Vibha Veerender Singh
Senior System Analyst
Summary
Highly motivated and results-driven System Analyst with over 15+ years of experience in analyzing, designing, and implementing IT systems. Proficient in leading and managing IT projects within Banking and Software Industry - with different cross functional domain. Eager to expand my knowledge and use my experience to implement in other domain like public sector, specifically in areas such as smart city development solutions. Experienced in working with cross-functional teams, gathering and analyzing user requirements, and ensuring the successful delivery of robust IT solutions that meet both business and technical needs.
Currently employed as Senior System Analyst as part of Transactions Data Store Team under cooperate Banking in DBS, Singapore (Deputed through ITCAN). Pursuing ACAMS (Association of Certified Anti Money Laundering Specialist) as part of self-development. Proficient in conducting end user trainings, perform UAT and user manual creation. Possess strong analytical and troubleshooting skills, with ability to work under pressure. Efficient in stakeholder management, good communicator with self-starter attitude, excellent interpersonal skills and ability to work effectively with less supervision. Have good work experience and knowledge in Agile principles, Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL). Data/Business Analyst of Hopex MEGA Enterprise workflow product used by financial organizations (DBS, OCBC, BNP, Standard Chartered), Government (Ministry of Home Affairs, Singapore) and Telecom (Singtel, Singapore). Good in understanding Banking Business Concepts and providing solutions for Business Operations in Improving Process. Help in aligning same with Business Process Maps (using tools) as part of Business process mapping (Documentation and Content Management). Have good understanding of Financial GL data processing.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
3
3
Certifications
Work History
Senior System Analyst
DBS Bank (Deputed Via ITCAN)
07.2024 - Current
- Work closely with Business users and key stake holders to understand functionality and propose creative solutions to meet business needs for different geo-locations.
- Collaborated with cross-functional teams to develop and implement effective IT solutions for High Volume Transactions in Cooperate Banking Business needs.
- Established clear communication channels between IT departments and stakeholders, facilitating smooth project execution.
- Drafted all system requirements and mapping for Business users. Ensured that delivery and testing is adhered during the course of development, testing and implementation.
- Provide comprehensive user support, resolving business and technical issues quickly to minimize disruptions during UAT.
- As part of digital transformation proactively identified potential enhancement associated with system changes for implemented of AI and AWS cloud technologies by conducting thorough impact assessments.
Senior Business Analyst
DBS, PVT LTD(Deputed Via ITCAN)
08.2022 - 02.2024
- As part of Fraud Detection and Prevention system team facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives. This helped business in timely identification of post transactions Fraud identification.
- Improved project efficiency by analyzing business processes and identifying areas for improvement, with implementation of AI based monitoring of transactions.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Data / Business Analyst - Associate
DBS DAH2, PVT LTD
07.2019 - 04.2022
- Co-owner of product backlog and maintain backlog with product manager.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Define the Epic delivery priorities and timeline according to business needs along with Product Owner
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
Data Analyst
DBS, PVT LTD (Via Helius Technologies)
10.2018 - 06.2019
- Transformation group MEGA modelling suit for DBS, managed vendor-based Business Improvement and Documentation tool MEGA Enterprise Edition to maintain Business process maps, Organization process maps, workflows.
- As a business analyst gathered the requirement for automating the Governance Engineer’s manual processes and helped in implementation of Super GE.
- Objective of this enhancement was to reduce manual redundant process and save time.
- Get Business requirements and convert into user stories. Validate and get sign off from all respective stake holders.
- As Scrum Cell member handle the development teams query and clarify on time in daily stand up.
- Perform UAT with users & conduct trainings for New Users on Process Modelling.
- Create User Guides, User FAQ documents and upload in the DBS learning hub.
Software Analyst
DBS, PVT LTD (Via APAR Technologies)
05.2015 - 09.2018
- As part of Group Finance Architecture Program (GFAP) - Finance and Risk Data Mart (FRDM) Daily Health, performed daily financial health checks for all DBS Cooperate Banking Branches across all locations.
- One of the objectives is to support finance team in performing group planning and analysis with data accuracy.
- Perform health check reconciliation after daily batch completion and publish report to Users as Qlik View and Excel based reports.
- Perform level 1 analysis on the reported issues and raise ticket to vendor team using iChamp or ISM (Integrated Service Management IBM’s tool).
- Coordinate with Level 2 and 3 technical team (Vendor team), to resolve the issues reported by end user.
Software Analyst
DBS, PVT LTD (via APAR Technologies)
11.2014 - 03.2015
- Group Finance Architecture Program (GFAP) performed role of SME for MEGA Enterprise Process Maps and documentation.
- Understand existing processes, then provide solutions for process modelling using MEGA Enterprise tool.
- Validate the MDAs for completeness following bank and Business process mapping Notations.
- Perform UAT testing on agreed test scenarios for any releases of MEGA and get issues fixed in due course.
- Train and educate the users on MEGA product and features.
- Mentoring junior team members and guide them on business process/documentation.
Analyst
GOOGLE TECHNOLOGIES (via Lakshya Technology)
10.2009 - 07.2013
- Level one support functional and technical support for Google Maps for Commercial Business is a web mapping and content management service developed by Google
- Gathering requirements and acknowledge the new address upload in Google Atlas (After necessary validations)
- Perform level 1 technical analysis on Java code base [debugging] and report/escalate to next level [L2/L3 support] for fix related to Google Atlas application
- Mentor junior team members on Google ATLAS
Education
B-Tech - Electronics & Communications
Jawaharlal Nehru Technological University
Hyderabad, India06-2009
Skills
Strategic Business Analysis
Certification
Certified Scrum Master
Additional Information
Member of Food From Heart NGO and i have taken responsibility of distributing food for needy elderly homes in Singapore.
Timeline
Senior System Analyst
DBS Bank (Deputed Via ITCAN)
07.2024 - Current
Senior Business Analyst
DBS, PVT LTD(Deputed Via ITCAN)
08.2022 - 02.2024
Data / Business Analyst - Associate
DBS DAH2, PVT LTD
07.2019 - 04.2022
Data Analyst
DBS, PVT LTD (Via Helius Technologies)
10.2018 - 06.2019
Software Analyst
DBS, PVT LTD (Via APAR Technologies)
05.2015 - 09.2018
Software Analyst
DBS, PVT LTD (via APAR Technologies)
11.2014 - 03.2015
Analyst
GOOGLE TECHNOLOGIES (via Lakshya Technology)
10.2009 - 07.2013
B-Tech - Electronics & Communications
Jawaharlal Nehru Technological University
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