Vikneswaran S/O Sokhalingam

Key Responsibilities:

• Managed day-to-day operations for the aircon installation team.
• Monitored installation team’s attendance (time in/out) and job progress.
• Followed up on any ad hoc changes or updates from the installation team.
• Scheduled rectification appointments with customers and updated records in the system.
• Optimized job scheduling based on technician skill sets.
• Acted on instructions from the Operations Director/Manager for technician and site coordination.
• Submitted HDB aircon installation applications as required.
• Uploaded floor plan routing and documentation into the system.
• Ensured timely creation and submission of material and equipment orders.
• Maintained accurate and organized data in internal systems.
• Followed up with customers for rectification jobs and service updates.
• Ensured all necessary documents (e.g., indemnity forms) were properly completed.
• Ordered installation materials when stock reached threshold levels.
• Informed Ops Manager of low equipment stock levels.
• Maintained and updated the installation-related database.
• Performed other tasks as assigned by the Ops Director/Manager.

Key Achievements:

• Mentored junior staff, supporting skill growth and improving team performance.
• Analyzed workflows to identify bottlenecks and implemented effective solutions.
• Developed and maintained SOPs to ensure consistency and compliance.
• Collaborated with cross-functional teams to drive operational efficiency.
• Facilitated smooth user adoption by leading training on new systems.
• Managed project timelines and deliverables, aligning with company goals.
• Assisted in integrating acquired businesses with minimal disruption.
• Improved productivity and reduced costs by streamlining processes.
• Optimized inventory management to reduce excess stock and improve accuracy

Key Responsibilities:

• Performed production runs in accordance with MES (Manufacturing Execution System), product runsheets, and work instructions.
• Conducted daily autonomous maintenance on production machines to ensure smooth operations.
• Performed Statistical Process Control (SPC) checks and updated Statistical Quality Control (SQC) records for equipment.
• Carried out start-of-shift checks and ensured accurate pass-down of information to the next shift team.

• Liaised with customers, internal departments, and management to handle complaints and service-related inquiries.
• Investigated and resolved complaints following company policies and standard procedures.
• Maintained confidential records of complaint cases, including all forms of communication and documentation.
• Prepared and managed correspondence such as emails, memos, letters, and reports related to customer issues.
• Organized and processed claims, reports, and paperwork efficiently.
• Ensured timely follow-up and resolution of cases, escalating when necessary.
• Identified recurring issues and supported improvement initiatives to enhance customer experience.
• Mentored junior staff and supported training on complaint handling procedures.
• Assisted in developing and maintaining SOPs to ensure service consistency.

• - Experience in handling fire command centre, attend to the incident, incident report, monitoring, crowed control, daily duty report.
• - Experience work at residential/lifestyle eateries/Shopping mall assignments conveniently located in city hall area.
• - Manning of Static duty / Access control point, perform receptionist duties and administrative works.
• - Handle and respond to customer calls, complaints and enquiries in an efficient, courteous, professional and tactful manner and update to higher management.

• - Experience in handling fire command Centre, attend to the incident, incident report, monitoring, crowed control, daily duty report.
• - Experience work at shopping mall, Outdoor, Carpark, Zoo, Singapore Expo, Condo and Commercial Building.
• - Manning of Static duty / Access Control Point, Perform Receptionist Duties and Administrative Works.
• - Handle and respond to customer calls, complaints and enquiries in an efficient, courteous, professional and tactful manner and update to higher management.

• - Perform troubleshoot, repair and maintenance on tires
• - Checklist daily report
• - Inspect curing process daily

• - Installation cctv security, surveillance system, security alarm system door access/control.
• - Troubleshooting, patching, configuration, testing and maintenance
• - Installation cctv program and data, laying cabling, database /window environment and various its security technologies.