Experienced technical delivery expert in project execution, software integration, and support. Skilled in designing, implementing, and maintaining effective solutions in a multiplatform financial services environment. Proven track record in managing end-to-end delivery of digital/IT programs, vendor management, and infrastructure risk and governance.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Senior Information Technology Delivery Consultant
Monetary Authority of Singapore
6 2023 - Current
Managed the day-to-day operational and tactical aspects of multiple and large complex projects with multiple work streams.
Managed the end-to-end deployment and delivery for projects from deployment planning, setup & testing, pre-production readiness to production cutover.
Conduct proper transition from Project to Operations before project closure with compliance fulfillment.
Understand the solution, scope and deliverables of the project, review the implementation and cutover strategy and work towards executing a successful project cutover.
Held overall responsibility and accountability for IT project management for Infrastructure and end user related projects
Full scale support and implementation for observability on enterprise and regulatory applications completed with 5 million savings.
SRE methodology-based implementation across enterprise infrastructure
Followed Scrum and Agile methodologies in enterprise goals achievement with Business applications.
Enabled application onboarding to observability tools like Zabbix and Elastic.
Enabled and completed operations with significant reduction of resources and savings of 3 million USD for 2023.
Collaborated with cross functional teams and achieved the deliverables
Collaborate with Solution Engineer, Application teams, Infrastructure SME’s and service providers to meet the project objectives and schedule, and address issues that arise in the project through timely escalation
Enterprise Implementations on Observability tools like Elastic, Zabbix and Watermelon
Worked with technology partners and Vendors on implementation of various infrastructure enterprise tools
Detailed service maps created for critical applications to determine and enhance the fault tolerance
Architected critical applications on observability to reduce the incidents
Expertise in observability tools like Zabbix, Grafana and Watermelon
Asst Vice President – Infrastructure Project Manager
DBS
04.2015 - 06.2023
Driven end to end project life cycle management including architecture design, application setup and associated infrastructure for risk, audit and finance applications in DBS
Management consulting and senior client management that includes: Strategy planning, IT transformation, alignment of business objectives and IT services, creating high quality deliverables, managing client relationships and expectations
Managed change request, service request and production support issues and ensure service levels are met every month.
Held overall responsibility and accountability for IT project management for Infrastructure and end user related projects which includes BU go live.
Followed Scrum methodology to get the impediments cleared and which are identified during sprints cycles.
Been as a product owner and delivered in tandem with the scrum team on the program objectives and cost saved to 2 million USD.
Conducted problem solving workshops within the team and coached scrum team to achieve the desired results
Managed and lead the upgrade / Migrate the applications related hardware & software components to fulfill banks risk management requirements
Continuous delivery for Infrastructure risk and governance for all applications in scope
Successfully delivered large, complex and hybrid infrastructure setups including open systems, cloud and Physical infrastructure for critical applications
Escalation management with Technology counterparts in DBS related to infrastructure and applications
Site reliability engineering (SRE) based infrastructure implementation across wide spectrum of banking applications
Improved the cost effectiveness, service quality and scalability with an influence on the bank's overall strategy and business outcomes
Responsibly delivered on Cloud and IT Services business initiatives, client relationships, client engagement management, project delivery, and service implementation for projects
Implemented and improved upon current plan and business support capabilities to increase availability of reliability of our operations
Lead the migration for End of life /support products and components to recommended / approved OS and components to align to latest enterprise risk strategy
Citrix Governance, management and end user remote management for business continuity over 2000 end users.
Software forum, Vendor engagements and server cost management and optimization delivered with targeted savings
Data center migrations including Physical, Virtual, EPC servers and hardware appliances with over 3000 nos.
Patch management and key initiatives across focus areas to reduce the risk debts to bank
SRE- Risk & Finance Applications Delivery
DBS
04.2015 - 06.2023
Managed the infrastructure deployment for Bank’s projects, ensuring that the objectives encompassing schedule, scope, cost, quality, resource, integration, communication, risk, procurement and stakeholder management are met
Lead successful team to deliver end-to-end deployment and delivery of IT infrastructure for Bank’s projects from solution review, planning, setup & testing, Pre-Production readiness to production cut over
Cost management for software vendor licensing for JBOSS, Citrix, MariaDB, Oracle vendors
Delivered on the committed scope of work, Project delivery and review the implementation and cut over strategy and worked towards executing a successful project cut over in several key initiatives
Collaborated with Architecture and Engineering team, Application teams, Infrastructure teams, and service providers in delivering quality IT solutions and services to meet business objectives
Ensured the project meet schedule and within the allocated budget and resources
Strictly adhered to banks change management process in all related activities
Data center migrations for production servers across wide spectrum of applications
Technology services (Cloud Enterprise Support) & Data center Migration program
Responsible for Data center engagement to deliver multiple IT infrastructure projects end to end through defined project life cycle
Established working relationship with the client and vendor to achieve the milestones
Completed DR Data center migration for DBS, Migrated over 4000 AIX, Linux and Windows boxes
Ensured Project best practices replication, knowledge management, Project documentation are followed and implemented
Setup and coordinate on various infrastructure Key project management initiatives in Digital banking program
Articulated various business requirements and transformed those into program strategies and project plans for execution
Setup active-active setup for bank infrastructure successfully.
AIX EPC virtualization setup and cost savings up to 4 million successfully delivered
Citrix End User Management & Enabling Remote Work During Covid-19
DBS
01.2020 - 12.2020
Setup and managed citrix infrastructure for Risk and Finance Tech & business users across various platforms and regional countries as well
Migrated around 1000+ tech and business users to Citrix during COVID-19 and support their day today tasks without impacting business
Provisioning Xenapp, Citrix virtual desktop and applications with respect to application group and security
Citrix License server, Netscalers setup and application rollout to end users
Designed and provisioned Citrix architecture for Citrix and server & user management
Citrix License, software provision and tech resource management which includes overall budget management
Project Lead & Delivery
Citibank
01.2010 - 03.2015
Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies
Enterprise Implementations: Global rollouts of new software and systems
Responsibly delivered on the scope of identifying, analyzing, measuring and managing project risks and mitigation
Conducting regular impact analysis to assess the consequences of the project deliverables on other sections of the business
Applied patches to major subsystems and services, roles, and file system components within a Windows Systems environment and performs Operating System and patch testing on all changes prior to installation
Controlled system access and security aspects of critical systems
Effective vendor management with external vendors like TIBCO or IBM for software issues resolution
Manage and support NetApp NAS Filers for 8000 over end users CIFS shares in ASPAC region
NAS filer management of Volume, Qtree, Quota and Network drives assignment
Raise and implement weekly schedule changes using of Change management system as per ITIL Process
Hands on experience in project costing, profits updating and resource planning to the senior management for new project approvals
New Citrix server and application Provisioning and capacity management
Citrix License Server management and License budgeting
Managed Web Interface servers, Modifying Server farms and upgrade once the new Version is released
Providing second level support (24
7) for citrix users remotely
Installation / Configuration and maintenance of Windows 2003 and Windows 2008 Servers
Patch management using SPAC and TPM
System Engineer
EDS-HP
01.2009 - 12.2009
Managed all Windows projects, desktop configuration, installations and support for various clients
Managed SMS server for installation of necessary software’s on client systems and patch deployment
Performed profile management such as new user creation and applying security policy (user, group and password)
Performed Tape management for Application server and AS400 server’s backup for CISCO Recall
Configured the Microsoft Outlook for the clients
Monitored/Configured the performance of the File and print servers
Involved in team planning and maintenance of systems of customers from Sweden
System Engineer
Cambridge Solutions
09.2007 - 12.2009
Installation / Configuration of Windows 2003 Server and workstations
Diagnose and Monitor the performance of network in Windows 2K Servers
Administered and maintained client-side lotus notes
Interacted with Client (Lenovo, Japan) for project management activities
Configured and managed Windows Vista for client computers for nearly 200 users
Education
Bachelor of Engineering - Electrical and Electronics Engineering