Summary
Overview
Work History
Education
Skills
Career Courses And Certifications
Professional Career
Languages
Personal Information
Timeline
Generic

Venkatesh Alagu

Singapore

Summary

Certified ScrumMaster® (CSM), SAFe5 Agile certified professional and PMI Member with 20+ years of experience in User Interface (UI) and User Experience (UX) development and and 6+ years of delivering projects worth up to 8 million USD for different clients in Cosmetic, Hospitality, Insurance and Technology companies.

Successfully oversaw 3 million USD application scoping, development & delivery of clients in cosmetic and hospitality business clients.

Experience in all aspects of project lifecycle from planning, requirements gathering and analysis, to driving process change, rollout and troubleshooting. Experience in Agile and Waterfall project management methodologies.

It is well-known for its ability to deliver high-quality deliverables on time and within budget. Strong Technical and functional acumen with excellent interpersonal and communication skills.

Overview

12
12
years of professional experience

Work History

Program Manager/Client Success Manager

L’Oreal
03.2023 - Current
  • L'Oreal SFMC Projects aimed to enhance L'Oreal's marketing operations using Salesforce Marketing Cloud (SFMC) across multiple regions, including Singapore, Malaysia, Indonesia, Vietnam, Philippines, India, Egypt, GCC and Thailand. Budget cost around 3 million including support & maintenance.
  • Developed and managed the project plan, ensuring alignment with timelines, scope, and client expectations.
  • Acted as the primary point of contact for stakeholders, providing updates, addressing concerns, and gathering feedback to drive project success.
  • Worked closely with the development team to track progress, identify and resolve blockers, and ensure the project stayed on track.
  • Proactively identified risks and potential delays, implementing mitigation strategies in collaboration with the project manager and team members.
  • Prepared and shared weekly Work-In-Progress (WIP) and account reports with the client, ensuring transparency and clear communication of progress.
  • Monitored deliverables to ensure they met the required quality standards before submission to the client.
  • Provided recommendations to improve processes and workflows for future phases or similar projects.
  • Serving as the CSM for key markets, including Singapore, Malaysia, Indonesia, Vietnam, GCC-Dubai, India, and Egypt, ensuring consistent communication and alignment with stakeholders.
  • Acting as the first point of contact for stakeholders across all SFMC L’Oreal projects, managing both new project initiations and ongoing projects.
  • Successfully managed and executed nearly 40 projects across multiple markets within the L’Oreal account.
  • Maintained a record of zero client escalations related to the projects under my management, demonstrating strong stakeholder communication, risk mitigation, and project delivery excellence.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

Technical Project Manager

MBS
04.2024 - Current
  • End-to-end campaign operations and use case activation support using Tealium CDP platform. Budget cost around 200K USD.
  • Ensure tasks meet SLAs and quality standards, monitor and report on performance.
  • Key point of contact for other partners of MBS.
  • Notify users of incidents, maintenance, and outages, provide updates on issues.
  • To have good functional knowledge of Tealium platform and articulate issues and suggestions clearly.
  • Act as main support contact, address concerns promptly.
  • Responsible for documentation of all task.
  • Owns the weekly WIP and project management.
  • Responsible to work with SA and provide best practices on Tech requests.
  • Prepare project plan with Agile Sprint and managing the activities regularly in Zoho and project spreadsheet.
  • Own the project management tools to support the day-to-day tasks.

Technical Project Manager

Manulife Insurance
03.2025 - Current
  • Engage insurance partners, marketing teams, Salesforce (SFDC) team, and business leadership to gather requirements and align goals.
  • Define the scope for lead capture, lead nurturing workflows, insurance-specific data handling, and Salesforce integrations.
  • Work closely with the Salesforce team to design, customize, and deploy CRM solutions aligned with nurturing flows.
  • Create detailed project plans covering discovery, design, build, test, UAT, and deployment phases.
  • Identify risks like data security, SFDC integration issues, and lead conversion gaps — and build mitigation strategies.
  • Ensure workflows are tested properly with SIT/UAT cycles, coordinating with QA teams.
  • Provide weekly updates to leadership, including progress against milestones, risk status, and resource needs.
  • Manage budget for Salesforce licenses/customization and resource allocation.
  • Oversee go-live preparation, user training and hypercare.

Program Manager

Genting Singapore
03.2025 - Current
  • Set up overall governance — define working models, escalation paths, RACI chart across Verticurl, Client, Adobe, and VAPT vendors.
  • Lead and align multiple cross-functional teams (Dev, QA, Security, Client Business Teams, Adobe) towards common milestones.
  • Develop a master project plan with offshore project manager by covering Adobe EDS configuration, Figma design sign-off, Cloudflare setup, VAPT schedule, UAT and Go-live.
  • Identify risks across security (VAPT findings), performance (Cloudflare CDN usage), platform limitations (Adobe EDS), and create mitigation plans.
  • Act as the main SPOC for the client, external vendors (VAPT), and Adobe support — ensuring timely responses, SLA adherence, and escalations.
  • Manage overall project budget including vendor costs (VAPT), Adobe licensing if any, Verticurl resource costs, and contingency reserves.
  • Ensure performance KPIs (load time, uptime) and security standards (VAPT clearance) are achieved before Go-live.
  • Own the process for scope changes — eg., new Figma design tweaks, extra VAPT rounds, additional Cloudflare config needs.
  • Provide executive summaries, weekly status reports, program dashboards for internal leadership and client stakeholders.
  • Ensure smooth handover to BAU/operations after go-live, including documentation, support processes, and hypercare planning.

Senior Project Manager

Singapore Tourism Board
10.2021 - 02.2022
  • Responsible for tracking key project milestones, project plans and resources to deliver the project.
  • Coordinate and manage communication with all stakeholders on project scope, budget, risk and resource requirements.
  • Chair and run meetings, including setting right agenda, recording outcomes and tracking open items to closure.
  • Drive SIT and UAT progress by collaborating with Test Managers and Application Development teams.
  • Engage with users and manage coordination throughout the UAT phase in collaboration with the Test Manager(s).
  • Manage project risks, issues, dependency and follow up actions to ensure timely and quality delivery of projects.
  • Executed agile cadence and ceremonies like Daily standup, Sprint Planning, Sprint Delivery, Sprint Retrospective, Backlog Prioritization.
  • Daily content maintenance across 5 English and 7 non-English locales on Adobe Experience Manager.
  • Provide status of timeline and progress on all assigned projects during weekly status meetings.
  • Communicate with the Information Security team, Akamai, and other 3rd party vendors for weekly or monthly activities and manage deployment processes by submitting request forms.
  • Project planning, decision making, organizing, scope control, budget, effort and timeline management, managing risks, and anticipating issues.
  • Responsible and managed a project worth of $140K (End of contract period with the client).

IT Project Manager/ UI Lead

NANYANG POLYTECHNIC (NYP) – LIFELONG LEARNING
03.2020 - 10.2021
  • Direct project management initiatives from conceptualization through development, implementation, and management.
  • Managed a team of 4+ IT experts, including developers and UX, for an Abode Experienced Manager (AEM) project.
  • Responsible and managed a project worth of $380K with a cross-functional team.
  • Manage internal and external contractors and staff throughout the project's life cycle.
  • Create progress reports and monitor program data to assess efficiency.
  • Quality assurance testing was performed to ensure that all requirements were met.
  • Conducting troubleshooting, support, and analysis. Gathering user feedback, documenting bugs and change requests, identifying opportunities to enhance processes, and delivering workshops and training sessions.
  • Built-in UI development using framework tools like VueJS, Bootstrap, jQuery, JavaScript, SCSS, PUG, JSON, and APIs.

IT Project Manager/ UI Expert

PANPACIFIC GROUP
10.2018 - 10.2021
  • Company Overview: https://www.panpacific.com/
  • Played the role Project Manager with Scrum Master role. Executed agile ceremonies. Daily standup, Sprint Planning, Sprint Delivery, Sprint Retrospective.
  • Managed a team of 5 Scrum team members, including developers and UX, for an Abode Experienced Manager (AEM) project.
  • Responsible and managed a project worth of $600K with a cross-functional team.
  • Accomplished 90% KPI of assigned projects were completed ahead of schedule and within budget.
  • Define timelines, budgets, KPIs, deliverables and milestones, and allocate resources.
  • Oversee the project's implementation and deployment.
  • Track performance, identify bottlenecks, and determine response measures to ensure the project is delivered within time and budget constraints.
  • Conducting troubleshooting, support, and analysis Gather and document user feedback, bugs, and change requests, identify opportunities to enhance processes, and deliver workshops and training sessions.
  • Built-in UI development using framework tools like VueJS, Bootstrap, jQuery, JavaScript, SCSS, PUG, JSON, and APIs.
  • Https://www.panpacific.com/

Web Application Developer/ Technical Lead

MALAYSIA AIRLINES
09.2016 - 10.2018
  • Company Overview: http://www.malaysiaairlines.com/sg/en.html
  • Responsibilities include all SDLC models, from requirements gathering to system design, web application implementation, UI testing, deployment, and maintenance.
  • Technologies used for development include HTML (5), CSS3, SASS, JavaScript, jQuery, Google, Gulp, and the NodeJS framework. different layouts and separate coding for desktop and mobile environments.
  • From the first week of December 2016, I started to work on a website revamp with new layouts and building modules based on the CQ environment structure for the AEM project.
  • Http://www.malaysiaairlines.com/sg/en.html

Web Application Developer/ Technical Lead

GARDENS BY THE BAY
03.2015 - 09.2017
  • Company Overview: http://www.gardensbythebay.com.sg/
  • Responsibilities include all SDLC models, from requirements gathering to system design, web application implementation, UI testing, deployment, and maintenance.
  • The technologies used for development include HTML (5), CSS3, SASS, JavaScript, jQuery, and the Google Map API.
  • Twitter API, Instagram API, Gulp, NodeJS framework. Different layouts and separate coding for desktop and mobile environments for the AEM Project.
  • Testing includes cross-browser testing and compatibility testing on various versions.
  • Http://www.gardensbythebay.com.sg/

Front End Developer

OCBC BANK
01.2013 - 11.2013
  • Responsibilities include UI development in support of various web applications.
  • Technologies used include HTML (5), CSS, JavaScript, and jQuery. Cross Browser Compatibility Web Portal with W3C accessibility standards.
  • Developing the web applications using the above technologies and thereby reducing inconsistencies and usability/compatibility issues.

Education

B. Tech. - Information Technology

Anna University
India
05-2005

Skills

  • Project scope definition
  • Project scheduling
  • Cost management
  • Risk assessment and mitigation
  • Stakeholder Management
  • Resource Allocation and Management
  • Change Management
  • Process Improvement
  • Quality Assurance and Control
  • Agile and Waterfall Methodologies
  • AEM
  • Adobe EDS
  • Sitecore CMS
  • Sitefinity CMS
  • Magneto Commerce B2B2C
  • WordPress
  • Shopify
  • Microsoft Project
  • Smartsheet
  • Jira
  • Confluence
  • Trello
  • Asana
  • SalesForce Marketing Cloud (SFMC)
  • Tealium CDP
  • Marketo
  • Slack
  • Microsoft Teams
  • Google Workspace
  • Microsoft Office Suite
  • Vuejs
  • Bootstrap
  • Figma
  • Nodejs
  • Github
  • Gitlab
  • Bitbucket
  • Jenkins
  • AWS
  • Microsoft Azure
  • Docker
  • Postman
  • Google cloud Gemini
  • MySQL
  • SQL

Career Courses And Certifications

  • Scrum Master Certification, NUS, Singapore
  • Certified SAFe 5 Agilist, SCALED AGILE
  • Practical application, Data Landscape, Generative AI, Talking to AI, PMI
  • Project Management Professional, Course certification
  • Certified Artificial Intelligence professional
  • Data Analytics and Business Intelligence Tools
  • Google Cloud Gemini at Work
  • NICF Certification - Manage Project Scope
  • NICF certification - Manage Project Risk
  • Sitecore 6.2 Certified, Singapore
  • Multimedia development Course, Image Multimedia, India

Professional Career

Project Manager, Marketing Technology

Verticurl Pte Ltd, Singapore 

Mar 2022 – Till date 


Senior Project Manager 

EG+ Worldwide, Singapore 

Oct 2021 – Feb 2022 


Project Manager 

Valtech Digital, Singapore 

Oct 2018 – Oct 2021 


Technical Lead

Mirum, Singapore

Nov 2013 – Sep 2018


Front End Developer

Aleph Labs, Singapore 

Oct 2012   – Nov 2013


Digital Developer 

Band Pte Ltd, Singapore 

May 2012   – Aug 2012


Web Developer 

EURORSCG, Singapore

Nov 2009   – May 2012


Web Interactive Developer 

BE International Pte Ltd., Singapore 

May 2008   – Nov 2009


Web Designer & System Admin 

Jasons Connexion, Singapore

Oct 2006   – Mar 2008


Languages

Tamil
English
Hindi

Personal Information

  • Date of Birth: 02/23/84
  • Status: Singapore Permanent Resident

Timeline

Technical Project Manager

Manulife Insurance
03.2025 - Current

Program Manager

Genting Singapore
03.2025 - Current

Technical Project Manager

MBS
04.2024 - Current

Program Manager/Client Success Manager

L’Oreal
03.2023 - Current

Senior Project Manager

Singapore Tourism Board
10.2021 - 02.2022

IT Project Manager/ UI Lead

NANYANG POLYTECHNIC (NYP) – LIFELONG LEARNING
03.2020 - 10.2021

IT Project Manager/ UI Expert

PANPACIFIC GROUP
10.2018 - 10.2021

Web Application Developer/ Technical Lead

MALAYSIA AIRLINES
09.2016 - 10.2018

Web Application Developer/ Technical Lead

GARDENS BY THE BAY
03.2015 - 09.2017

Front End Developer

OCBC BANK
01.2013 - 11.2013

B. Tech. - Information Technology

Anna University

Similar Profiles

CREATE PROFILE
Venkatesh Alagu