Venkateshan R
Summary
Experienced IT professional with a strong background in system and batch monitoring, technical support, and hardware maintenance. Proficient in managing computer systems, troubleshooting network issues, and providing end-user support. Adept at using automation tools and ticketing systems to ensure efficient operations and timely resolution of technical issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Manju Roadways & Logistics Pvt Limited
09.2022 - Current
- Monitored and managed computer systems and networks to ensure optimal performance
- Installed, repaired, and maintained computer hardware; assembled and troubleshooted PCs
- Provided technical support for MS Outlook 2010, 2013, and 2016; performed regular data and mail backups (PST files)
- Configured and troubleshooted network and local printers
- Provided end-user support over the phone for approved PC software
- Installed operating systems and required software on new systems
- Identified and replaced faulty system components; logged calls with respective vendors
- Troubleshooted Outlook issues, Windows BSOD errors, and other related technical problems
- Established and maintained SLAs for ticket prioritization and completion
- Monitored support ticket systems for calls requiring escalation or urgent attention
- Managed user accounts: created, deleted, and configured accounts; reset and unlocked passwords
- Ordered computer supplies and maintained inventory
- Installed, maintained, and troubleshooted all computer hardware and software within the organization
- Maintained software licensing and inventory of local IT assets, including desktops, laptops, peripherals, and wireless devices
- Conducted quarterly maintenance checks on user laptops
Education
Diploma - Mechanical Engineering
Excel Polytechnic College
Komarapalayam, TN - India04-2022
Skills
- Windows OS (XP, 7, 8, 10)
- Active Directory Domain Services
- AnyDesk
- Outlook troubleshooting
- LAN troubleshooting
- System troubleshooting
- Network printers configuration
- System monitoring
- Batch job monitoring
- Job scheduling workflows
- Workload automation tools (Control-M)
- Remedy Ticketing System
- Incident logging
- Operational SOPs
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Problem-solving
- Computers and networking systems
Certification
- AUTOCAD
- CAD CAM
- CNC Programming
Languages
English
Tamil
Telugu
Personal Information
- Date of Birth: 12/25/01
- Nationality: Indian
- Marital Status: Unmarried
Timeline
IT Support Engineer
Manju Roadways & Logistics Pvt Limited
09.2022 - Current
Diploma - Mechanical Engineering
Excel Polytechnic College
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