VICKNESHVARAN JAYAPRAGASAM
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Senior Patient Service Associate
Singapore Sing health Polyclinic
2022.08 - 2023.08
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Strengthened communication skills through regular interactions with others.
Covid-19 Swabber
NATIONAL UNIVERSITY HOSPITAL (SWAB OPERATIONS)
2021.11 - 2022.05
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Perform PCR & ART swabs at inpatients' wards.
- Managed over 250 customers per day.
Covid-19 Swabber
HEALTH PROMOTION BOARD (SINGAPORE)
2020.05 - 2021.10
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Carried out day-day-day duties accurately and efficiently.
- Perform PCR & ART swab.
- Managed over 250 customers per day.
Operations Manager
ROYAL CLASS SERVICES PTE LTD
2013.12 - 2020.01
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed over 100 customers per day.
Senior Operations Officer
SINGAPORE CRUISE CENTRE PTE LTD
2012.10 - 2013.11
- Managed teams of 20 professionals focused on improving service initiatives.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provided customers with information on routes, timetables, or concourses.
- Answered questions regarding cruise schedules, travel routes, and arrival times.
Operations Manager
GOLDIN ENTERPRISE PTE LTD
2010.06 - 2012.09
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports understanding current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading training on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Managed over 50 customer per day.
Enforcement Officer
IMMIGRATION & CHECKPOINTS AUTHRITY (SINGAPORE)
2009.04 - 2010.05
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Performed interior and exterior security patrols and checks.
- Controlled access to high-security areas, inspecting individuals, property, and other vehicles.
- Carried out day-day-day duties accurately and efficiently.
- Investigated visitors who have remained in country longer than visa permitted.
- Collected and arranged client documents and data for application submit mission
- Observed passengers passing through passport control areas by checking passports.
- Advised visitors on immigration laws governing country, consequences of breaking laws, and reasons for deportation.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Identified and seized contraband, undeclared merchandise, and vehicles or boats containing such merchandise.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Prevented illegal trafficking of people and narcotics.
- Managed over 300 customers per day.
Vehicle Inspector
SINGAPORE ARMED FORCE (ARMY)
1998.01 - 2009.02
- Identified improperly repaired items and addressed them with technician to resolve.
- Prepared reports on vehicles' condition after inspection and submitted to transport department.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Test drive vehicles following repair work to check for any remaining issues.
- Took photos of all damaged areas to include with repair reports.
- Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles.
- Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines.
- Managed over 150 Staff per day.
Education
Advance Diploma in Cyber Security
Training Vision Institute
Singapore08.2023
Bachelor of Arts - Multimedia & Graphic Design
University of Phoenix
Singapore 2005 - 2009
High School Diploma -
University of Phoenix
Singapore 2002 - 2005
NITE ELECTRICAL TECHNOLOGY
ITE COLLEGE CENTRAL
YISHUN CAMPUS1999
GCE 'N' LEVEL
CHRIST CHURCH SECONDARY SCHOOL
SINGAPORE1996
Skills
- Vulnerability and Penetration Testing
- Computer Network Defense
- Kali Linux
- Web Applications
- Symantec Endpoint Protection
- Microsoft ASP.NET
- Hardware Upgrades
- VMware ESXi
- Hardware Replacement
- Network Infrastructure Support
- SQL Expertise
- Proficiency in HTML
- Python Programming Language
- Operations Management
- Business Administration
Accomplishments
- Supervised team of 120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CASE.NET
- CND, Certified Network Defender
- CEH, Certified Ethical Hacker
- Certified Swabber, HPB
- Facilitate Compliance with Legislative and Regulatory Requirements
- Develop a Risk Management Implementation Plan
- Crowd and Traffic Control Management
- Security Screening Management
- Threat Observation
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Patient Service Associate
Singapore Sing health Polyclinic
2022.08 - 2023.08
Covid-19 Swabber
NATIONAL UNIVERSITY HOSPITAL (SWAB OPERATIONS)
2021.11 - 2022.05
Covid-19 Swabber
HEALTH PROMOTION BOARD (SINGAPORE)
2020.05 - 2021.10
Operations Manager
ROYAL CLASS SERVICES PTE LTD
2013.12 - 2020.01
Senior Operations Officer
SINGAPORE CRUISE CENTRE PTE LTD
2012.10 - 2013.11
Operations Manager
GOLDIN ENTERPRISE PTE LTD
2010.06 - 2012.09
Enforcement Officer
IMMIGRATION & CHECKPOINTS AUTHRITY (SINGAPORE)
2009.04 - 2010.05
High School Diploma -
University of Phoenix
2002 - 2005
Vehicle Inspector
SINGAPORE ARMED FORCE (ARMY)
1998.01 - 2009.02
- CASE.NET
- CND, Certified Network Defender
- CEH, Certified Ethical Hacker
- Certified Swabber, HPB
- Facilitate Compliance with Legislative and Regulatory Requirements
- Develop a Risk Management Implementation Plan
- Crowd and Traffic Control Management
- Security Screening Management
- Threat Observation
Advance Diploma in Cyber Security
Training Vision Institute
Bachelor of Arts - Multimedia & Graphic Design
University of Phoenix
NITE ELECTRICAL TECHNOLOGY
ITE COLLEGE CENTRAL
GCE 'N' LEVEL
CHRIST CHURCH SECONDARY SCHOOL
Similar Profiles
PRABU GOPALPRABU GOPAL
Clinical Laboratory Assistant at Sing HealthClinical Laboratory Assistant at Sing Health
Derek WogodoDerek Wogodo
Physician assistant at Kwabeng Polyclinic - Ghana Health ServicePhysician assistant at Kwabeng Polyclinic - Ghana Health Service
Sylvia LarteySylvia Lartey
TB COORDINATOR at Ghana Health Service, Community 22 PolyclinicTB COORDINATOR at Ghana Health Service, Community 22 Polyclinic