Vigneraj Rajendran

• Coordinated over 30 team members with focus on productivity, efficiency, and enhancing customer experience.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Actively taking part in boosting catering sales through various platforms (both government and non-government).
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
• Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Organized implementation of new banners, displays, and menus.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations and procedures.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Actively working on Catering sales through various platforms, hotels and tourism based organizations.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Prepared for and executed new menu implementations.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.

Spearheaded, Planned and executed the start-up of the restaurant (Hiring, Purchasing and Setting up of entire restaurant-inclusive of food and beverage menu )

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Organized receptions, promotions and corporate events.