Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Languages
Hobbies and Interests
References
Timeline
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Viknessh R

Singapore

Summary

IT professional with 4 years of experience. Organized, dependable, and adept at managing multiple priorities with a positive attitude. Expertise in establishing, diagnosing, repairing, and upgrading hardware and computer equipment. Skilled in installing, configuring, and testing operating systems, application software, and system management tools. Ensures the highest level of systems and infrastructure availability through meticulous installation, testing, maintenance, and repair of both hardware and software. Committed to achieving team goals and excelling in collaborative environments. Strong leadership and teamwork skills consistently support successful project completion within budget and time constraints. Seeking a challenging role to leverage skills and experience for organizational growth and success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Field Engineer

Unisys Corporation
Singapore
11.2023 - Current
  • Proficiently implemented and maintained Biometrics systems, Immigration Automated Clearance System (IACS) 1st Generation, and Automated Border Control System (ABCS) 2nd Generation under the New Clearance Concept (NCC) in collaboration with the UNISYS Team, providing 24/7 support
  • Supported various air transport locations
  • Changi Airport, Seletar Airport other Military air bases in Singapore
  • Offered hands-on support for software, hardware, and networking components, including firewall, routers, switches, etc
  • Delivered maintenance and IMAC (Install, Move, Add, Change) support for network devices, ensuring uninterrupted optimal performance
  • Conducted breakfix replacements on network products and performed installations, maintenance, and upkeep of networks, servers, storage, and peripherals
  • Provided support for network products from both operational and maintenance perspectives
  • Executed installs, moves, adds, and changes as necessary for the seamless functionality of systems
  • Tested and certified networks, servers, and storage products to uphold reliability and performance standards
  • Addressed and resolved technical issues, offering timely follow-up or escalation as required
  • Maintained a customer-centric approach, ensuring satisfaction throughout the service delivery process
  • Ensured compliance with client-specific Service Level Agreements (SLA) and meticulously updated incident and request tickets within the ticketing system

Systems Engineer

NCS Engineering PTE LTD
Singapore
06.2022 - 08.2023
  • You are required to perform duties in a Network Operations Centre (NOC), jointly manned by users and NCS team, 24 hours and 7 days a week
  • Fault management: To monitor any fault alarm generated from the Network Management System (NMS)
  • Configuration Management: To maintain an up-to-date physical and logical configuration of the sub-systems with proper and accurate documentation
  • Administration Management: To receive calls from end-users on all aspects of the system such as fault reporting, network consultation, etc
  • Performance Management: To collect and compile network statistics periodically, and to analyse the statistics collected
  • Project Support: To assist the user in project planning and to provide network operations advices to the user's project team
  • User Equipment (UE) Management: To confirm failures or faults in the reported equipment
  • Application Management: To provide Level 1 software support and basic application trouble shooting

Desktop Engineer

Infinite Computer Solutions PTE LTD
Singapore
09.2021 - 06.2022
  • Install desktop OS, messaging client, applications such as adobe, Acrobat, WinZip as per requirement, and add or remove accessories, peripheral or mobile devices and configure PCs
  • Troubleshoot and resolve desktop incidents
  • Manage disk and folder sharing, and permission settings on desktops
  • Provide all installations, de-installations cascades, moves, adds and changes for all desk-side equipment, software and related services at designated locations
  • Handle printer problems at users' desktops and assist users in accessing applications
  • Manage deliver/ shift/ install printer along with print partner
  • And onsite and offsite departments relating to the present industry (Hospitals, Healthcare and clinics)

Desktop Support

TIGER STG PTE LTD
Singapore
01.2017 - 12.2017
  • Troubleshoot basic technology issues
  • Help new employees to set up their workstations
  • Troubleshoot and resolve desktop incidents
  • Manage disk and folder sharing, and permission settings on desktops
  • Handle printer problems at users' desktops and assist users in accessing applications

Education

Post Graduate Program - Cybersecurity And Ethical Hacking

Purdue University
Singapore
03.2025

Diploma - Aviation and Travel Operations

SDH Institute
06.2022

Diploma - Culinary Arts

SHATEC Institute
08.2015

N'Levels -

Guangyang Secondary School
10.2013

Skills

  • Strong Leadership Skills
  • Ability to Work Under Pressure
  • Ability to Work in Team
  • Application support
  • Team Collaboration
  • Information Security
  • Mobile Technologies
  • Documentation And Reporting
  • Problem-Solving
  • User Support
  • Teamwork and Collaboration
  • Project Coordination
  • End point configurations
  • Linux operating system familiarity
  • Linux OS Familiarity
  • Linux Networking Administration
  • Virtual Environments
  • Python
  • Java
  • Experience with JIRA

Personal Information

  • Date of Birth: 01/14/95
  • Nationality: Singaporean
  • Driving License: Class 3
  • linkedin.com/in/r-viknessh-409b402ab

Certification

  • Advanced Infrastructure Support, Lithan Academy, Singapore, 02/01/22
  • Airport Ramp Services, IATA, Singapore, 04/01/21
  • Aviation Security Awareness, IATA, Singapore, 04/01/21
  • Passenger Ground Services, IATA, Singapore, 04/01/21
  • Airport Operations Fundamentals, IATA, Singapore, 04/01/21
  • Certificate in Work, Health and Safety, Singapore, Singapore, 02/01/16

Accomplishments

  • Outstanding performance award in national service.
  • Assisted in Sea Games 2015.

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Hobbies and Interests

  • Bowling
  • Soccer

References

References available upon request

Timeline

Field Engineer

Unisys Corporation
11.2023 - Current

Systems Engineer

NCS Engineering PTE LTD
06.2022 - 08.2023

Desktop Engineer

Infinite Computer Solutions PTE LTD
09.2021 - 06.2022

Desktop Support

TIGER STG PTE LTD
01.2017 - 12.2017

Diploma - Aviation and Travel Operations

SDH Institute

Diploma - Culinary Arts

SHATEC Institute

N'Levels -

Guangyang Secondary School
  • Advanced Infrastructure Support, Lithan Academy, Singapore, 02/01/22
  • Airport Ramp Services, IATA, Singapore, 04/01/21
  • Aviation Security Awareness, IATA, Singapore, 04/01/21
  • Passenger Ground Services, IATA, Singapore, 04/01/21
  • Airport Operations Fundamentals, IATA, Singapore, 04/01/21
  • Certificate in Work, Health and Safety, Singapore, Singapore, 02/01/16

Post Graduate Program - Cybersecurity And Ethical Hacking

Purdue University
Viknessh R