Victorio Garcia
Manager On Duty
Barrie
Summary
An individual with extensive experience in enhancing team productivity and service quality within the hospitality industry. Demonstrates proficiency in Microsoft Office, customer service, and operations management, with a focus on optimizing workforce efficiency and driving profitability. Committed to fostering skill development and growth through effective training and leadership.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Manager On Duty
WESTIN HOTEL by Marriott
11.2024 - Current
- Lead daily operations, enhancing team productivity and service quality.
- Address guest concerns, ensuring exceptional experiences and satisfaction.
- Create and manage schedules, optimizing workforce efficiency.
- Train new hires, fostering skill development and growth.
- Monitor budgets, driving profitability and financial health.
- Streamlined daily operations by implementing checklist and goals to achieve on a daily basis.
Guest Service Ambassador
Muskoka Bay Resort
06.2024 - 11.2024
- Efficiently managed guest check-ins and check-outs, ensuring smooth operations.
- Resolved billing issues, preventing overcharges and enhancing guest satisfaction.
- Collaborated on creating rooming lists for incoming groups, optimizing group stays.
- Handled service recovery, improving guest experiences and loyalty.
- Increased revenue by upselling rooms, contributing to the resort's financial goals.
Night Auditor
Horseshoe Resort
03.2024 - 11.2024
- Auditing, balancing, and verifying daily revenue documentation.
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information.
- Responding to guest inquiries, complaints, and concerns.
- Balancing cash drawers, record errors, and reconcile receipts.
- Managed room assignments and vacancies, optimizing occupancy rates and enhancing guest satisfaction through efficient booking.
Mobile & Smart Living Advisor
Best Buy
10.2023 - 05.2024
- Help customers find the perfect product or service and respond to their questions.
- Assist customers in regards to what is the most cost-saving plan and also attaching Bestbuy protection plan to their devices.
- Make sure that merchandises are in good quality.
- Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
Front Desk Agent
WESTIN HOTEL by Marriott
05.2023 - 09.2023
- Assist guest with a smooth check in and accommodate to their needs and wants for their stay
- Assist the manager-on-duty in assisting with rooms blocking and also with other miscellaneous duty
- Dealt with guest's complaints and perform service recovery when required
- Assist to prepare reports for managers and front office managers
Housekeeping Coordinator
A Four Seasons Hotel
04.2022 - 08.2022
- In charge of organizing housekeeping inventory on a monthly basis and made sure inventory was according to par level and did it on a 3 month basis.
- Developed tasks to various housekeepers while multitasking on Hotsos. Assigned tasks such as to clean, to make up or to deliver specific items.
- Provided housekeeping assistant in daily tasks with cleaning of rooms.
- Provided with day to day operation of housekeeping department and overseeing quality of cleaning.
- To design a check-list for housekeepers in order to achieve good cleanliness.
Internship Concierge
InterContinental Hotel Robertson Quay
09.2018 - 03.2019
- Accommodated to guests' needs by recommending special restaurants and different attractions available in the region. Recommended various entertainments to guests.
- Handled guests' complaints by performing service recovery when needed. Attended to guests' request
- Managed of ordering stocks and made sure inventory was up to par. Created itinerary for guests' came for holiday and were foreign to the region by introducing local attractions such as Universal Studio Singapore.
Education
College Diploma - Hospitality Management
Georgian College
Barrie, ON 09.2022 - Current
Diploma - Hotel and Hospitality in Accounting
REPUBLIC POLYTECHNIC
04.2016 - 04.2019
Skills
Microsoft Excel
Housekeeping Management
Customer service focus
Staff training and development
Employee engagement
Operations management
Inventory control
Certification
Driving Licence, 12/01/23, Present, Full G driver's license
Timeline
Manager On Duty
WESTIN HOTEL by Marriott
11.2024 - Current
Guest Service Ambassador
Muskoka Bay Resort
06.2024 - 11.2024
Night Auditor
Horseshoe Resort
03.2024 - 11.2024
Mobile & Smart Living Advisor
Best Buy
10.2023 - 05.2024
Front Desk Agent
WESTIN HOTEL by Marriott
05.2023 - 09.2023
College Diploma - Hospitality Management
Georgian College
09.2022 - Current
Housekeeping Coordinator
A Four Seasons Hotel
04.2022 - 08.2022
Internship Concierge
InterContinental Hotel Robertson Quay
09.2018 - 03.2019
Diploma - Hotel and Hospitality in Accounting
REPUBLIC POLYTECHNIC
04.2016 - 04.2019