VICKNESHVARAN JAYAPRAGASAM
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Senior Patient Service Associate
Singapore Sing health Polyclinic
08.2022 - 08.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Strengthened communication skills through regular interactions with others.
Covid-19 Swabber
NATIONAL UNIVERSITY HOSPITAL (SWAB OPERATIONS)
11.2021 - 05.2022
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Perform PCR & ART swabs at inpatients' wards.
- Managed over 250 customers per day.
Covid-19 Swabber
HEALTH PROMOTION BOARD (SINGAPORE)
05.2020 - 10.2021
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Carried out day-day-day duties accurately and efficiently.
- Perform PCR & ART swab.
- Managed over 250 customers per day.
Operations Manager
ROYAL CLASS SERVICES PTE LTD
12.2013 - 01.2020
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed over 100 customers per day.
Senior Operations Officer
SINGAPORE CRUISE CENTRE PTE LTD
10.2012 - 11.2013
- Managed teams of 20 professionals focused on improving service initiatives.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provided customers with information on routes, timetables, or concourses.
- Answered questions regarding cruise schedules, travel routes, and arrival times.
Operations Manager
GOLDIN ENTERPRISE PTE LTD
06.2010 - 09.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports understanding current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading training on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Managed over 50 customer per day.
Enforcement Officer
IMMIGRATION & CHECKPOINTS AUTHRITY (SINGAPORE)
04.2009 - 05.2010
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Performed interior and exterior security patrols and checks.
- Controlled access to high-security areas, inspecting individuals, property, and other vehicles.
- Carried out day-day-day duties accurately and efficiently.
- Investigated visitors who have remained in country longer than visa permitted.
- Collected and arranged client documents and data for application submit mission
- Observed passengers passing through passport control areas by checking passports.
- Advised visitors on immigration laws governing country, consequences of breaking laws, and reasons for deportation.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Identified and seized contraband, undeclared merchandise, and vehicles or boats containing such merchandise.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Prevented illegal trafficking of people and narcotics.
- Managed over 300 customers per day.
Vehicle Inspector
SINGAPORE ARMED FORCE (ARMY)
01.1998 - 02.2009
- Identified improperly repaired items and addressed them with technician to resolve.
- Prepared reports on vehicles' condition after inspection and submitted to transport department.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Test drive vehicles following repair work to check for any remaining issues.
- Took photos of all damaged areas to include with repair reports.
- Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles.
- Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines.
- Managed over 150 Staff per day.
Education
Advance Diploma in Cyber Security
Training Vision Institute
Singapore08.2023
Bachelor of Arts - Multimedia & Graphic Design
University of Phoenix
Singapore 2005 - 2009
High School Diploma -
University of Phoenix
Singapore 2002 - 2005
NITE ELECTRICAL TECHNOLOGY
ITE COLLEGE CENTRAL
YISHUN CAMPUS1999
GCE 'N' LEVEL
CHRIST CHURCH SECONDARY SCHOOL
SINGAPORE1996
Skills
- Vulnerability and Penetration Testing
- Computer Network Defense
- Kali Linux
- Web Applications
- Symantec Endpoint Protection
- Microsoft ASPNET
- Hardware Upgrades
- VMware ESXi
- Hardware Replacement
- Network Infrastructure Support
- SQL Expertise
- Proficiency in HTML
- Python Programming Language
- Operations Management
- Business Administration
Accomplishments
- Supervised team of 120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CASE.NET
- CND, Certified Network Defender
- CEH, Certified Ethical Hacker
- Certified Swabber, HPB
- Facilitate Compliance with Legislative and Regulatory Requirements
- Develop a Risk Management Implementation Plan
- Crowd and Traffic Control Management
- Security Screening Management
- Threat Observation
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Patient Service Associate
Singapore Sing health Polyclinic
08.2022 - 08.2023
Covid-19 Swabber
NATIONAL UNIVERSITY HOSPITAL (SWAB OPERATIONS)
11.2021 - 05.2022
Covid-19 Swabber
HEALTH PROMOTION BOARD (SINGAPORE)
05.2020 - 10.2021
Operations Manager
ROYAL CLASS SERVICES PTE LTD
12.2013 - 01.2020
Senior Operations Officer
SINGAPORE CRUISE CENTRE PTE LTD
10.2012 - 11.2013
Operations Manager
GOLDIN ENTERPRISE PTE LTD
06.2010 - 09.2012
Enforcement Officer
IMMIGRATION & CHECKPOINTS AUTHRITY (SINGAPORE)
04.2009 - 05.2010
High School Diploma -
University of Phoenix
2002 - 2005
Vehicle Inspector
SINGAPORE ARMED FORCE (ARMY)
01.1998 - 02.2009
- CASE.NET
- CND, Certified Network Defender
- CEH, Certified Ethical Hacker
- Certified Swabber, HPB
- Facilitate Compliance with Legislative and Regulatory Requirements
- Develop a Risk Management Implementation Plan
- Crowd and Traffic Control Management
- Security Screening Management
- Threat Observation
Advance Diploma in Cyber Security
Training Vision Institute
Bachelor of Arts - Multimedia & Graphic Design
University of Phoenix
NITE ELECTRICAL TECHNOLOGY
ITE COLLEGE CENTRAL
GCE 'N' LEVEL
CHRIST CHURCH SECONDARY SCHOOL
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