Vikneswaren Kasi Pandi
Senior Operation Manager
Georgetown
Summary
Dynamic Logistics and Warehouse Manager with over 10 years of specialized experience in overseeing comprehensive supply chain operations, inventory management, and warehouse optimization. Proven ability to lead cross-functional teams in achieving significant reductions in operational costs while enhancing service levels in high-pressure environments. Proficient in WMS and ERP systems, with a strong focus on implementing lean logistics strategies that drive performance improvements and operational efficiency. Committed to fostering a culture of continuous improvement and excellence within logistics operations.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Warehouse Operation Manager
Delivery Hero Sdn Bhd
07.2020 - 06.2024
- Manage logistics operations across multiple locations, ensuring efficiency and consistency.
- Managed third-party logistics partners and monitored SLA compliance.
- Supervise inventory levels, reducing stock variances, and improving order accuracy.
- Successfully managed the full supply chain process, from sourcing to procurement and transportation.
- Define and monitor procurement activities and services' efficiency, quality, and success.
- Lead and train warehouse teams, fostering a culture of accountability and continuous improvement.
- Collaborate with logistics and retail teams to streamline distribution and fulfillment processes.
- Ensure compliance with OSHA and company safety regulations to maintain a secure working environment.
- Conducted regular safety audits and staff training, achieving zero workplace accidents.
- Establish strong relationships with vendors to improve supply chain efficiency.
Warehouse Operation Manager
DHL Supply Chain Sdn Bhd
11.2018 - 06.2020
- Manage LMW and develop policy, procedures, and work instructions, and daily operations of warehouse, including physical inbound and outbound activities, inventory accuracy, safety and quality.
- Oversee warehouse operations for multiple clients, ensuring efficient inventory management and order fulfillment.
- Successfully managed the full supply chain process, from sourcing to procurement and transportation.
- Established and maintained strong business relationships with vendors and suppliers.
- Enhanced inventory accuracy to 99.5% by integrating advanced WMS/SAP and barcode scanning systems.
- Liaison with Custom Department and Government Bodies such as MIDA, MITI on Logistic and Regulatory matters.
- Ensure compliance with OSHA, safety, and regulatory standards, maintaining a safe working environment.
- Utilize WMS and ERP systems to enhance accuracy and operational efficiency.
- Delegates and oversees daily work flow including: coordination of work flow, order pick commitment, stock replenishment, and warehouse inventory level.
Warehouse Operation Manager
Ikano Handel Sdn Bhd (IKEA)
03.2015 - 10.2018
- Managed and supported logistics operations of 45 warehouse associates to ensure efficient inventory flow and stock availability for customers.
- Oversee daily warehouse operations, including goods receiving, storage, picking and replenishment.
- Established key relationships with suppliers, customers, and other stakeholders.
- Implement IKEA’s warehouse processes and safety procedures to maintain compliance and efficiency.
- Improved supply chain processes to reduce shipping and delivery times by 20%.
- Monitor KPIs such as stock accuracy, order fulfillment rates and productivity metrics, driving continuous improvement.
- Collaborate with store managers and logistics teams to ensure timely product availability and minimize stock shortages.
- Monitored the performance of third party logistics providers.
- Ensure Safeguards of warehouse operations and contents by establishing and monitoring security procedures and protocols.
Warehouse Manager
Royal Australian Air Force
03.2008 - 02.2015
- Oversee the receipt, storage and distribution of military equipment, spare parts and operational supplies.
- Oversee operations of warehouse both inbound and outbound operations.
- Ensure compliance with Australian Defence Force (ADF) logistics protocols and security regulations.
- Manage warehouse personnel, providing training on inventory handling, safety and military logistics procedures.
- Define and monitor procurement activities and services' efficiency, quality, and success.
- Utilize SAP and military logistics systems to track assets and optimize supply chain operations.
- Conduct regular inventory audits, reducing discrepancies and ensuring 100% accountability of assets.
- Manage all Dangerous Goods Packing (DG) and Handling of hazards materials.
- Coordinate with procurement teams to ensure seamless supply chain operations for aircraft maintenance and mission readiness.
Ramp Agent Executive
FedEx Express Corporation (M) Sdn Bhd
01.2003 - 02.2008
- Manage the safe and efficient loading and unloading of cargo, preventing damage and delays.
- Supervise and coordinate ramp agents and ground crew operations, ensuring efficient aircraft turnaround.
- Ensure compliance with FAA, IATA and FedEx safety guidelines for aircraft ground handling. Audit containers and cargo pallets during flight transit time.
- Operate and oversee the use of ground service equipment (GSE) such as tugs, belt loaders and de-icing units.
- Communicate with flight crews, air traffic control, and logistics teams to optimize operational efficiency.
- Monitor and enforce safety procedures, reducing incidents and maintaining a zero-incident workplace.
Education
Master of Business Administration - Supply Chain Management
Asia e University
01.2023
Professional Degree - Logistics & Transport (CMILT)
The Chartered Institute of Logistics & Transport (UK)
01.2017
Professional Diploma - Maritime Logistics Management
Universiti Teknologi Malaysia (UTMSPACE)
01.2017
Diploma - Electrical & Electronics Engineering
Informatics Institution
01.2002
Skills
Shipping and receiving
Waste reduction
Lean principles
Order fulfillment
Problem-solving
Quality management
Skilled in Microsoft Office Suite
Stock control
Loading and unloading
Operations management
Warehouse operations
Production planning
Staff management
Safety standards
Quality assurance
Documentation
Purchasing management
Employee safety
Logistics oversight
Inventory management
Inventory and stocking
Waste controls
ERP software
Forklift operations
Warehouse organization
Certification
Kursus Ejen Kastam : Akademi Kastam Diraja Malaysia & Universiti Utara Malaysia Eksekutif (KEK)
References
Al-Rashid, Bin Mydin, Senior Operation Manager, abmydin@gmail.com, 012-4010291, FedEx Express Corporation (M) Sdn Bhd
Timeline
Warehouse Operation Manager
Delivery Hero Sdn Bhd
07.2020 - 06.2024
Warehouse Operation Manager
DHL Supply Chain Sdn Bhd
11.2018 - 06.2020
Warehouse Operation Manager
Ikano Handel Sdn Bhd (IKEA)
03.2015 - 10.2018
Warehouse Manager
Royal Australian Air Force
03.2008 - 02.2015
Ramp Agent Executive
FedEx Express Corporation (M) Sdn Bhd
01.2003 - 02.2008
Professional Degree - Logistics & Transport (CMILT)
The Chartered Institute of Logistics & Transport (UK)
Professional Diploma - Maritime Logistics Management
Universiti Teknologi Malaysia (UTMSPACE)
Diploma - Electrical & Electronics Engineering
Informatics Institution
Master of Business Administration - Supply Chain Management
Asia e University
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