Vijay Ranganathan

Leadership and Team Development: Operational Excellence and Problem-Solving: Multi-Departmental Leadership and Cross-Training: Online Operations and SLA Performance.

Over the past year at Kmart, I have played a key role in improving operational efficiency, training and developing team members, and implementing innovative solutions that have had a measurable impact on store performance.

• Led cross-training initiatives for fitting rooms, checkouts, online operations, sequence, and decant, significantly improving team flexibility and reducing rostering challenges.
• Mentored and trained over 30 team members across multiple departments, helping them build confidence, take on new responsibilities, and prepare for leadership roles.
• Created and implemented structured training programs to guide new team members, while coordinating with experienced employees to foster a collaborative learning environment.
• Encouraged a culture of learning, transforming team attitudes from hesitation to enthusiasm, boosting confidence, and enhancing overall productivity.
• Homeworld & Kidsworld Management: Spearheaded stock optimization strategies to drive sales, improve product placement, and maintain low-price ends, ensuring high customer engagement.
• Clearance Strategies: Innovatively repositioned clearance stock for Thursday Night Markets, significantly increasing sales and ensuring effective stock rotation.
• Task Tool Leadership: Ensured 100% task completion every period by strategically allocating resources and collaborating with world managers.
• Manifest Inquiry Optimization: Designed an efficient tracking template for missing pallets, enabling quick stock recovery and minimizing disruptions.
• Tidal Machine & Equipment Management: Proactively resolved checkout equipment issues, ensuring seamless customer transactions.
• Tunnel System Training Initiative: Developed a hands-on learning program using a generic barcode to train team members on tunnel operations, increasing workflow efficiency and break coverage.
• Managed 4-6 team members in fitting rooms, teaching them to clear returns efficiently and manage spoil and damage markdowns through analytical decision-making.
• Cross-trained checkout and online team members to handle multiple roles, improving overall store performance and staff engagement.
• Developed a roster strategy that increased shift flexibility, helping team members adapt to various work hours while optimizing store operations and reducing budget strain.
• Worked closely with store managers, health and safety teams, and operations leaders to clear hazards, resolve team issues, and conduct one-on-one meetings to support staff.
• Trained 7-10 team members in online fulfillment processes, ensuring orders were packed safely and efficiently, increasing pick success rates, and maintaining a 100% SLA.
• Established communication links between the online team and department managers to streamline product retrieval, reducing delays, and improving order accuracy.
• Created an innovative system for tracking manifests, significantly improving warehouse efficiency and reducing investigation time.

• My full-time functionality is being responsible for a whole Warehouse of edible bakery storage items
• I maintain, manage and control the Warehouse in all its functionalities on an entire day, managing inventory and replenishing, supplying to various dealers across Auckland through a fleet of delivery staff
• Key Responsibilities: Warehouse Maintenance & management: Supervising Warehouse staff, daily activities, ensuring health and safety standards on compliance
• Responsible for Warehouse productivity, effectiveness and employee's performance, establish innovative work procedures
• Inventory Management: Ordering supplies and maintaining suitable inventory levels
• Tracking and coordinating the receipt, storage, and timely delivery of goods and material
• Ensure Accuracy of shipments and inventory transactions
• Fleet Management: Determine staffing levels and assign workload
• Scheduling deliveries, preparing route maps daily for every delivery staff, tracking deliveries, assessing efficiency
• Team Management: Communicate job expectations, ensure performance, coach employees, identify areas of improvement and train them
• Manage effectiveness of team on client management and inter-departmental tasks
• Maintain high levels of customer satisfaction at all times by smooth functioning of Warehouse, seamless delivery of quality bakery items and a clear interface for customer interactions, providing resolutions
• New Zealand Government Certificate holder under Biosecurity Act as an Accredited Person to check containers to meet Import health standards
• Implemented effective Warehouse model for maintaining health and safety standards
• Improved Warehouse performance significantly, well-being of my fleet and ensured my fleet strived for providing customer delight every time

• Company Overview: A property management company in Auckland, New Zealand
• As a Property Manager I was responsible for managing a property in terms of tenancy for both owner & tenant as a wholesome management right from advertising to tenant management to payments
• Key Responsibilities: Advertising, property marketing, organizing open homes and selecting a new tenant
• Tenant Management: Addressing tenant issues by ensuring tenant complies with their tenancy obligations always as per the Tenancy agreement
• Property Inspections: Conducting routine, move-in and move-out Inspections to help tenants & owners
• Property Maintenance: Working with the trade personnel effectively on maintenance, repair or renovations
• Owner Management: Keeping the owner up-to-date on every step when managing their properties
• Dispute Management: Settling any dispute on arrears, bills and ensuring tenants pay rent on time
• Tribunal Proceedings: Making sure that we take a reasonable step to recover the rental arrears including tenancy tribunal applications and proceedings
• A property management company in Auckland, New Zealand
• Rented out a Property in the very first week
• Acquired an MSD client who rented out 10 plus properties
• I beat competition and acquired 30 clients

• My role was to locate, contact customers of delinquent accounts and collect payment
• A delicate role requiring careful approach to provide workable solutions to customers so as to achieve collection targets and also customer delight while making their arrear dues
• Key Responsibilities: Dealing with Delinquent accounts
• Achieving collection targets through reasoning, empathizing, judgment, quick decision making & problem-solving
• Responsible for Compliance & Quality functions, administrative procedures
• As a Future Leader, I Coordinate with Skip tracing team to get the right party contact
• Managed Team of 10 to achieve best results within timelines
• Special Responsibility - Future Leader
• Negotiated settlements with customers while adhering to state regulations governing collections.
• Investigated and solved problems with payments, account updates and other concerns.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

• Joined as a part-time Night-fill assistant and later worked as a full-time employee as Fork-lift operator
• Key Responsibilities: Transportation & presentation in-line with consumer buyer instinct; I learned through observation and interaction
• Understanding consumer behavior
• Task Assignment
• Scheduling and deployment
• Significant Achievement: I consider having hands-on experience in consumer behavior and other scheduling tasks as an achievement of gaining valuable customer insights and experience in customer service to customer's delight

• Company Overview: A textile export business enterprise having domestic and offshore clients
• Primary responsibility was to Communicate with Business partners and facilitate business
• Coordinate Business functions and overall business administration
• I was required to make quick important decisions, do a lot of negotiation, manage some raw workforce and meeting unimaginable deadlines
• A textile export business enterprise having domestic and offshore clients
• Special Achievement: Learnt hands-on the Essence of management and its importance
• This role served as my foundation into a World of Management

• Company Overview: A software solutions provider, ventured into coaching students in design and into projects
• Complete design projects, utilize core design knowledge, implement design ideas
• Teaching design to aspiring students
• A software solutions provider, ventured into coaching students in design and into projects
• Special Mention: Realized that the job was close to my heart as it gave me power to explore potential at an individual level and lead/mentor students towards achieving their passion and goals

• Involved teaching my colleagues on specific customer relationship modules and management techniques
• Shift scheduling for the team and shift running, floor management and stock maintenance
• The role gave me enormous exposure in management and team handling
• Ensured compliance with food safety regulations and quality standards.
• Directed and led employees and team members on effective operations, methods and procedures.
• Implemented cost-control measures to maintain budgetary guidelines.
• Developed and maintained positive working relationships with staff, customers, and vendors.

• Worked as a Night-shift executive in the petrol station handling customer service, cashiering, managing stocks, and inventory control
• Had vast exposure to meeting customers of all ages and this job gave me all the experience in good communication skills, customer handling, problem resolving and rapport building
• Working in night shifts in this petrol station gave me a good experience about security issues and handling them
• Acquired work adaptability skills here and more knowledge on the right management skills to be applied appropriately

• This was my first International job experience and in the UK
• I learnt everything about being a team player and understood ABC's of management
• Being a quick learner, I grasped all the skills with ease and performed efficiently

• Started as a Workshop Trainee and practically learnt all about LMVs from the basics with passion
• This role helped me a lot to understand cars better and component functions, I learnt how to assemble a car from scratch, got trained in wheel alignment and wheel balancing
• My self-interest led me to get trained all about cars and diagnose any vehicle accurately