Vince Gan

Summary

Experienced Operation Executive serving 8 years of end-to end operation management expertise. Decisive Operation Executive skilled in managing productivity and overall performance while meeting business and customer service objectives. Proficient in supplier negotiation and conflict resolution strategies. Excellent in resolving problems, improving customer satisfaction, and driving overall operational improvements.

Overview

years of professional experience

Work History

Supply Chain Executive

CTW & CSG LOGISTICS PTE. LTD.

03.2022 - Current

Optimized supply chain processes for increased efficiency and cost savings.
Implemented quality control measures to ensure compliance with industry regulations and standards.
Collaborated with key stakeholders to develop strategic plans for organizational growth.
Coordinated logistics activities, ensuring timely delivery of products and services to clients.
Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
Developed and executed cost reduction initiatives by identifying areas of improvement in the end-to-end supply chain process, ultimately increasing profitability.
Enhanced supplier performance through regular evaluations, fostering long-term relationships and driving continuous improvement efforts.
Achieved order fulfillment rates by revamping distribution networks, optimizing route planning for expedited deliveries while reducing transportation expenses.

Operation Executive

SGCARMART

03.2016 - 01.2022

Improved customer satisfaction rates through timely communication and effective issue resolution.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Maintained databases, mailing lists, received incoming calls and handled data requests from customers.
Gather, analyze and interpret external and internal data to meet customer expectations.
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assigned delegates to manage high volume of e-mails and call transfers.

Education

Bachelor of Business - International Business

INTI INTERNATIONAL UNIVERSITY

MALAYSIA

12.2015

Skills

Process improvement
Logistics coordination
Transportation management
Problem-solving abilities
Inventory management
Data analysis

Supplier relationship management
Cost reduction strategies
Logistics Management
Supply Chain Management
Logistics Planning
Relationship Building

Languages

Chinese (Mandarin)

English

Timeline