Vinayaka Prabhakaran

- Successfully managed and oversaw daily operations, ensuring strict adherence to operational standards and procedures.
- Developed and executed comprehensive weekly schedules and daily team floor plans to optimize efficiency and productivity.
- Conducted on-the-job training sessions for new hires and implemented weekly staff training programs to enhance team performance.
- Proactively addressed and resolved customer needs, comments, and complaints, ensuring utmost satisfaction and fostering positive customer relationships.
- Collaborated with management to assist and support additional business duties and responsibilities as assigned, showcasing a strong commitment to organizational success.

- Provided supervisory support to staff in the absence of the manager.
- Ensured strict adherence to company's standard operating procedures (SOP) for opening and closing the restaurant.
- Collaborated with the events team to efficiently set up and execute events, ensuring seamless operations.
- Assisted the manager in preparing reports, maintaining inventory records, processing invoices, and managing procurement of necessary supplies for service.

- Oversaw and effectively managed a team of staff, assigning duties and responsibilities.
- Received instructions from superiors and efficiently delegated tasks to staff members according to their respective areas.
- Actively sought feedback from customers/guests to continuously enhance the quality of customer service.
- Conducted regular stock checks and efficiently organized inventory management processes.

- Provided exceptional customer service by assisting customers and effectively managing store operations.
- Ensured cleanliness and hygiene standards were maintained at all times to create a pleasant shopping environment.
- Assisted in various ad-hoc duties as directed by management, demonstrating flexibility and willingness to support team goals.