Venkatesh Kumar Mariyappan

• Managed portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Assisted customers with onboarding and product setup to foster successful adoption and usage
• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions
• Utilized customer feedback to inform changes and improvements to customer success plans

• Driven large Programs with P&L responsibility, track and monitor the activities and handle changes, conflicts and escalations, risks, and mitigation
• Involved in front ending full life-cycle program management across all phases of project
• To make the market for consumption/usage and successful adaption of Cisco security & hybrid cloud deployment Security Solution Integration projects.
• Orchestrating all support and delivery activities for customer, synthesizing input from across team for customer value realization and influence upsell.
• Lead cross-functional teams from program initiation to operation and support
• Customer relationship management – work with customer CIO, L1, L2 to align near & long-term customer priorities, document them in the Customer Success Plan and execute them
• Conduct Monthly and Quarterly review session with internal and customer stakeholders.
• Support program planning aligned to account plan priorities for assigned accounts
• Drive Customer Success programs with internal teams and partners to drive software adoption and utilization across customers.
• Collaborate cross functions (Account sales, integrated sales, virtual sales, customers, and partners) to prioritize and plan customer engagement and build credibility as trusted leader. Input into quarterly account planning
• Track, escalate, and plan for remediation of technical blockers and provide engineering feedback to core engineering product groups.
• Own customer relationships through-out engagement lifecycle

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Developed and initiated projects, managed costs, and monitored performance.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Drafted project reports to identify successful outcomes, insights and future recommendations.

OTHER EXPERIENCE

Project Manager – Citibank, Singapore. 2011-2012
Hosting Operation Engineer (Network) - AT&T Singapore Pte Ltd, Singapore
2007-2011
Senior Consultant - Reliance Infocom, India 2005-2007
Senior Network Consultant - Primus Telecommunications India Ltd, India 2004-2005
Customer Support Engineer -HCL Infinet Ltd, India 2003-2004
Customer Support Engineer-Primus Telecommunications India Ltd, India 2001-2003