Vikraunt Pratap Shrivasstava

• Streamlined the compliance review process for more efficient risk assessments and audits.
• Strengthened internal controls by identifying areas of weakness and recommending actionable solutions for improvement.
• Worked with internal teams to raise deviations and exceptions for the systems that are noncompliant with the Healthcare Instruction Manual issued by Singapore.
• Actively tracked the monthly vulnerability report, and collaborated with the teams to get them fixed.
• Worked with the Advanced Security Operations Centre team to deploy some of the rules to ensure we are compliant with HIMS policies.
• Worked on SOPs for 10 different systems and ensured they are being followed thoroughly to avoid discrepancies in internal and external audits.
• Provided quarterly training on the cybersecurity incident handling process.
• Created the New Joiner Training deck, to help them to understand the different types of DNA systems and SOP's followed.

• Conduct project planning activities, and manage the execution of projects per plan through the project life cycle, from initiating to closure.
• Proactively identify risks and issues on the project, establish mitigating actions, escalate issues and risks where needed, and seek resolutions.
• Proactively identify changes in work scope, and ensure appropriate planning measures are taken with stakeholders to reassess and amend the scope of work, budget, and timeline.
• Manage relationships with project stakeholders, both internal and external, keeping stakeholders informed of progress, and managing expectations on all project requirements and deliverables to enable a positive customer experience.
• Communicate a clear vision of the project objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members.

Projects Completed:

1. Connectivity & IAM Project Manager (June 2020–March 2023)

Scope – Ericsson's standard connectivity methods are deployed for all non-compliant customers.

2. SDE Project Manager (Feb 2018 - May 2020)

Scope – Automation Rules Deployment and Operations Support Model.

RPA Tools Used: Blue Prism and UiPath.

3. Rules Performance Dashboard.

4. RPA BOT Migration from TCS to Ericsson.

5. Overall Project Manager for the India Region (June 2017 - January 2018)

• Providing consultation in planning and integrating tools and IT for NOC and in-house delivery platform.
• Handling end-to-end delivery coordinated with IT & Tools Team for New customer onboarding on In house delivery platform
• Involved in planning and consulting for applications and integration with various applications and systems.
• Participating the UAT and provide the feedback.
• Estimating tools and IT integrations effort.
• Analyzing new automation tools for GNOC efficiency improvement.
• The escalation point for any tools and IT incidents or outages includes RCA and solution implementation.
• Customer SPOC for any escalations and requirements from GNOC.
• Ensuring the deployment of Ericsson's Standard MS Delivery toolset for Fault, Trouble, Inventory, and Work Force Management.

Projects Completed:

• LGI, Telstra, and U-Mobile acted as Tools and IT SPOC for GNOC.
• Bharti Airtel India – PAN India OSS RC upgrade to Blade servers.
• Network Connectivity Link Augmentation Project: EMS Integration with One FM.
• Aircel MVMS integration of NSN and ZTE with MSDP, One FM.
• Idea Enterprise acted as a SPOC for overall solution development and tools for the customer.

• Handled a team of 10 members.
• Managed and coordinated urgent and complicated support issues with customer and support teams.
• Acted as the first level of escalation point for all requests and incidents.
• Developed and matured phone and ticket escalation processes to ensure free-flowing escalation and information within the organization.
• Actively participated in the customer meeting on a weekly basis.
• Managed the process for communicating outage and emergency activities to the organization.
• Provided data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly, and as needed.
• Oversee Solutions repository and ensure top quality solutions are available to the staff.
• Ensure the team is compliant with company and department procedures and processes.