Vejaya Duras Duarasamy
Summary
Room attendant with over 12 years experience pertaining to hotel operations take pride in delivering customer satisfaction to all my guest. The skills and knowledge gained throughout my years of experience helps me carry out my duties at the highest level.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Pullman Singapore Orchard
01.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Addressed customer feedback and complaints to maximize satisfaction.
Room Attendant
Ascott Orchard Singapore
06.2022 - 01.2023
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked appliances in guest rooms to determine good working order.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Room Attendant
Rendezvous Hotel Singapore
01.2016 - 05.2022
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Education
PMR
SMK Tok Perdana, Setiawan Perak
Setiawan Perak MalaysiaUPSR Cert
SK Pantai Remis Perak
Skills
- Customer Relationship Management
- Data Archiving
- Room Turnover
- Enforcing Safety Protocols
- Guest Relations
- Inspect Work
Accomplishments
- Awards
SHA Excellent Service Star Awards 2021
SHA Excellent Service Silver Awards 2020
SHA Excellent Service Silver Awards 2019
Certificate of appreciation for outstanding 2018
September Employee of the month 2017
January Employee of the month 2017
Timeline
Housekeeping Supervisor
Pullman Singapore Orchard
01.2023 - Current
Room Attendant
Ascott Orchard Singapore
06.2022 - 01.2023
Room Attendant
Rendezvous Hotel Singapore
01.2016 - 05.2022
PMR
SMK Tok Perdana, Setiawan Perak
UPSR Cert
SK Pantai Remis Perak
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