Victoria Tay
Overview
7
7
years of professional experience
Work History
Immigration Specialist
Singapore Immigration Specialist Pte Ltd
02.2021 - 04.2023
- Establishing and maintaining good relationships with clients, providing excellent customer service and support throughout immigration application process.
- Manage end-to-end immigration application cycles, from content development to final service delivery.
- Brief and prepare documents required for Singapore Permanent Residency and Singapore Citizenship applications.
- Perform other ad-hoc tasks as assigned, including meeting clients to explain the entire application process and assisting in liaising with respective companies to obtain required documentations.
- Advise clients regarding ICA (Immigration and Checkpoints Authority) requirements in Singapore, timelines, and ensure compliance with the immigration regulations.
- Attend to client inquires through various channels, such as phone, email, and in-person meetings, providing accurate and timely response.
Administrator
KinderGolf
10.2016 - 01.2017
- Data-entry
- Fielding Telephone Calls
- Fixing Appointments
- Computerized office activities and maintaining customer communications
Education
Psychology
Kaplan Higher Education Academy
Singapore12.2021
Skills
- Office Operations
- Customer Engagement Strategies
- Detail-orientated
- Good communication and Interpersonal Skills
- Highly Motivated and Self-driven
- Able To Work Independently As Well As In A Team
- Willing To Learn New Things
Languages
English
Chinese (Mandarin)
Timeline
Immigration Specialist
Singapore Immigration Specialist Pte Ltd
02.2021 - 04.2023
Administrator
KinderGolf
10.2016 - 01.2017
Psychology
Kaplan Higher Education Academy
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