VICKNESHVARAN JAYAPRAGASAM
Center Manager
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
26
26
years of professional experience
12
12
Certifications
3
3
Languages
8
8
years of post-secondary education
Work History
Center Manager
Aureus Academy Pte Ltd
09.2023 - Current
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Introduced new methods, practices, and systems to reduce turnaround time.
Senior Patient Service Associate
Singapore Sing health Polyclinic
08.2022 - 08.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Strengthened communication skills through regular interactions with others.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
Covid-19 Swabber
Health Promotion Board (Singapore)
05.2020 - 05.2022
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Perform PCR & ART swabs at inpatients' wards.
- Managed over 250 customers per day.
- Enhanced community awareness about the importance of regular COVID-19 screening through informative interactions with patients during their visits.
- Facilitated smooth operations at the testing site by collaborating with team members on scheduling appointments, managing queues, and directing patient flow.
Operations Manager
Royal Class Service Pte Ltd
12.2013 - 01.2020
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed over 100 customers per day.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Senior Operations Officer
Singapore Cruise Center Pte Ltd
10.2012 - 11.2013
- Managed teams of 20 professionals focused on improving service initiatives.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provided customers with information on routes, timetables, or concourses.
- Answered questions regarding cruise schedules, travel routes, and arrival times.
- Improved financial performance through careful budget management, expense tracking, and revenue optimization techniques.
- Led strategic planning initiatives for long-term organizational success, aligning goals with overall mission objectives.
Operations Manager
Goldin Enterprise Pte Ltd
06.2010 - 09.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports understanding current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading training on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Managed over 50 customer per day.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Enforcement Officer
Immigration Checkpoints Authority (Singapore)
04.2009 - 05.2010
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Performed interior and exterior security patrols and checks.
- Controlled access to high-security areas, inspecting individuals, property, and other vehicles.
- Carried out day-day-day duties accurately and efficiently.
- Investigated visitors who have remained in country longer than visa permitted.
- Collected and arranged client documents and data for application submit mission
- Observed passengers passing through passport control areas by checking passports.
- Advised visitors on immigration laws governing country, consequences of breaking laws, and reasons for deportation.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Identified and seized contraband, undeclared merchandise, and vehicles or boats containing such merchandise.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Prevented illegal trafficking of people and narcotics.
- Managed over 300 customers per day.
- Conducted high-visibility patrols to deter criminal activity and promote public safety within the community.
- Contributed to policy development efforts by providing valuable insights from front-line experiences as an Enforcement Officer.
Vehicle Inspector
Singapore Armed Force (ARMY)
01.1998 - 02.2009
- Identified improperly repaired items and addressed them with technician to resolve.
- Prepared reports on vehicles' condition after inspection and submitted to transport department.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Test drive vehicles following repair work to check for any remaining issues.
- Took photos of all damaged areas to include with repair reports.
- Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles.
- Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines.
- Managed over 150 Staff per day.
- Enhanced internal communication within the company by regularly sharing insights on common vehicle issues discovered during inspections, fostering a collaborative learning environment among colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in vehicle inspection techniques and industry trends.
Education
Bachelor of Arts - Advance Diploma in Cyber Security
Training Vision Institute, EC-Council University
Singapore 04.2022 - 08.2023
Bachelor of Arts - Multimedia & Graphic Design
University of Phoenix
Singapore 07.2005 - 01.2009
High School Diploma -
University of Phoenix
Singapore 07.2002 - 01.2005
NITE ELECTRICAL TECHNOLOGY
ITE College Central
SingaporeGCE 'N' LEVEL
Christ Church Secondary School
SingaporeSkills
Computer Network Defense
Kali Linux
Web Applications
Symantec Endpoint Protection
Microsoft ASPNET
Hardware Upgrades
VMware ESXi
Hardware Replacement
Network Infrastructure Support
SQL Expertise
Proficiency in HTML
Python Programming Language
Operations Management
Business Administration
Sales proficiency
Staff Leadership
Financial Reporting
Hardware Replacement
Accomplishments
- Supervised team of 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
CASE.NET
My hobbies
I enjoy playing soccer, badminton, and swimming.
Timeline
Center Manager
Aureus Academy Pte Ltd
09.2023 - Current
Senior Patient Service Associate
Singapore Sing health Polyclinic
08.2022 - 08.2023
Bachelor of Arts - Advance Diploma in Cyber Security
Training Vision Institute, EC-Council University
04.2022 - 08.2023
Covid-19 Swabber
Health Promotion Board (Singapore)
05.2020 - 05.2022
Operations Manager
Royal Class Service Pte Ltd
12.2013 - 01.2020
Senior Operations Officer
Singapore Cruise Center Pte Ltd
10.2012 - 11.2013
Operations Manager
Goldin Enterprise Pte Ltd
06.2010 - 09.2012
Enforcement Officer
Immigration Checkpoints Authority (Singapore)
04.2009 - 05.2010
Bachelor of Arts - Multimedia & Graphic Design
University of Phoenix
07.2005 - 01.2009
High School Diploma -
University of Phoenix
07.2002 - 01.2005
Vehicle Inspector
Singapore Armed Force (ARMY)
01.1998 - 02.2009
NITE ELECTRICAL TECHNOLOGY
ITE College Central
GCE 'N' LEVEL
Christ Church Secondary School