VIKNESVARAN HJ
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Executive Associate
Mount Alvernia Hospital
01.2021 - Current
- Attend to patient’s inquiries and provide information.
- Be the contact person for the doctors and patients.
- Maintain confidentially of patient’s information.
- Demonstrate good interpersonal skills with the public and staff.
- Inform patients of the estimated waiting time or period of absence when the doctors are called away.
- Responsible and responsive to patient’s feedback/complaints before referring to the Manager, SOC Executive or supervisor.
- Liaised and coordinated activities of administrative support staff to accomplish department goals.
- Provided valuable insights into budget allocation decisions based on detailed financial analyses of organizational expenditures over time.
Patient Care Coordinator
Hospital Kuala Lumpur
11.2019 - 12.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Customer Service Executive
NKF Centre
04.2017 - 09.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
Diploma of Business Administration -
BMC Academy
01.2014
Skills
- Employment Law
- Employee Relations
- Generalist HR
- Microsoft Office
- HR Management System
Certification
SNEF GRANTS
Languages
English
Malay Language
Tamil
Timeline
Patient Services Executive Associate
Mount Alvernia Hospital
01.2021 - Current
Patient Care Coordinator
Hospital Kuala Lumpur
11.2019 - 12.2020
Customer Service Executive
NKF Centre
04.2017 - 09.2019
Diploma of Business Administration -
BMC Academy
Similar Profiles
Wewen D. OsmilWewen D. Osmil
Staff Nurse (Anesthetic Unit Nurse OR Dept) at Mount Alvernia HospitalStaff Nurse (Anesthetic Unit Nurse OR Dept) at Mount Alvernia Hospital
VEMALA BASKARANVEMALA BASKARAN
Staff Nurse I at Mount Alvernia Hospital SingaporeStaff Nurse I at Mount Alvernia Hospital Singapore
HANNAH MAE B. ABUELHANNAH MAE B. ABUEL
Staff Nurse at MOUNT ALVERNIA HOSPITALStaff Nurse at MOUNT ALVERNIA HOSPITAL