GOVINDARAJ VA
Singapore
Summary
Organized and motivated Cisco Certified Network Associate (CCNA) with three years of experience in network administration. Efficient at deploying and managing LAN/WAN networking infrastructure and performing troubleshooting activities. Proven record of excelling in fast-paced, deadline-oriented environments. Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ICT Support Engineer
Lucky Joint Construction Pte Ltd
2016.04 - Current
- Install and configure Routers (ARUBA, Cisco, ASUS, TP link, D link), Switches, computer hardware, software, networks, and applications
- Continuously monitor and maintain systems and networks
- Respond to technical support calls from other staff members or clients and communicate how to resolve issues
- Monitored and checked logs for all the domain controller servers including exchange 2010 server, backup servers etc
- Set up and provided day-to-day end-user support through email, RDP, and telephone support in a highly collaborative team environment
- Created/removed/enabled email/blacklist/whitelist and moved data on exchange server 2010 and troubleshoot
- Configured email account on the outlook on the laptop, PC, tablets and smartphone
- Created and managed email account on hosting controller
- Changed hard drive and scheduled the backup using Symantec System Recovery 2011/Windows backup and restored server re/installations, configurations, managed and troubleshoot
- Created group policy for the user/group as required by the organization to secure their network
- Setup/installed/configured new Dell PC, Dell laptop, tablet, and smartphones
- Contacted the hardware and software vendor representatives to solicit and arrange product repairs
- Drove to the client's site in DC, MD and VA for the monthly maintenance/troubleshoot/backup the data
- Implemented company policies, technical procedures, and standards for preserving integrity and security
- Project Management, Procurement and Site survey
- Installation of Fiber Optical Devices & Cables Implementation and Installation of OSP Network
- Assist team to conduct cable pulling work for OSP (Outside plant) & IB (In Building)
- Testing & commissioning of Fiber Optic Cable installation for HDB & Industries
- Manage and execute planned maintenance activities on GPON access, Optical Ethernet, Transmission network elements
- Churn out reports on installation of Telecommunication networks
- Prepare project schedule and monitor the progress of the project to be done in time
- To manage multiple priorities under pressure, trouble-shoot, and to meet short- and long-term deadlines
- Assist project coordinators, Managers on implementation of
IT Technician
Aspen Communications Pte Ltd
2015.08 - 2016.03
- Assemble and configure computers, printers, peripherals, network components and associated services for deployment
- Configure, install and maintain basic network operations, including assembly of network hardware, installation of software and firmware components and provide assistance to the network administrator
- Perform continuous network troubleshooting to isolate, prevent and as required, diagnose network problems and anomalies
- Provide users with network technical support and respond to trouble tickets generated by users
- Install and implement all outside plant telecommunication cables/networks
- Fiber cable lay involves Exchange/Local MDF to FDH/FSH, FDP, FTB 12/24 port., FTP 2 port, Termination and Splicing
- Termination at MDF and FTB
- Splicing at MDF, Exchange, FSH, and FTB
- OTDR(Optical Time Domain Reflectometer) figure fiber length, attenuation and joint loss
- Power meter and light source test figure Insertion loss, Connector End Face Inspection, OTDR testing, OLTS testing
- Communicate with co-worker management and contractor regarding installation of 'Fiber optic or copper cables' in the site
- Prepare 'Site survey' report
- Router Configuration
- Propose the survey report to main contractor.
LAN Administrator
JY Design & Contraction Enterprise
2012.01 - 2013.02
- Repaired any problems with the PC's or LAN configuration
- Provided after-hours business level support for video and internet systems ensuring minimal downtime for customers
- Performed many off-job tasks such as manual labor and troubleshooting for non-IT systems and hardware
- Developed algorithms, written primarily in Perl, for the statistical analysis and problem resolution of recurring technical errors
- Performed Reverse DNS lookup to determine the domain name associated with the IP addresses of the servers
- Planning and Time management
- Adept at using computer and project management applications
- Maintained expense spreadsheet and managed expenses with assigned project budget
- Works in a matrix-managed environment in which collaboration and cooperation across teams, departments, and organizations is a key to success
- Performs other related and non-related tasks as assigned by management.
Education
Master of Engineering (CSE) - Specializations of Networks
RVS ENGINEERING COLLEGE DINDIGUL
TAMILNADU INDIA06.2015
Bachelor of Computer Science and Engineering - Computer Engineering Technology
ROEVER ENGINEERING COLLEGE
TAMILNADU INDIA06.2008
Skills
- CCNA Certification CISCO ID No: CSCO14714077
- Cisco Platforms 78xx, 65xx, firewalls, routers, switches [Installation/Configuration]
- LAN, WAN, WLAN infrastructures, Fault Isolation, Multi protocol Label switching (MPLS), QMS system.
- Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, VPN, VMware.
- Programming Languages: C, C++, HTML [Beginner]
- Networking Technical support, Troubleshooting, Windows server/OS, IT service Management.
- Microsoft Office: MS word, MS Excel, MS Outlook, MS PowerPoint, MS Access, Office 365
- Hardware support
- Troubleshooting skills
- Hardware troubleshooting
- Application installations
- Software Support
- Quality Assurance
- Project Management
- Technical Support
- Security Protocols
- Technical Documentation
- Hardware and software installation
- System Administration
- Device Installation
- Troubleshooting Network Issues
Certification
CISCO CERTIFIED NETWORK ASSOCIATE
Languages
English
Tamil (Native)
Personal Traits
- Communication skills
- Leadership Quality
- Time Management
- Critical Thinking Skills
Personal Information
- Passport Number: T3855596
- Date of Birth: 06/07/87
- Nationality: Indian
- Marital Status: Married
Timeline
ICT Support Engineer
Lucky Joint Construction Pte Ltd
2016.04 - Current
IT Technician
Aspen Communications Pte Ltd
2015.08 - 2016.03
LAN Administrator
JY Design & Contraction Enterprise
2012.01 - 2013.02
Master of Engineering (CSE) - Specializations of Networks
RVS ENGINEERING COLLEGE DINDIGUL
Bachelor of Computer Science and Engineering - Computer Engineering Technology
ROEVER ENGINEERING COLLEGE
CISCO CERTIFIED NETWORK ASSOCIATE
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