Venkatesh Kumar Jesuraj
Summary
Accomplished Senior Engineering Manager at Cognizant Technology Solutions, adept in Agile Project Management and DevOps Implementation. Proven track record in leading cross-functional teams to deliver high-quality software solutions, enhancing productivity through continuous training, and optimizing resource allocation. Demonstrates exceptional leadership and technical expertise, significantly improving service delivery and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Engineering Manager
Cognizant Technology Solutions
09.2018 - Current
- Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
- Enhanced overall team productivity with continuous training and mentoring of junior engineers.
- Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
- Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.
- Evaluated project requirements to identify and mitigate risks.
- Optimized resource allocation, effectively managing budgets and manpower for multiple simultaneous projects.
- Oversaw 15 strong team of engineering personnel.
Service Delivery Manager
Cognizant Technology Solutions
09.2014 - 08.2018
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Streamlined operations for improved customer satisfaction and retention rates.
- Enhanced service delivery by developing and implementing efficient processes.
- Managed 20+ applications in different technologies and in different time-zone (North America, Australia, Mid-east and Asia)
Senior Technical Lead
Cognizant Technology Solutions
02.2010 - 08.2014
- Led the development and execution of end-to-end testing strategies for complex projects, ensuring high-quality deliverables that met client expectations.
- Customised COTS product and implemented in retail stores across globe
- Led technical developer for product integrations with backend
- Worked with customer IT and business team to test the product, training and rollout
- Conducted workshop to gather requirements
- Managed team of 15 personnel focused on implementing resolutions and updates.
Software Developer System Analyst
Cognizant Technology Solutions
05.2007 - 01.2010
- Demonstrated adaptability by quickly mastering new languages or tools when required by projects.
- Collaborated with cross-functional teams to deliver high-quality software solutions on schedule.
- Identified opportunities for system improvements, proposing innovative solutions to increase efficiency and functionality.
- Championed best practices in programming techniques throughout coding phases.
Education
Master of Science - Computer Applications Development
Kamaraj University
India04-2007
Skills
- Agile Project Management
- DevOps Implementation
- Outsystems project Expertise
- Cloud-Based Architecture
- AWS Certification
- IBM 4690 Expertise
- Oracle Xstore Expertise
- Experience in NET and React JS development
- Security Test Management
- Management of Performance Testing
Certification
AWS cloud practitioner
Certification on future leader programme from National university of Singapore
Timeline
Senior Engineering Manager
Cognizant Technology Solutions
09.2018 - Current
Service Delivery Manager
Cognizant Technology Solutions
09.2014 - 08.2018
Senior Technical Lead
Cognizant Technology Solutions
02.2010 - 08.2014
Software Developer System Analyst
Cognizant Technology Solutions
05.2007 - 01.2010
Master of Science - Computer Applications Development
Kamaraj University
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