Seasoned transformation and product leader with over 15 years of experience in financial services and technology innovation. Expertise in leading cross-functional teams to deliver enterprise-scale transformations and implement digital solutions that achieve measurable business outcomes. Recently spearheaded AI and automation initiatives within the banking sector, including successful Generative AI pilots to enhance customer service and optimize trading workflows. Skilled at aligning business objectives with emerging technologies while balancing strategic leadership, product management, and hands-on adoption of AI-driven solutions.
Hi, I’m
VENKATA PRASANNA
Transformation & Product Leader
Singapore
Summary
Overview
24
years of professional experience
4
Certifications
Work History
DBS Bank
Head – Application Product Development
11.2024 - Current
Job overview
- - Lead cross-functional teams to deliver digital solutions with a focus on automation and AI adoption.
- - Implemented process improvements with AI-driven tools, improving turnaround times by 25%.
- - Directed the Auto RFQ Response initiative for Fixed Income Bonds, integrating AI models with pricing workflows.and improve 40% in the HIT rates with steaming indicative pricing improved 2.5 B SGD revenue
- - Championed adoption of a GenAI-powered knowledge assistant for customer service, cutting resolution time by 30%.
- - Collaborated with data and technology partners to ensure AI governance and responsible adoption.
DBS Bank
Vice President – Technology Projects
11.2022 - 11.2024
Job overview
- - Oversaw delivery of technology products and transformation programs, balancing cost, efficiency, and innovation.
- - Piloted GenAI knowledge search assistant to support employees, reducing manual query resolution.
- - Partnered with data teams to enable real-time data streaming (Kafka) for operational analytics.
- - Directed product development roadmaps with an emphasis on digital transformation and customer experience.
DBS Bank
Assistant Vice President – Transformation [DBIL]
11.2017 - 11.2022
Job overview
- - Launched Conversational AI products (“Guided Conversations”) reducing dispute support costs by 40%, handling more than 30,000 transaction disputes per day.
- - Integrated customer insights and feedback loops into product design, improving satisfaction by 15%.
- - Supported digital migration initiatives, embedding AI-driven self-service journeys for customers.
RR Donnelley
Business Process Improvement Manager
01.2015 - 01.2017
Job overview
A.P. Moller - Maersk
Process Excellence Coach
01.2011 - 01.2015
Job overview
EMRI
Asst. Manager (Ops & Quality)
01.2008 - 01.2011
Job overview
HCL
Team Lead – RTQM
01.2005 - 01.2008
Job overview
Sutherland
Senior Technical Support
01.2003 - 01.2005
Job overview
Sify Technologies
Technical Support
01.2002 - 01.2003
Job overview
Education
Great Lakes Institute of Management
Post Graduate Program in Management for Executives
University Overview
University of Madras
Bachelor of Business Administration
University Overview
Skills
Guiding product development teams
Certification
SAFe 5 Product Owner/Product Manager
Accomplishments
Accomplishments
- - Zen Desk Customer Fest Award (2021) – Excellence in Conversational AI implementation.
- - CBG Hero’s Award – AI-enabled customer journey enhancements across multiple markets.
- - Reduced failure demand by 50% via automation and process improvement initiatives.
Timeline
Head – Application Product Development
DBS Bank
11.2024 - Current
Vice President – Technology Projects
DBS Bank
11.2022 - 11.2024
Assistant Vice President – Transformation [DBIL]
DBS Bank
11.2017 - 11.2022
Business Process Improvement Manager
RR Donnelley
01.2015 - 01.2017
Process Excellence Coach
A.P. Moller - Maersk
01.2011 - 01.2015
Asst. Manager (Ops & Quality)
EMRI
01.2008 - 01.2011
Team Lead – RTQM
HCL
01.2005 - 01.2008
Senior Technical Support
Sutherland
01.2003 - 01.2005
Technical Support
Sify Technologies
01.2002 - 01.2003
University of Madras
Bachelor of Business Administration
Great Lakes Institute of Management
Post Graduate Program in Management for Executives
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