Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vijay Dinesh

Vijay Dinesh

Customer Engagement Presales Technical Consultant

Summary

Seasoned Presales Solution Architect and Technology Integration Specialist with over 17 years of experience in telecom, SaaS, and digital transformation.


Expert in crafting enterprise-grade technical architectures, leading cross-functional teams, and translating complex business requirements into scalable technical solutions.


Proven success in driving multimillion-dollar B2B deals and aligning cloud-native technologies with business goals. Adept at stakeholder engagement, agile product delivery, and cost optimization across global markets.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

B2B Presales Customer Engagement

Circles.Life
12.2022 - Current
  • Spearheaded enterprise solution design for B2B SaaS platform “Circles X,” enabling digital transformation for telecom clients across APAC, EMEA.
  • Partnered with sales to close multi-million ARR deals, aligning technical offerings with business outcomes.
  • Delivered compelling C-level presentations and demos tailored to digital-native telco brands and MNOs.
  • Contributed to successful RFP submissions by crafting high-impact product documentation and architecture blueprints.
  • Collaborated with AWS & GCP partners to reduce cloud infrastructure costs, resulting in optimized cost savings to customers

Product Owner and Integration Solution Designer

Tech Mahindra
05.2022 - 11.2022
  • Designed low-code mobile applications integrating backend REST APIs, analytics (Adobe), and Braze notifications.
  • Spearheaded face recognition-based eKYC onboarding and customer provisioning flows.
  • Managed delivery timelines and vendor coordination for successful production rollout.
  • Led sprint planning and backlog grooming using Miro and Agile methodologies.

Associate Manager Business Technology Integration

Accenture
09.2021 - 05.2022
  • Designed enterprise integration architecture for a major fibre broadband client in Singapore.
  • Documented blueprints for middleware and Oracle SOA-based systems.
  • Partnered with chief architect to deliver high-impact, scalable integration frameworks.

Senior Business Analyst & Product Owner

TPG Telecom
08.2019 - 08.2021
  • Architected CRM/OSS/BSS systems and led product rollout of mobile/web apps with IMDA compliance.
  • Negotiated technical scopes with legal and procurement teams, handling RFPs and SOWs.
  • Implemented QR/PayNow/Paylah payment integration, customer self-service apps, and eKYC onboarding.
  • Oversaw regulatory reporting, escalation handling, SLA compliance, and agile documentation.

Lead Systems Engineer

Crimsonlogic Pvt Ltd
06.2018 - 07.2019
  • Managed mission-critical infrastructure and frontend systems for Singapore government agencies.
  • Administered Dynatrace, WebSphere, Apache, and on-prem/cloud hybrid deployments.
  • Executed secure software releases and environmental configurations with Category 2B clearance.

Senior Systems Analyst

Starhub Ltd
05.2010 - 05.2018
  • Handled systems fine-tuning, QA, and performance testing across retail and telco platforms.
  • Supported POS, mobile apps, inventory systems, SSL deployments, and root cause analysis.

Led production support, order management lifecycle, and disaster recovery planning.

Assistant Systems Engineer

Tata Consultancy Services
11.2006 - 06.2009
  • Managed OSS/BSS system integrations, WebLogic server performance, and deployment lifecycle.
  • Supported telecom infrastructure rollouts, provisioning, and application load testing.

Education

Master of Science - Communication Software Networks

NTU
Singapore
08.2009 - 08.2010

Bachelor Of Engineering - Electronics & Communications Engineering

St. Joseph’s College of Engineering, Anna University
India
07.2002 - 06.2006

Skills

Cloud & DevOps: AWS, GCP, API Gateway, Dynatrace, Nagios, CI/CD Pipelines, Infrastructure Optimization

Programming & Integration: Java, J2EE, REST APIs, XML, Oracle BRM, Apache Tomcat, WebLogic, Siebel CRM

Enterprise Tools: Jira, Confluence, Trello, ServiceNow, Miro, Adobe Analytics, Braze, Adobe Experience Manager

Telecom & BSS/OSS: Digital Transformation, Customer Lifecycle, Order Management, CRM, eKYC, Telco Stack

Methodologies: Agile, Scrum, Product Ownership, Solution Architecture, Presales Strategy, RFP/RFI Management

Timeline

B2B Presales Customer Engagement

Circles.Life
12.2022 - Current

Product Owner and Integration Solution Designer

Tech Mahindra
05.2022 - 11.2022

Associate Manager Business Technology Integration

Accenture
09.2021 - 05.2022

Senior Business Analyst & Product Owner

TPG Telecom
08.2019 - 08.2021

Lead Systems Engineer

Crimsonlogic Pvt Ltd
06.2018 - 07.2019

Senior Systems Analyst

Starhub Ltd
05.2010 - 05.2018

Master of Science - Communication Software Networks

NTU
08.2009 - 08.2010

Assistant Systems Engineer

Tata Consultancy Services
11.2006 - 06.2009

Bachelor Of Engineering - Electronics & Communications Engineering

St. Joseph’s College of Engineering, Anna University
07.2002 - 06.2006
Vijay DineshCustomer Engagement Presales Technical Consultant