Venna Dokius
Singapore
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Captain/Barista
Indigo Hotel Singapore
05.2023 - 11.2024
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Set tables for basic and specialized services based on reservations.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Ordering for daily operation especially breakfast period.
Server/Hostess
Intercontinental Robertson Quay
04.2022 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Took reservations by phone and email, and replaying inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
F&B Server
Hotel Indigo
02.2019 - 09.2021
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Operator Production
ams International AG
05.2018 - 01.2019
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Stacking wafer and prism bar
Linen Attendant and Coordinator
Amara Sanctuary Resort Sentosa
10.2017 - 12.2017
- Responded quickly to emergency linen requests, ensuring guest comfort and minimal disruption to hotel operations.
- Collaborated with housekeeping staff to promptly address any linen shortages or quality issues.
- Reduced linen loss by maintaining accurate inventory records and conducting regular audits.
- Coordinated with vendors when necessary for prompt resolution of issues related to supplies or equipment malfunctions.
F & B Trainee
Wangz Hotel
06.2016 - 06.2017
- Attended training courses to build understanding of processes, techniques, and industry.
- Interacted with customers under supervision to support operational objectives.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Compiled and analyzed feedback from customer surveys to guide improvements in service delivery.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
Education
Diploma - Hotel and Catering Management
Politeknik Kota Kinabalu
06.2016
SPM -
SM Vokasional Sandakan
Sandakan, Sabah11.2012
Skills
- POS Micros
- TableCheck ( Reservation System )
- SevenRoom ( Reservation System )
- Team collaboration
- Inventory management
- Guest seating
- Table setting
- Hostess support
- Team member support
- Buffet setup and takedown
Languages
ENGLISH
BAHASA MELAYU
Timeline
Captain/Barista
Indigo Hotel Singapore
05.2023 - 11.2024
Server/Hostess
Intercontinental Robertson Quay
04.2022 - 05.2023
F&B Server
Hotel Indigo
02.2019 - 09.2021
Operator Production
ams International AG
05.2018 - 01.2019
Linen Attendant and Coordinator
Amara Sanctuary Resort Sentosa
10.2017 - 12.2017
F & B Trainee
Wangz Hotel
06.2016 - 06.2017
SPM -
SM Vokasional Sandakan
Diploma - Hotel and Catering Management
Politeknik Kota Kinabalu
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