Venette Toh
Summary
I'm a detail-oriented team player with strong organizational skills. Possesses the ability to handle multiple projects simultaneously with a high degree of accuracy.
Looking to seek and maintain a full-time position that offers professional challenges and advancements.
Overview
2
2
years of professional experience
Work History
HR Assistant
Pacific Healthcare & Nursing Home
03.2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Timesoft database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported coordination of benefits open enrollment activities and process.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Responded to employee inquiries regarding benefits and other HR topics.
- Studied research and trends on best practices in HR field.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Updated and maintained employee attendance records.
Health Care Assistant
Pancare Medical
12.2023 - 04.2024
- Observed patient conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Social Media Manager
Noivil Studios
02.2022 - 10.2022
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Increased brand awareness by developing and implementing effective social media strategies.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Analyzed and reported social media and online marketing campaign results.
- Suggested and implemented new features to develop brand awareness.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Provided creative direction on photoshoots to ensure alignment with overall campaign themes and objectives.
- Created motion graphics and video content for websites and applications.
Education
Diploma - Mass Communication
Kaplan
Singapore10.2019
Skills
- Microsoft Office
- Graphic Design
- Payroll Administration
- Office Administration
- Computer Literacy
- Conflict Management
- Problem-Solving
- Critical Thinking
- Staff Management
- Teamwork and Collaboration
- Project Management
- Customer Service
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
HR Assistant
Pacific Healthcare & Nursing Home
03.2024 - Current
Health Care Assistant
Pancare Medical
12.2023 - 04.2024
Social Media Manager
Noivil Studios
02.2022 - 10.2022
Diploma - Mass Communication
Kaplan
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