VIKNESVARAN HJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Human Resources Department
SECURISTATE PTE LTD
01.2022 - Current
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Devised hiring and recruitment policies for employee company.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed benefits administration, ensuring compliance with federal regulations while maximizing employee understanding and engagement.
Digital Marketing Manager
Victoria Secret
02.2018 - 12.2021
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
- Managed team engaged in ongoing product optimization, account management and ad placement.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Streamlined marketing operations by introducing project management tools and automating repetitive tasks.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that effectively promoted products and services.
- Improved website visibility through development and implementation of SEO strategies.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Reduced overall marketing costs by identifying areas of inefficiency and reallocating resources towards higher-impact initiatives.
- Created and managed social media campaigns to increase brand engagement.
- Drove online sales growth by optimizing product listings and implementing promotional strategies on e-commerce platforms.
- Maximized email marketing effectiveness by segmenting lists, personalizing content, and monitoring key performance indicators.
Customer Service Executive
TOWNCOUNCIL
06.2004 - 01.2018
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
Education
Master of Science - Marketing Management And Research
NATIONAL UNIVERSITY SINGAPORE NUS
SINGAPORE 09.2021
Bachelor of Science - BUSINESS AND MARKETING
UNIVERSITY MALAYA KUALA LUMPUR
MALAYSIA 11.2017
High School Diploma -
BMC INTERNATIONAL COLLEGE
MALAYSIA 12.2014
Skills
- Coaching and Mentoring
- Skilled in [Software]
- Project management experience
- Cross-Functional Collaboration
- Performance Management Systems
- Staff Management
- Company Leadership
- Personnel Recruitment
- Human Resource Management
- Talent Acquisition Proficiency
- Leadership Training and Development
- Training development
- Recruitment and Selection Techniques
- Onboarding Process Management
- Hiring and Onboarding
Languages
English
Timeline
Human Resources Department
SECURISTATE PTE LTD
01.2022 - Current
Digital Marketing Manager
Victoria Secret
02.2018 - 12.2021
Customer Service Executive
TOWNCOUNCIL
06.2004 - 01.2018
Master of Science - Marketing Management And Research
NATIONAL UNIVERSITY SINGAPORE NUS
Bachelor of Science - BUSINESS AND MARKETING
UNIVERSITY MALAYA KUALA LUMPUR
High School Diploma -
BMC INTERNATIONAL COLLEGE
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