Vikas
Summary
Dedicated, hardworking Hospitality management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive Employee with 9 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Sultan Wasabi
10.2021 - 02.2022
- Over all Responsible for Sales and Promotions Of Restaurant
- Responsible for All Events in Club and Bar
- Dealing With Situations and Clients as well
- Responsible for taking Decisions for Restaurant and Club as well
- Staff and Property Management
- Dealing With Vendors.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Restaurant Manager
OWNER
10.2020 - 09.2021
- Prepared bank deposits and handled business sales, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
Deputy Project Coordinator
Mahindra Pride School
01.2019 - 07.2019
- Cultivated positive relationships between community members, school students, and teachers.
- Mentored newly hired educators and provided encouragement and feedback.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Hospitality Coach
Mahindra Pride School
07.2017 - 12.2018
- Monitored student progress to drive successful academic outcomes.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Assisted students in exploring and selecting career paths.
- Provided resources to support students in achieving career goals.
- Oversaw career and job fairs to connect students with area schools and employers.
- Analyzed student academic records to assess educational and career goals.
Front Office Executive
Infosys Technologies Ltd
02.2017 - 06.2017
- Have been part of various processes as per requirement
- Responsible for Team Building activities for staff
- Handling Duty roaster of staff
- Responsible for preparing Management reports
- Airport Handling for VIP Clients
- Taking care of Guest House property
- Responsible for Check-in Check-out Process
- Responsible for Grooming of Staff Members.
Sr. Guest Service Associate
The Lalit Chandigarh
05.2015 - 07.2016
- Overall responsible for all operations at Front office
- Playing dual role as supervisor at front desk and heading concierge
- Organizing city tours and outstation packages for guests
- Handling all VVIP and Group Movements at airport
- Responsible for grooming and training of team
- Month end revenue reports and other day to day operations
- Evaluate guest satisfaction levels with focus on continuous improvement, reviewing guest feedbacks and making standards to achieve high percentage of satisfaction level
- Complying with hotel security, fire regulations and all health and safety legislation.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Guest Service Associate
The Lalit Chandigarh
02.2014 - 04.2015
- Analyzing operational problems and implementing solutions for all front of the house departments
- Responsible for maintaining the standards set by the hotel within the department
- Responsible for maintaining all the files such as c-form file, A & D records, cashier folios and other day to day operations
- Planning for the group movements, layovers and F.I.T check in
- Coordinating with Housekeeping F&B service and reservations in order to monitor guest rooms blocked, special requests and reservations
- Ensuring that all accounting transactions and cash handling procedures are in compliance.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Freelancer
Event Companies
01.2012 - 01.2014
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients
- Worked as a waiting staff
- Handling Problems of guest
- Coordinating with various vendors to fulfill host requirement
- Managing staff members in events.
Education
High School Diploma -
Academies Australasia College
SINGAPORE09.2023
Masters in Business Administration - Sales and Human Resource
Lovely Professional University
INDIA2016
Bachelors - Hotel Management and Catering Technology
Tagore Niketen College
CHANDIGARH2014
12th standard - undefined
Chandigarh College of Hospitality Management
2010
10th standard -
Govt. Model Sr. Sec. School, Punjab
INDIA2008
Skills
- PMS
- Proficient in Windows and MS-Office
- Front of House Management
- Billing and Payment Processing
- Dining Reservations
- POS Terminal Operation
- Cook Foods
- Inventory Management Software
- Customer Service Best Practices
- Contract Negotiation
Accomplishments
- Blood: Group B+
- Marital Status: Married
- Nationality: Indian
- Father's Name: Mr.Ashok Kumar
- Location: Singapore
Languages
English
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
Sultan Wasabi
10.2021 - 02.2022
Restaurant Manager
OWNER
10.2020 - 09.2021
Deputy Project Coordinator
Mahindra Pride School
01.2019 - 07.2019
Hospitality Coach
Mahindra Pride School
07.2017 - 12.2018
Front Office Executive
Infosys Technologies Ltd
02.2017 - 06.2017
Sr. Guest Service Associate
The Lalit Chandigarh
05.2015 - 07.2016
Guest Service Associate
The Lalit Chandigarh
02.2014 - 04.2015
Freelancer
Event Companies
01.2012 - 01.2014
High School Diploma -
Academies Australasia College
Masters in Business Administration - Sales and Human Resource
Lovely Professional University
Bachelors - Hotel Management and Catering Technology
Tagore Niketen College
12th standard - undefined
Chandigarh College of Hospitality Management
10th standard -
Govt. Model Sr. Sec. School, Punjab
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