VIKNESWARI D/O N CHANDRASEGAR

Summary

Driven Security Officer with proven expertise in incident reporting and customer service honed at Focal Investigation & Security Agency PTE LTD. Demonstrates exceptional report writing skills and a commitment to maintaining high security standards. Recognized for physical fitness and being a vigilant team player, ensuring a 30% reduction in security breaches. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

years of professional experience

Work History

Security Officer

Focal Investigation & Security Agency PTE LTD

08.2022 - Current

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Responded quickly to incidents and assessed active situations for security concerns.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Cashier Assistant

Gim Tim Group PTE LTD

02.2015 - 04.2018

Met customer needs through polite, friendly and attentive service.
Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Helped customers complete purchases, locate items, and join reward programs.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Cleaned and sanitized cashier workstation and scanning area.
Worked with other associates to support cashiers and management needs.
Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Addressed and resolved complaints quickly to maintain customer satisfaction.
Trained new cashier team members in customer service and money handling processes.
Increased store loyalty by engaging customers with friendly and helpful service.
Resolved customer complaints with patience and professionalism, maintaining store reputation.

Education

Secondary Education

Outram Secondary School

Outram

11.2005

Skills

Report Writing
Incident Reporting
Security Guard License
General security
Physical Fitness

Access Control
Patrol operations
Patrolling
Punctuality
English fluency

Timeline