Victoria Emerton-Jones
Operations Management, Singapore PR
Singapore
Summary
With over 18 years of experience as an operations manager, consistently delivering exceptional results by optimising organisational efficiency, streamlining processes, and leading cross-functional teams. Track record showcases expertise in developing and implementing strategic initiatives that enhance productivity, reduce costs, and improve overall performance. Strong leader, successfully motivating teams and fostering a positive work culture. Excellent communication abilities to build strong relationships with stakeholders. Resident of Singapore since 2008, well-versed in the local business landscape and possess a deep understanding of its unique dynamics.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Fitch Learning
03.2018 - 03.2023
- Responsible for implementing business processes and practices across the APAC organisation
- Operational Support: Implemented business processes and practices across the APAC region, providing operational support for the regional Managing Director
- Financial Management: Managed regional finance functions including accounts payable, receivable, aged debt, and expenses using SAP system
- Team Leadership: Coordinated end-to-end course delivery and managed the programme team, ensuring adherence to Service Level Agreements
- HR and Administration: Oversaw regional employment policies, team onboarding/exit processes, and application management for employment passes
- Stakeholder Relationships: Maintained strong relationships with clients, business development managers, trainers, and internal teams, and organized team events and activities
HR/Office Manager
Virtu Financial
08.2014 - 10.2017
- Handled all human resource functions and daily operations at Virtu Financial Asia Pacific
- Served as the official company secretary, managing corporate secretarial duties per the Singapore Companies Act
- Business Administration: Managing tax filings, setting up accounts, using BizFile and ACRA
- Travel and Accommodation: Managed booking travel and accommodation efficiently
- Application Management: Handled Employment Passes and related passes with the Ministry of Manpower
- Support for Regional Head: Scheduled meetings, researched conferences, and supported business development
- Team Coordination: Organized team events and activities, managed daily catered food, and supervised onsite cooks and cleaning staff
- Office Administration: Assisted with legal documents, managed cash and credit cards using Oracle, and maintained office supplies and conditions, including overseeing renovation projects
- HR & Recruitment: Developed and implemented effective recruitment strategies, leading to the successful hiring of top graduates
- Conducted interviews, managed onboarding processes, and maintained employee records
Design Assistant Manager
Yuanda Curtain Wall
06.2011 - 06.2014
- Company Overview: A major Chinese façade manufacturer
- Provided high-level administrative support to the APAC Regional Director at Yuanda
- Created design presentation materials for tenders, tracked project revisions
- Attended external meetings, coordinated project development
- Managed sample library
- Scheduled meetings, managed travel, expenses, and document control for Directors
- Coordinated Ministry of Manpower applications
- Managed purchasing documents for projects and office tools
- A major Chinese façade manufacturer
Project Coordinator
Benson Global
11.2008 - 05.2011
- Company Overview: The curtain wall contractor for Marina Bay Sands and Ocean Financial Centre
- Served as Project Coordinator for Regional Project Manager at Benson Global
- Responsible for tracking project design, document control, and status updates
- Attended external meetings, coordinated project development
- Maintained sample library and coordinated delivery logistics with the Singapore-based factory
- Creating CAD drawings for design, supply, and build stages
- The curtain wall contractor for Marina Bay Sands and Ocean Financial Centre
Administrative CAD Assistant
Haltec Ltd
07.2005 - 10.2008
- Directed day-to-day office administration providing fundamental support to the business owner and senior partners
- Created CAD drawings from surveys through design, supply, and construction stages
- Contributing to both domestic work projects and larger projects with notable companies like Taylor Woodrow and Airbus EAD
- Collaboration with Architects and Engineers throughout all stages of development to bring design ideas to fruition
- Preservation and Upkeep of all Building Standards and Archives
Education
Diploma - Civil Engineering
Yale College
United Kingdom 01.2005 - 01.2008
Skills
Operations management
Office management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Financial management
Timeline
Operations Manager
Fitch Learning
03.2018 - 03.2023
HR/Office Manager
Virtu Financial
08.2014 - 10.2017
Design Assistant Manager
Yuanda Curtain Wall
06.2011 - 06.2014
Project Coordinator
Benson Global
11.2008 - 05.2011
Administrative CAD Assistant
Haltec Ltd
07.2005 - 10.2008
Diploma - Civil Engineering
Yale College
01.2005 - 01.2008
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