Veronica Limin Xiao
Summary
An experienced and passionate hotelier seeking for a customer focus position in a culture diversify workplace. Available date(to be discussed)
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
YAZHILING MOTOR COMPANY
10.2021 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Event organizing, coordinate and ensure that the event goes smoothly
- Onsite execution and delivery of event
Course Consultant
Meten International Education Group
10.2019 - 09.2021
- Provided exceptional customer service while addressing student concerns or issues related to course selection or scheduling conflicts.
- Accomplished monthly sales goal
- Handle complaints and offer alternative solutions
Assistant Food and Beverage Manager
Wanda Realm Jiangmen
07.2018 - 03.2019
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
Guest Service Manager
Wanda Realm Jiangmen
02.2017 - 06.2018
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Events coordinator
The Journey Wedding Company
08.2016 - 12.2016
- Facilitate logistic arrangement for the activities, support and working closely with related department and colleagues
- Assist in the registration for functions and events
- Assist in the preparation and distribution of Banquet Event Orders for upcoming events
Guest relations’ officer
Mandarin Oriental Guangzhou
06.2014 - 12.2015
- Welcome guests upon arrival and check-in according to hotel standards and procedure
- Read through guests' arrival report and see to all guests' needs and requests
- Handle guest complaints promptly and resolve problems
- Provide recommendations of local entertainment such as restaurants, attractions point, activities
- Handling cashiering duties
Front Office Executive
Armani Hotel Dubai
09.2013 - 04.2014
- Handle guests' check-ins and check-outs
- Assists with guests' inquires and needs
- Provide recommendations of local info such as restaurants, attractions point, activities and assist guest to make reservations
Front office Trainee (Internship)
Coral Beach Resort & Suites
02.2012 - 08.2012
- Duties: -Front desk operation
- -Accomplished The American Hospitality Academy’s Professional Development program
F&B Trainee (Internship)
Golden Leaf -Thai Orchidee
02.2011 - 08.2011
- Duties: Rotational Food & Beverage outlets’ operation
Education
Bachelor of Arts - Hospitality and Events Management
SHMS-Swiss Hotel Management School
Switzerland10-2013
Skills
- Opera
- Micros
- MS office
- PSMS
- Problem-solving
- Team leadership
- Customer service
Language Skills
English
Cantonese
Mandarin
French
References
Joey LiAssistant Front Office Manager
Mandarin Oriental Guangzhou. China
joeyl@mohg.com
Denice Beverly Front Office Manager
Coral Beach Resort & Suites, Myrtle Beach-South Carolina, United States of America
dmccluskey@sccoast.net
Yann Biojau Director of Lifestyle
Armani Hotel Dubai, Burj Khalifa, Dubai, United Arab Emirates
050 240 4568
Ms Chung Manager
Golden Leaf, Lausanne, Switzerland chn.
direction@gmail.com
Certification
-WSET Level 3 certificate
Timeline
Operations Manager
YAZHILING MOTOR COMPANY
10.2021 - 12.2024
Course Consultant
Meten International Education Group
10.2019 - 09.2021
Assistant Food and Beverage Manager
Wanda Realm Jiangmen
07.2018 - 03.2019
Guest Service Manager
Wanda Realm Jiangmen
02.2017 - 06.2018
Events coordinator
The Journey Wedding Company
08.2016 - 12.2016
Guest relations’ officer
Mandarin Oriental Guangzhou
06.2014 - 12.2015
Front Office Executive
Armani Hotel Dubai
09.2013 - 04.2014
Front office Trainee (Internship)
Coral Beach Resort & Suites
02.2012 - 08.2012
F&B Trainee (Internship)
Golden Leaf -Thai Orchidee
02.2011 - 08.2011
Bachelor of Arts - Hospitality and Events Management
SHMS-Swiss Hotel Management School
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