Vimala Rawi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Officer Team Lead
Pserv
09.2019 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; weekend, and holiday shifts.
Check in Officer
Dnata
07.2016 - 07.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Table Games Dealer
Marina Bay Sands
08.2013 - 08.2014
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Opened and closed various types game tables and cash floats by receiving, verifying and recording cash wages.
- Stood behind various gaming table to deal appropriate number of cards to each player and verify placed bets before starting game.
- Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
- Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
- Dispensed and balanced all betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
- Prepared collection reports for submission to supervisors .
- Welcomed customers and established immediate rapport to encourage gameplay.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Worked with dealer team to run larger games such as craps and baccarat.
- Applied standard or special rules to games based on pre-agreed game rules.
- Trained new dealers in rules and operation of different games.
- Controlled equipment such as roulette wheels to run games.
- Received and documented patrons' wagers prior to beginning games.
- Complemented player numbers to reach minimum levels for play of different games.
Customer Slot Attendant (supervisor)
Marina Bay Sands
03.2010 - 08.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Auxiliary Police Officer
Certis Cisco
09.2007 - 03.2010
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Patrolled many location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Recorded facts to prepare reports documenting incidents and activities.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Checked vehicle equipment for proper functioning prior to use.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
- Built excellent rapport and working relationship with fellow colleague , to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Obtained information from arrested subjects to conduct debriefings.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Reduced criminal investigation lead time while initiating protocols for criminal violations.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Assisted in special investigations and crime prevention programs.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Thoroughly analyzed criminal information and processed crime scenes.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Handled citation and traffic violation paperwork.
Preschool Teacher
Tadika Suria
01.2006 - 03.2007
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Assisted and supervised 20 children through entire school day.
- Addressed behavioral and learning issues with parents and daycare management.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Allowed for ample outdoor discovery time in schedule each day.
- Supervised students and enforced discipline during all Head Start activities.
- Organized and facilitated monthly parent support group meetings.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
Spm - O Lvl
Sekolah Menengah Kebangasaan Taman Daya 3
Malaysia Johor12.2005
Skills
- Inbound Customer Service
- Effective team leader
- Superb customer service skills
- Customer service orientation
- Team leadership and coaching
- Customer Service and Communication Skills
- Customer service professional
- Product Team Leadership
- Customer service-focused
- Exceptional customer service
- Adherence to high customer service standards
- Team leadership skills
- Customer service skills
- Customer service management
- Customer service expertise
- Customer service expert
Languages
Tamil
Native Speaker
Malay
Proficient
C2
English
Proficient
C2
Timeline
Customer Service Officer Team Lead
Pserv
09.2019 - Current
Check in Officer
Dnata
07.2016 - 07.2018
Table Games Dealer
Marina Bay Sands
08.2013 - 08.2014
Customer Slot Attendant (supervisor)
Marina Bay Sands
03.2010 - 08.2012
Auxiliary Police Officer
Certis Cisco
09.2007 - 03.2010
Preschool Teacher
Tadika Suria
01.2006 - 03.2007
Spm - O Lvl
Sekolah Menengah Kebangasaan Taman Daya 3
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