Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Victoria Faith Pereira

Summary

Dynamic and detail-oriented professional with experience at Starbucks Coffee Singapore, excelling in customer satisfaction and team leadership. Proven ability to enhance productivity through effective time management and cleanliness. Skilled in cash register operation and active listening, consistently delivering high-quality service and fostering a positive team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks Coffee Singapore Pte Ltd
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Kitchen Crew Member

Wingstop Restaurant
08.2024 - 02.2025
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
  • Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
  • Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
  • Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.

Logistics Assistant

SingPost Centre
11.2021 - 12.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
  • Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.
  • Enhanced packing efficiency by optimizing workflow and properly organizing materials.

Education

Certificate - HIGHER NITEC BUSINESS INFORMATION SYSTEM

INSTITUTE OF TECHNICAL EDUCATION
COLLEGE EAST

Graduate Certificate - NITEC APPLIED FOOD SCIENCE

INSTITUTE OF TECHNICAL EDUCATION
COLLEGE EAST

Graduate Certificate -

HAI SING CATHOLIC SECONDARY SCHOOL

Skills

  • Time management

  • Friendly and outgoing

  • Attention to detail

  • Team player

  • Problem-solving

  • Opening and closing duties

  • Active listener

  • Cleanliness

  • Order taking

Certification

  • Certified [Lifesaving Course Singapore] (Level 1) - [2023]
  • Certified [Gold], [ActiveSg] - [2019]
  • Certified [Silver],[ActiveSG] - [2018]
  • Certified [Bronze],[ActiveSG] - [2017]

Timeline

Barista

Starbucks Coffee Singapore Pte Ltd
08.2024 - Current

Kitchen Crew Member

Wingstop Restaurant
08.2024 - 02.2025

Logistics Assistant

SingPost Centre
11.2021 - 12.2021

Certificate - HIGHER NITEC BUSINESS INFORMATION SYSTEM

INSTITUTE OF TECHNICAL EDUCATION

Graduate Certificate - NITEC APPLIED FOOD SCIENCE

INSTITUTE OF TECHNICAL EDUCATION

Graduate Certificate -

HAI SING CATHOLIC SECONDARY SCHOOL

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Victoria Faith Pereira