VICTORIA KIRSTEN FERNANDEZ
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Selling Ice cream door to door
09.2021
Worked at a Bar
Bottoms Up
11.2023 - 12.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Inspected dishes and utensils for cleanliness.
Worked at a Bar
Thunderbird
11.2023 - 12.2023
Worked at a Lingerie Shop as a Part-time Social Media Marketer
EnvyHer
09.2023 - 10.2023
- Managed content across multiple platforms for widest audience reach.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
Worked as a Part-timer Then as a Full-timer at a Beach Club
Rumours Beach Club
07.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Worked at a Bar / Cafe
Naga House
07.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Worked at gastrobeats music festival
06.2022 - 07.2022
Worked at an authentic Japanese restaurant called Kyoaji dining
11.2021 - 12.2021
Selling children's paper mache products
11.2019 - 12.2019
Education
CHIJ, Toa Payoh (Secondary)
Marymount Convent School (Primary)
Skills
Exceptional customer service
Guest Engagement
Strong Work Ethic
Cash Handling
Languages
English
Chinese
Personal Information
Date of Birth: 10/25/05
Timeline
Worked at a Bar
Bottoms Up
11.2023 - 12.2023
Worked at a Bar
Thunderbird
11.2023 - 12.2023
Worked at a Lingerie Shop as a Part-time Social Media Marketer
EnvyHer
09.2023 - 10.2023
Worked as a Part-timer Then as a Full-timer at a Beach Club
Rumours Beach Club
07.2022 - 10.2022
Worked at a Bar / Cafe
Naga House
07.2022 - 07.2022
Worked at gastrobeats music festival
06.2022 - 07.2022
Worked at an authentic Japanese restaurant called Kyoaji dining
11.2021 - 12.2021
Selling Ice cream door to door
09.2021
Selling children's paper mache products
11.2019 - 12.2019
CHIJ, Toa Payoh (Secondary)
Marymount Convent School (Primary)
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