Vernice Goh Tian Wei

Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 6 years of customer service experience paired with a goal-oriented and performance-minded approach.

• Admin clerk, TUAS, 10/2011 - 12/2011, Answering phone calls and attend to their questions, typing invoices and reports given, house-keeping before leaving the office., School reopen, $1400 (Full-time)
• Telemarketer/customer service officer, Singtel customer service, 01/2013 - 12/2015, Answering call to customer enquiries, sales target on broadband, Personal reason, $10/hr
• Admin assistant, STAR agency, 01/2016 - 12/2019, Sort out appointment, replenish stocks, stock taking, answering calls and enquiries, data entry, key invoices, Paper works etc., Personal reasons, $2300
• Property Office, Asia Property & Consultancy Pte. Ltd., 03/2021 - Now, Oversee the daily operations, carry out inspections and enforcements, prepare management reports, manage the team of term contractors, conduct meetings and resolve site issues, answering phone call to everyone enquiries esp Residents, do financial excel to submit to HQ, prepare payment list to HQ for vendor and contractors, liaise with contractor work schedule and things to repair in the Estate, facilitate events going on in the Estate during Festive seasons, handle residents' complaints/enquiries and provide appropriate solutions to follow up residents' issues, do circulars and put up notices at the respective website and notice boards, handle office emails daily, correspond with Residents and contractors via Emails, oversee everything going on in the Estate, work closely with council members and have monthly council meeting and annual general meeting, follow up with everything the Condo Manager instructed me to do, manage all outsourced contractors' performance and service level including but not limited to cleaning, security, landscape, etc, conduct surprise inspections in non-office hours and execute preventive security plans, work out daily special inspections, weekly night check and quarterly preventive security plans, $2800

• APFM & BCA Course
• NTUC learning hub WSQ, Certified in Retail (SIRS), Workplace communication skills (WSQ)
• Development in Managing anger skills (WSQ)

• Age: 29
• Expected Salary: $2800 (Negotiable)
• Ethnicity: Chinese
• Child Name: Chloe
• Child Name: Danelia
• Date of Birth: 04/25/95
• Nationality: Singaporean
• Marital Status: Married