Veneesha Mandhadi
Senior Executive
Summary
Detail-oriented business professional with an MBA in Marketing and 3+ years of experience in account management, client operations, CRM administration and customer support. Experienced in maintaining accurate client records, following up on accounts and resolving queries, with a record of meeting deadlines and working across teams. Seeking a Billing Administrator role in a professional services environment where I can apply strong organisation, accuracy and communication skills.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Startup Founder
Sri Shubhavela Events
12.2024 - 07.2026
- Managed client consultations, translating requirements into detailed event plans and timelines.
- Secured vendor partnerships for venues, catering, decor, and entertainment services.
- Coordinated end-to-end event operations, ensuring timely setup, and execution.
- Developed event concepts, pricing packages, and client proposals aligned with market demand.
- Resolved event-day issues quickly, maintaining client satisfaction and schedule integrity.
Senior Process Executive
Cognizant Technology Solutions, CTS
10.2022 - 10.2024
- Managed day-to-day client accounts, keeping customer satisfaction high and following up on open items with client account management teams
- Maintained client account information and monitored account activity using Salesforce
- Oversaw daily operations covering accounting, payroll, sales, customer service and human resources management
- Identified process gaps in the existing account management system and recommended improvements
- Managed the full sales cycle from prospecting to closing with an 85% success rate, and consistently exceeded monthly targets
- Built long-term relationships with client decision-makers and account management teams
Bench Sales Recruiter
Techgene Solutions
04.2022 - 08.2022
- Sourced sales candidates through job boards, LinkedIn, and referral networks.
- Coordinated interview schedules between candidates and hiring managers using ATS workflows.
- Managed candidate pipelines, maintaining accurate records, feedback, and stage progression.
- Reduced time-to-fill by applying targeted recruiting strategies and coordinating closely with hiring managers
- Improved quality of hire through structured pre-employment assessments and behavioral interviews
- Followed employment law and compliance requirements throughout the recruitment process
Customer Account Executive
HDFC Bank Limited
03.2021 - 04.2022
- Managed customer account servicing, resolving queries and maintaining accurate records across banking systems.
- Supported account opening processes, verifying KYC documents and ensuring compliance with internal guidelines.
- Coordinated cross-sell opportunities for savings, deposits, loans, and card products through customer engagement.
- Processed service requests efficiently, including updates, closures, and nomination changes with strong attention to detail.
- Maintained accurate records of all customer interactions to track issues and resolutions
- Reduced response times by using a ticketing system for customer queries
- Used CRM tools to manage accounts and track interactions
- Resolved customer issues promptly and trained new team members on company policies and products
Education
MBA - Marketing
TKR Engineering College
India 04.2001 -
BBA - Marketing
London Management Academy
India 04.2001 -
Board Of Intermediate Education - MEC
Sri Chaitanya Junior College
India 04.2001 -
Skills
Client account management
Adaptability
Team leadership
Data-driven decisions
Client account management
Operations management
Visionary leadership
Customer acquisition
Event management
Roles and Responsibilities
- Core Member of the Placement cell – TKR Engineering College
- Participated in the Inter-College fest – TKR Engineering College
- Elected as lead volunteer for all cultural activities – London Management Academy
- Stood as SPL for students discipline in Secondary School
Timeline
Startup Founder
Sri Shubhavela Events
12.2024 - 07.2026
Senior Process Executive
Cognizant Technology Solutions, CTS
10.2022 - 10.2024
Bench Sales Recruiter
Techgene Solutions
04.2022 - 08.2022
Customer Account Executive
HDFC Bank Limited
03.2021 - 04.2022
MBA - Marketing
TKR Engineering College
04.2001 -
BBA - Marketing
London Management Academy
04.2001 -
Board Of Intermediate Education - MEC
Sri Chaitanya Junior College
04.2001 -