Venkatagiri B

I began the role in Chennai, India and transitioned to Singapore in July 2023

• Adhered to ITIL standards for Incident management, Problem management and Change management.
• Installed and maintained Windows servers 2016/2019, ensuring security hardening and regular patching.
• Vendor management, incident response, new employee training
• Successfully resolved infrastructure vulnerabilities and application deployment/upgrade issues.
• Using customized power shell script for AD and other activities. - Disk Space/Page File/Server Health (CPU, Memory) monitoring
• Managing File & Print servers
• Monitor server performance using Dynatrace & Splunk monitoring tools
• Collaborate with cross-functional teams to fine-tune the application performance and enhance the systems
• Project Implementation – V2V server migration using Power shell scripts, NCP tool for IP changes
• IIS installation, integrate SSO & other applications, trouble shoot IIS related queries.
• SSL certification creation/renewal using Venafi Tool
• Disk space, Page File, Server health (CPU, Memory) monitoring
• Analysis of an Incident RCA by analyzing the Event viewer and logs.

Administrating Windows Servers:

• Installing and configuring the windows 2008 /2012 /2016 /2019 Servers.
• Responsibilities include managing vendors, manage major IT incident requests, train new employees, and manage daily infrastructure
• Expert knowledge of application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
• Acting as a Shift Lead and manages a member of 14 in both Chennai & Madurai Locations.
• Comfortable to solve application or web server issues in production environments
• Creating Group Policies and implementation as per standard procedures. - Performing Active Directory replication & Trust Relationship Health checks.
• Disk Space/Page File/Server Health (CPU, Memory) monitoring.
• Analysis of an Incident RCA by analyzing the Event Viewer & Windows log files.
• Handling and troubleshooting the SEV 1 cases and provide clear RCA documentation.
• Working closely with clients, project managers and stakeholders to clearly define scope for work and provide accurate schedule estimates.
• WSUS role installation, Configuration and Creation of groups & members for patching windows servers.
• Designing, implementing and maintaining Windows environment, Active Directory, DNS, DHCP.
• Trouble Shooting Domain controller and replication related issues
• Identify or respond to Hardware alerts and perform HW failure replacement in HP & DELL servers

Additional roles & Projects:

• Data center migration, File server migration, server role migration, Site movement activity
• Project scoping, scheduling, client communication
• Capacity planning, risk mitigation, ITIL adherence

Network & Application Performance:

• Expert analysis and optimization (TCP/IP, application-specific)

VCenter Server/Database Administration & Management:

• Well experienced in managing vSphere client (versions 5.0, 5.5 and 6.0) Managing VCenters server, Alert/Alarm monitoring
• Managing Vcenter server, Alert/Alarm monitoring.
• New ESXi host Installation, OS Upgrades and Host patching activity.
• vSwitch creations and configure them for network connectivity in VMware environment.
• iSCSI configuration in ESXi host for Storage connectivity.
• Deployment and Deletion of VMs
• Configuring & Troubleshooting of HA & DRS in VM Cluster
• Managing/Extending the storage Volumes/datastores.
• Hands-on Experience in vSphere Storage Appliance like Dell EMC Unity
• Extend/Add/Remove the data stores mounted from Vsphere Storage Appliance to the Vcenter server.
• ESX - Host Racking, Installing, Mounting it to the vCenter, Adding Storage to it, and making it ready for LIVE PROD environment
• P2V & V2V Migrations
• Troubleshooting VM when a snapshot backup fails
• Creating & deleting snapshot of VMs depending on the Clients request
• Identifying the failure of Hardware in its predictive failure state and coordinate with the Vendor & onsite team for resolution.
• Managed HP Servers - DL 360, DL 380 Gen 8 & 9, Blade Enclosure C7000 - BL 460 blade servers, Dell Servers - Power edge R630, R740 rack servers.
• Perform Firmware & Bios Version upgrade.

• Provided technical support to Bell internet users, resolving a wide range of issues
• Leveraged remote desktop tools (LogMeIn Rescue & Lantern) to efficiently diagnose and troubleshoot user problems
• Computer Hardware Assembling and Troubleshooting, Windows Client OS & other Software installation and Troubleshooting, Mac X troubleshooting for internet and email issues
• Troubleshooting internet-related issues and coordinating with Test centers.