Vinayaka Prabhakaran
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Butcher Boy
12.2022 - Current
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Wine Sommelier/Assistant Manager
Park 90 (wineportal)
08.2022 - 12.2022
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
The Mandala Group
09.2021 - 07.2022
- Managing and overseeing daily operations and ensuring compliance with operations standards and procedures
- Plan weekly schedule and daily team floor plan
- Conduct on‑the‑job training for new hires / weekly staff training
- Address customer needs, comments, and complaints
- Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supervisor
Straits Clan, The Mandala Group
03.2020 - 11.2021
- Devised and implemented processes and procedures to streamline operations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Team leader / Supervisor
Resorts World Sentosa
01.2018 - 02.2020
- Manage staffs and assign duties
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Service Associate
Wing Tai Holdings Limited
02.2016 - 10.2017
- Manage the store
- Maintain cleanliness at all times
- Assist in other ad-hoc duties by management
- Researched client requests to create best possible solutions for diverse needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
O-Levels -
Mendaki Sense
WPLN cert / level 5 - undefined
Northland Secondary School
2014
undefined
PSLEXishan Primary School
2012
Skills
- Solving Customer Concerns
- Loss Prevention Training
- OSHA Compliance
- Critical Thinking
- Strategic Networking
- Providing Feedback
- Sales and Marketing
- Effective Customer Communication
- Performance improvement
- Operations management
- Inventory control and record keeping
- Staff Management
Timeline
Restaurant Manager
Butcher Boy
12.2022 - Current
Wine Sommelier/Assistant Manager
Park 90 (wineportal)
08.2022 - 12.2022
Assistant Manager
The Mandala Group
09.2021 - 07.2022
Supervisor
Straits Clan, The Mandala Group
03.2020 - 11.2021
Team leader / Supervisor
Resorts World Sentosa
01.2018 - 02.2020
Sales Service Associate
Wing Tai Holdings Limited
02.2016 - 10.2017
O-Levels -
Mendaki Sense
WPLN cert / level 5 - undefined
Northland Secondary School
undefined
PSLEXishan Primary School
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