Vidhya A L

• As Senior Consultant, acting as an advocate for customers to overcome integration blockers and coordinate across multiple work streams and implementation teams to maintain customer satisfaction, manage the technical relationship, demonstrate comprehensive knowledge on different Visa products
• Conduct technical sessions to Client facing teams inside Visa in translating the workflows with APIs
• Assist Product and Solutioning team in testing new solutions
• Conduct up skill sessions within the team to enhance knowledge sharing and build collective intelligence
• Troubleshoot and resolve escalated technical queries Using TLC, MicroStrategy, jira, VM3 logprint and splunk.

• As Technical Sales and Payment Success Manager, providing solutions to acquirers and merchants on CyberSource products
• Assisted clients in integrating CyberSource products - TMS, Payment flows - Auth and Auth, 3DS 1.0 and 3DS 2.0 across India market
• Drive conversations with regional counterparts in client-facing strategic engagements to define and deliver best in class authorization performance, develop ongoing reviews of regional decline rates, identification of decline drivers and development of integrated approach to reducing declines, and in creating strategy to improve Payment Success Rate
• Also conducted monthly PSR workshop for top clients and provided solutions to improve their performance
• Took part in Monthly Business Review of INSA region to share market performance details.

• As Staff Software engineer, acting as an advocate for customers to overcome integration blockers and coordinate across multiple work streams and implementation teams to maintain customer satisfaction, Manage the technical relationship, lead on-boarding of Visa partners and demonstrate comprehensive knowledge and ability across Visa token service and Visa In-App Provisioning products
• Create and provide necessary tools that would be required to ease the client integration, create technical specification documents for new features with details about the feature, onboarding, API details, FAQs, best practices, and POSTMAN collection to facilitate Client Services and Implementation team for a smoother integration with clients.

• As Solution Architect, involved in providing solutions to Enterprise partners and merchants of APAC
• Involved in creating the solution design and worked closely with the enterprise partners for integration of PayPal products
• Also interact with the internal teams to develop solutions to technical issues on highly visible business opportunities
• Create a solution framework for specific merchant categories

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• As MTS1 Integration engineer, involved in Pre-Sales Consulting, Partner and Large merchant Integration, developing code samples to ease merchant integration, Conversion Analysis, generating product wise TPV reports, educating the team on new API products, mentoring new team members of cross vertical teams, working with product team on the bug fixes on LIVE products

• As Senior integration engineer, involved in pre-sales and post-sales business process analysis, product function expertise and engineering support for customers who are implementing PayPal services, Facilitates end-to-end integration to ensure best-in-class integration deploying best practices, Establishes close alignment with BUs to assert best interests for both merchants & company, Manages the engagements with Enterprise, Large, Medium and Small merchants

• As Senior Software engineer, developing new features in Profile app, fix any issues related to the app, Coordinated with other teams who make use of the app, Implemented the migration of the application to support independent pooling, Also worked in BML product

• As Associate Manager, was involved in the analysis, development, testing and review of the code
• Involved in the business knowledge acquisition of the system and UI design of the system, Analyzed the requirements from onsite, coordinating the offshore team, send and receive clarifications and review of offshore work products to ensure quality, Ensured the pages meet the site speed specifications and are accessibility compliant

• As a Team Leader, coordinated and involved in website development and delivering projects in Mambo, Moodle, Drupal, Joomla and custom php projects

• As a Web developer, coordinated and involved in complete website development of TLeads.com and Tamilnaduproperty.com

• As a Freelance Web developer, Involved in System Design, Development and Testing, Co-ordinated with the client in gathering the requirements, Estimated the requirements and the change requests, Demo the product to the client on completion