Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
VICENTA LUNA BERSABAL

VICENTA LUNA BERSABAL

Summary

Diligent and fun management trainee/server seeking a position where my multi-tasking skills combined with my friendly and detailed-oriented personality can be useful to be part of a successful team. Extremely capable of managing multiple tasks in a fast paced environment. I am able to keep the crowd happy and smiling and spend a considerable amount of time while maintaining an excellent work ethic and attending to customer service. Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.

Overview

11
11
years of professional experience

Work History

Receptionist

  • Answering telephone calls, taking and relaying messages
  • Interviewing the guest/customers if they are qualified or not qualified
  • Handle and assist clients if they have concerned about the products, and perform written and oral reports for the complaint of the client
  • Handle Cash Payments for the customer who wants to buy insurance and also for the policy owner.

Senior Customer Service Officer

Wooleejeep PTE. LTD, Ghazza Pizza
02.2013
  • Handle Cash Register and deals with the customer
  • In-charge to prepare the food and make the customer satisfied
  • Responsible in replenishing the stocks that will use for the day
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

Customer Service Representative

Philippine Prudential Life Insurance Company Inc
08.2009

Cashier

North Park, House Company
07.2007
  • Perform cashiering function for the company
  • Handle cash register
  • Deposits, withdraw and changed money in the bank for our branch
  • Tally the cash float and cash sales for the day.

Management Trainee

Wolfgang's Steakhouse Singapore PTE. LTD.
01.2018 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Described product to customers and accurately explained details and care of merchandise.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Analyzed customer feedback to identify areas for improvement.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

Management Trainee

Soma Street PTE. LTD, Sear Steakhouse Restaurant
12.2014 - Current
  • Handle Cash Register and deals with the customer
  • In-charge in handling food and customer
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner
  • Making sure that the restaurant looks good and is ready for the day’s trading.

Management Trainee

Kentucky Fried Chicken Management PTE. LTD
01.2012 - 01.2013
  • Perform cashiering functions on behalf of the company
  • In- charge in preparing food and responsible in checking the stock
  • Train new staff to be familiarize with the product line, its composition and also the side dishes
  • Do the bussing duties in the dining area.

Education

Bachelor of Science - Hotel and Restaurant Management

Divine Mercy College Foundation Inc, University Avenue
2007

Skills

  • Customer and Client Relations
  • Time Management
  • Business Correspondence
  • Staff Management
  • Service Quality
  • Customer Loyalty
  • Maintaining Privacy
  • Customer Rapport
  • Personal Grooming Standards
  • Cash Register Operations
  • Job Assignments

Languages

English

Timeline

Management Trainee

Wolfgang's Steakhouse Singapore PTE. LTD.
01.2018 - Current

Management Trainee

Soma Street PTE. LTD, Sear Steakhouse Restaurant
12.2014 - Current

Senior Customer Service Officer

Wooleejeep PTE. LTD, Ghazza Pizza
02.2013

Management Trainee

Kentucky Fried Chicken Management PTE. LTD
01.2012 - 01.2013

Customer Service Representative

Philippine Prudential Life Insurance Company Inc
08.2009

Cashier

North Park, House Company
07.2007

Receptionist

Bachelor of Science - Hotel and Restaurant Management

Divine Mercy College Foundation Inc, University Avenue
VICENTA LUNA BERSABAL