Veny
Summary
Dedicated, well organized, communicative and detail-oriented professional at managing multiple priorities with a positive attitude. Bringing 14 years in order processing/fulfillment experiences with excellent strength in customer service and planning. Passionate professional with strong organizational skills and ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Hire Desk Controller
Aggreko (Singapore) Pte Ltd
06.2012 - 06.2023
- Ensures accurate and timely processing of orders in M3 (ERP) and Sales Force after received complete and accurate document from Sales;
- Creation of customer account for new customer and proceed with agreements creation in Sales Force;
- For new and cash term customers, issue advance charge invoice and get GM approval to release if no payment received yet;
- Ensure acceptance of work is received (e.g Signed Proposal or Customer's PO or Email Confirmation);
- Follow up closely on orders/projects, e.g
- Project milestone, off-hire date, extension (if any);
- Process invoices on time;
- Update and tagging of fleets and accessories in M3 (to show accurate inventory);
- Prepare logistics documentation for local orders (e.g DOs/ permits/ gate pass) and preparation of commercial invoices for shipping jobs;
- Coordination with logistics vendors, operation team on delivery/implementation schedule;
- Coordination with customer on delivery, billing and all other issues after order is processed inside M3;
- Ensure customers' PO amount enough to cover rental period and follow up with customer for extension of PO if require;
- Serves as a liaison for communication with customers, operations team, technical personnel, procurement, etc
- To fill customer requirements;
- Coordinate with team leaders and Sales for customers' queries on equipment breakdowns, change of equipment, additional requirements, etc
- Notify customers and sales-in-charge for any damages or missing fleets or auxiliary items – follow up for the replacement charges to bill to customer;
- Create and process PO for transport, fuel orders and LEW services;
- Manage and arrange fuel top up to customers' site;
- Liaise with appointed PE for LEW and EMA submission;
- Ensure customers signed the DO and service reports for technician's standby, commissioning and decommissioning;
- Follow up closely with customers and Finance for any outstanding payments;
- Perform any other ad-hoc duties and admin duties as and when assigned.
Operations Executive
SembWaste Pte Ltd
04.2011 - 05.2012
- Update daily ESOs in systems for all trips completed by drivers;
- Manual creation of ESOs based on the Service Vouchers for additional trips;
- Daily report check to ensure no missing data during the daily update;
- Prepare monthly excess tonnage report;
- Monthly manual billing for closing;
- Daily filing for ESOs in respective files;
- Assist to monitor and close CRM cases;
- Liaise with customers for any feedbacks or complaints for bins issues;
- Ensure for NEA cases to be resolved within two working days;
- Monitor bins inventory;
- Create PR for purchasing bins and diesel;
- Schedule plan for bin deliveries and collection upon received Service notice from Sales;
- Prepare vehicle route sheet for daily collection/delivery of bins;
- Daily checking numbers of bins collected by the drivers;
- Keep records of all Service Order issued/returned back from Ops Exes/Captains;
- Apply Permits for disposal of expired food and counterfeit goods from NEA;
- Create PR for purchasing diesel and bins;
- Perform any other ad-hoc duties and admin duties as and when assigned.
Operations and Admin Officer
GESeaCo Asia Pte Ltd
07.2008 - 03.2011
- Process daily sales administration;
- Generate daily report to APL and updating daily lessee approvals for approved units;
- Updating daily lessee approvals for OOCL agreed units and follow-up on dispute units;
- Update of lessee details for Damage Notifications and Invoices;
- Take care of Generic mailbox for update of depots and customers details;
- Creating Purchase Order and process Goods Receipts;
- Process manual invoices and credit note in order for Accounts to make payment;
- Compilation of SAP inventory and other reports for managing depot's performance;
- Manual workaround for sale gate-out error;
- Ensure that all signed estimates required for billing are submitted correctly and in a timely manner;
- Ensure auto document send via SOST is functioning in PER and CRM;
- Keep proper filing and record for sales related documents;
- Liaising with depots for sales related matters;
- Maintain data integrity for all container in the world wide region;
- Perform any other ad-hoc duties and admin duties as and when assigned.
HR and Admin Officer
Straits Construction (Co). Pte Ltd
08.2007 - 05.2008
- To assist the Human Resource Manager in human resource and administrative functions;
- Assist in insurance administration and medical claims (Workmen's Compensation);
- Assist in work pass matters; e.g
- Applying Work Permit, S Pass and Employment Pass;
- Update and maintain human resource databases and manual filing systems;
- Assist in sourcing and administration for training;
- Process SDF grant for employees
- Arrange interviews;
- Prepare Letter of Employment;
- Arrange employees for Pre-Employment check-up;
- Renewal of Road Tax;
- Process employees' claims;
- Opening or termination of PUB accounts, telephone lines, internet lines for site offices;
- Apply and termination of petrol fleet card;
- Apply Medical I Benefits (MIB) cards for confirmed employees/staffs;
- Checking and verifying attendance through Attendance Management System (AMS);
- Perform any other ad-hoc duties and admin duties as and when assigned.
Admin Coordinator
I-Beverage
06.2006 - 07.2007
- To produce summary of all sales record according to the SOP and to data-entry the information into the database system;
- To compile all expenditure's invoices, statement of accounts, claims, and cash-float summary into their respective folder;
- Assist in work pass matters; e.g
- Applying Work Permit, S Pass and Employment Pass;
- Administration of leaves, medical & dental expenses;
- To compile all employment related documents into their respective folder and system;
- Devise and maintain office systems including filing;
- Handle incoming and outgoing calls;
- Provide administrative support;
- To administer e-mail, letter, and fax to external parties
- Perform other ad-hoc duties as assigned.
Education
BBA - Business and Management Studies
Management Development Institute of Singapore
Singapore11.2006
Skills
Skills
- Infor M3
- Sales Force
- I2B
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Hire Desk Controller
Aggreko (Singapore) Pte Ltd
06.2012 - 06.2023
Operations Executive
SembWaste Pte Ltd
04.2011 - 05.2012
Operations and Admin Officer
GESeaCo Asia Pte Ltd
07.2008 - 03.2011
HR and Admin Officer
Straits Construction (Co). Pte Ltd
08.2007 - 05.2008
Admin Coordinator
I-Beverage
06.2006 - 07.2007
BBA - Business and Management Studies
Management Development Institute of Singapore
Similar Profiles
Aye Nyein ThuAye Nyein Thu
Hss-Part-time Cleaning at SingaporeHss-Part-time Cleaning at Singapore
Jose AdameJose Adame
Power Technician at AggrekoPower Technician at Aggreko
Zachary SannerZachary Sanner
Business Development Manager, PCR Turnarounds at AggrekoBusiness Development Manager, PCR Turnarounds at Aggreko