Victor Zeng

• Assigned to check in duties for Myanmar National Airlines & DrukAir at Changi Airport Terminal 3
• Assisting passengers traveling on above mentioned airlines to process their travel documents and visa (if required as per the airlines SOPs and guidelines
• Assisting passengers from different airlines under Dnata for various duties at the boarding gates that includes duties to the ramp side and assist with offloading bags for no-show passengers as per instructions from Departure In Charge of gate

• Providing way-finding & problem solving for passengers and visitors to Changi Airport
• Creating a positively surprising, stress-free & personalized customer service experience to passengers and visitors
• Assisted team with daily standard operating procedures to maintain high level of service standard
• Attending to passengers concerns and issues via virtual video calls and call centre duties in the areas of Lost & Found matters and any airline/airport related matters.

• Edited, toned, captioned, and uploaded photographs for publication.
• Photographed high-quality images for various print and digital projects.
• Completed complex photo shoots at indoor and outdoor venues.
• Digitally edited photos to enhance appearance.
• Took photos from different angles and perspectives to capture perfect images.
• Scheduled studio appointments to shoot wide variety of subjects.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
• Used (Adobe Premiere Pro, Adobe Lightroom) to edit footage into correct order and add effects.
• Edited raw footage in post-production to produce professional videos.

• Gathering of customer feedbacks with regards to flight & airport overrall experience through hard copy survey forms and iPads

• Provided security enforcement & customer-related services at Suntec City Shopping mall & Suntec City Office Towers 1 - 4
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises on bicycle, and by foot.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

• Providing clarification to customers with regards to CPF-related matters
• Assisted call-in customers with questions and solutions
• Provided primary customer support to internal and external customers.