also a fast learner & very adaptive to any working environment. Fun to work with person & also always possess a positive mentality. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with overseeing food service operations to maintain quality and efficiency. Utilizes team leadership and problem-solving skills to ensure smooth service. Track record of enhancing customer satisfaction through consistent service improvements.
Overview
19
19
years of professional experience
Work History
Expeditor/Food Service Team Leader
Marina Bay Sands
05.2019 - Current
- Coordinate food orders between kitchen and service staff
- Ensure timely delivery of dishes to customers
- Maintain inventory levels and quality standards
- Collaborate with kitchen and service teams for efficient operations
- Address customer inquiries and concerns professionally
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Trained new expeditors and food runners according to company policies and standards.
Senior Service Attendant
Niwa Sushi Pte Ltd
05.2016 - 04.2019
- Managed customer service operations
- Trained new staff on service procedures
- Ensured cleanliness and hygiene standards
- Handled customer feedback and resolved issues
- Contributed to menu planning and promotions
Assistant Banquet Manager
De Garden Hotel
04.2009 - 08.2011
- Coordinated banquet events and functions
- Managed banquet staff and schedules
- Ensured guest satisfaction and service quality
- Handled event logistics and setup
- Worked with clients to plan customized events
Waiter
Swiss Inn Hotel
02.2007 - 02.2009
- Provided excellent customer service in dining area
- Took and delivered customer orders accurately
- Maintained cleanliness and organization in the dining area
- Assisted in food and beverage preparation
- Handled billing and payment processing
Education
Post Secondary / Diploma - Hospitality Management
Olympia College
11.2006
Secondary Education - SPM
St Theresa's High School
12.2002
Skills
Teamwork
Multitasking
Problem Solving
Customer Service
Team Leadership
Guest service
Menu memorization
Food quality standards
Restaurant operations
Scheduling
Menu offerings
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Decision-making
Self motivation
Adaptability and flexibility
Effective communication
Timeline
Expeditor/Food Service Team Leader
Marina Bay Sands
05.2019 - Current
Senior Service Attendant
Niwa Sushi Pte Ltd
05.2016 - 04.2019
Assistant Banquet Manager
De Garden Hotel
04.2009 - 08.2011
Waiter
Swiss Inn Hotel
02.2007 - 02.2009
Secondary Education - SPM
St Theresa's High School
Post Secondary / Diploma - Hospitality Management
Olympia College
AWARDS
Employee Of The Month - Marina Bay Sands,
Best of the Best 2021 - Marina Bay Sands
Employee of the Month - Swiss Inn Hotel
Music
I am also an independent music producer who compose & produce songs & soundtracks for other independent artists.