VENKAT PRAVEEN KUMAR CHAVALI

Client - DBS, Singapore

• Securing and Hardening of VMware Infrastructure using STIG guidelines. Automation of VMware Infrastructure security setting checks to ensure compliance to STIG standards
• Planning and implementation of regular system updates (including firmware, ESXi version / patch, VCENTER version / patch updates) to VMware vSphere Infrastructure
• Planning and implementation of regular DR drills using VMware Stretched Clusters and Veritas Resiliency Platform technologies to ensure system availability in the event of a disaster
• Veritas Resiliency Platform Administration - including VM protection / DR flip / VRP Version-Patch Updates
• Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
• Streamlined IT operations by automating routine tasks using PowerCLI scripting.
• Devised scripts and automation tools to improve system efficiency.
• Maintained high levels of security by implementing proper access controls and regularly reviewing system logs for potential threats.
• Tier 3 support for problem identification, diagnosis and issue resolution.
• Resolved complex technical issues related to VMware products through diligent research, analysis, and collaboration with vendor support teams when necessary.
• Participated in proof-of-concept projects to evaluate new VMware solutions and their potential benefits for the organization.
• Educated colleagues on virtualization concepts, tools, and techniques to foster a more collaborative approach towards problem-solving within the team.

Client - Lloyds Bank (July 2024 - Jan 2024)

• Tier3 support - VMware vSphere Infrastructure Management and Administration (6.x & 7.x versions)
• VMware NSX-T administration
• VMware VROPS administration
• VMware vSAN administration
• VMware vSphere License Management
• Regular audit of VMware Infrastructure access
• Incident, Problem and Change Management

Client - AT&T (Till June 2024)

Worked in the same capacity as a VMware Infrastructure Specialist supporting AT&T, post outsourcing of AT&T Infrastructure Management to IBM and subsequent spin-off to KYNDRYL.

Client - AT&T

Worked in the same capacity as a VMware Infrastructure Specialist supporting AT&T, post outsourcing of AT&T Infrastructure Management to IBM and subsequent spin-off to KYNDRYL.

• Development and maintenance of complex PowerCLI scripts for a large-scale VMware data collection process across 100 VCENTERs to a centralized database, with a front-end reporting website developed in ColdFusion, jQuery, and HTML.
• Auto-healing of VMware & WIndows infrastructure alerts using PowerCLI and other custom tools in the environment.
• Automation of regular administrative tasks in Windows and VMware environment.
• Diagnosis, investigation, and resolution of IT incidents.
• Working closely with application support teams to improve reliability and performance of the application.
• Troubleshooting escalated incidents (Sev1, Sev2) on VMware and Windows environment.
• Microsoft Cluster Administration (MSCS and Failover Clustering).
• Root cause analysis and problem management.

• Microsoft Cluster Administration (MSCS and Failover Clustering)
• Windows Server Administration (triage and troubleshooting escalated incidents)
• As a level 3 engineer, provided key technical support to high-profile end users within organization and ensured complete satisfaction with positive results. Followed through to ensure resolution of recurring problems and proper troubleshooting steps for all users within organization, including Root Cause Analysis and additional training to Level 1 support teams
• PSP and Firmware upgrades on HP servers
• Remote administration of servers for any problem across client offices related to Microsoft Windows server operating system
• Patching of all the Windows servers using SCCM

• VMware VSphere cluster design and ESX farm upgrades
• P2V and V2V migrations
• VMware cluster management activities like DRS / HA configuration, vSwitch / dvSwitch configuration, data store management operations and DRS groups
• Server build and decommission
• VMware Data Recovery implementation for VM backups
• Virtual machine cluster migrations
• Working with VMware snapshots, vMotion and storage vMotion
• Completely responsible for troubleshooting and fixing issues with respect to VMware ESX and VSphere farms
• PSP and Firmware upgrades on HP servers
• Proactive monitoring of all Windows servers through tools like SCOM/HPSIM and subsequent troubleshooting to fix the alerts
• Remote administration of servers for any problem across client offices related to Microsoft Windows server operating system.
• Escalation and follow up for hardware issues with vendors like HP
• Preparing RCAs and providing permanent fixes
• Team management
• MIS reporting

Tier2 Support - Windows System Administrator

I have been the transition lead for Service Desk support in Regina, Canada (3-Oct-2009 to 24-Dec-2009) for a leading Agri-business firm. We delivered a complete Infrastructure management solution beginning from Service Desk to Midrange and Mainframe support. I have been assigned the responsibility to transition the Service Desk to offshore.

Responsibilities and Nature of Job:

My role is that of a transition manager for the Service Desk. I am involved in the complete transition of all the Service Desk related activities. We would be supporting a user base distributed globally on a 24x7 basis. We provide Level 1 and Level 2 support in and Problem management processes for all the in-house applications, Operating Systems like Windows XP and messaging systems like Lotus Domino ver. 8.5. The environment is completely virtualized using the Citrix Xen Desktop and Xen Apps.

I had the opportunity to be a part of the onsite transition team and contributing significantly towards stabilizing the project and moving into a steady state. As a lead, my responsibilities include incident management i.e. resolving incidents reported by the clients according to the severity, escalating and transferring issues to the appropriate teams. I would also be involved in root cause analysis of the incidents marked as P1 and P2, analyzing repetitive incidents and providing analysis for the Problem and Change Management teams, and informing the client of the appropriate mitigation plan to be followed. I am responsible for base-lining the SLAs without any compromise on the quality of deliverables.

II. I worked as a team lead for the entire Service Desk and Remote Desktop support for one of the clients in pharmaceutical domain based out of US

Responsibilities and Nature of Job:

As a team lead for Service Desk and Remote Desktop Support

My role was that of a team lead and involved managing the Service Desk team consisting of 10 technicians. As a team lead, I was involved in root cause analysis of the incidents marked as P1 and P2, analyzing repetitive incidents and providing analysis for the Problem and Change Management teams, and informing the client of the appropriate mitigation plan to be followed. I was responsible for maintaining SLAs without any compromise on the quality of deliverables.

My responsibilities also included reporting on SLAs, root cause analysis of repetitive incidents for Problem and Change Management teams, quality related activities like configuration management and knowledge management. I was the Configuration Controller and knowledge prime for my project.