Veejay A. Jayaselan - Vivi
Kuala Lumpur
Summary
Versatile customer-facing and operations professional with experience in customer service, team leadership, supervisory support, and mortuary/funeral home operations. Known for calm communication, service recovery, SOP adherence, staff coordination, and maintaining high standards in fast-paced environments. Fluent in English and Bahasa Melayu, with working knowledge of Tamil, Mandarin, and German, supporting diverse customer and workplace settings across Malaysia, Singapore, and international teams.
Suitable for customer service, team leader, supervisor, quality control, social work support, mortuary assistant, and operations roles across Malaysia and Singapore.
Overview
10
10
years of professional experience
Work History
Supervisor
Douglas
Berlin, Germany
07.2025 - 03.2026
- Supervised day-to-day floor operations and supported team performance during a busy retail period.
- Ensured new staff understood promotion cycles, product launches, customer engagement standards, and service expectations.
- Guided the team in promoting newly launched products and encouraging customer trials to improve conversion and brand experience.
- Monitored service quality, coordinated tasks, and maintained an organized and customer-ready environment.
- Assisted with staff coaching, workflow coordination, and issue resolution to keep operations smooth.
Team Leader, Customer Service Team
Deliveroo
Berlin, Germany
12.2024 - 07.2025
- Led customer service operations and supported the team in handling daily inquiries, service cases, and escalations.
- Assigned tasks, monitored workflow, and ensured service levels were met across the shift.
- Supported new and existing team members with guidance on procedures, communication standards, and case handling.
- Resolved customer issues professionally while maintaining focus on quality, speed, and customer satisfaction.
- Coordinated with internal stakeholders to keep service delivery consistent and aligned with team goals.
Intern / Trainee Mortician
Himmelsleiter Bestattung
Berlin, Germany
01.2024 - 11.2024
- Participated in a professional integration program focused on daily funeral home operations and administrative workflows.
- Assisted with service preparation, facility organization, and essential mortuary support duties.
- Developed familiarity with legal, logistical, and professional requirements in the German funeral industry.
- Balanced training responsibilities with German language integration studies, demonstrating discipline and adaptability.
Freelance Artist Cum Product Development Team
MAC Creative Team, Berlin, Germany
Berlin
04.2023 - 01.2024
- Developed creative artwork and product concepts for branding and marketing campaigns.
- Assisted in product development from concept creation through final design execution.
- Created packaging designs, promotional visuals, and digital marketing materials.
- Produced design mockups, prototypes, and presentation materials for client review.
- Supported campaign launches through consistent visual branding and content creation.
- Collaborated with creative teams and stakeholders to meet project objectives and deadlines.
- Managed multiple creative projects while maintaining quality and timely delivery.
- Contributed to idea generation, market-focused product improvements, and revision cycles.
Freelancer Social Worker
Ban Ying E.V., Berlin
Berlin, Germany
08.2022 - 03.2023
- Supported a specialized counseling center focused on combating human trafficking and supporting migrant women who experienced violence, exploitation, or trafficking.
- Provided empathetic advice and counseling services in a confidential, client-centered setting.
- Assisted with language mediation when required to improve communication and accessibility for clients.
- Supported women regardless of residency status, including anonymous consultations when requested.
- Helped protect client identity and interests through discreet, ethical, and trauma-informed communication.
- Contributed to public relations, informational materials, training resources, and advocacy-related work.
- Supported networking and awareness efforts aimed at promoting equal participation and rights for migrant women.
- Used multilingual understanding, including Thai, Vietnamese, and Tagalog, to better support cross-cultural communication.
Customer Service Administrator
TuneTalk Sdn Bhd
Kuala Lumpur, Malaysia
02.2022 - 07.2022
- Handled calls, emails, and chats regarding plans, technical issues, port-in/port-out requests, and customer concerns.
- Delivered support in line with company KPIs, procedures, and service standards.
- Ensured accurate follow-up and clear communication to resolve customer issues efficiently.
Customer Service Executive
Webhelp APAC Sdn Bhd, Shopee Malaysia
Malaysia
09.2021 - 01.2022
- Managed live chat and email inquiries, resolving customer issues with professionalism and empathy.
- Used SOP knowledge and available resources to provide accurate and timely resolutions.
- Built rapport with customers while clarifying requirements and guiding them through solutions.
- Maintained high service quality and adhered to agreed support procedures.
Customer Service Executive
Redberry Contact Center, U Mobile
Kuala Lumpur, Malaysia
07.2020 - 07.2021
- Responded to customer calls and emails about products, connection issues, and daily service concerns.
- Worked with technical teams to follow up on connectivity problems and service-related cases.
- Delivered polite, accurate, and timely responses while maintaining strong customer relationships.
- Followed company policies and service guidelines consistently.
Cashier / Shop Assistant
Cheers
Singapore
03.2020 - 06.2020
- Assisted with cashier duties and store operations.
- Supported the team during manpower shortages and helped maintain smooth daily operations.
Performing Arts / Theatre Support
ACUD Theatre
Berlin, Germany
05.2018 - 01.2020
- Contributed to script writing, theatre drama activities, and play production.
- Supported creative production work in a multicultural environment.
Admin Assistant (Fab System)
Micron Technology
Singapore
12.2017 - 03.2018
- Updated inventory records in the system.
- Assisted the production supervisor with administrative and workflow tasks.
Sales Representative
Grohe
Singapore
03.2016 - 06.2016
- Supported sales activities and customer engagement during probation.
Education
German Language Course -
01-2020
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Shatec, The International Hotel and Tourism School
01-2017
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Dato Usman Awang Secondary School
01-2015
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Taman Bukit Indah Primary School
01-2010
Skills
- Customer service and complaint handling
- Team leadership and shift coordination
- Supervisor support and staff onboarding
- SOP compliance and quality assurance
- Case escalation and service recovery
- Call, email, chat, and in-person support
- KPI and service standards tracking
- Product promotion and customer engagement
- Inventory and workflow coordination
- Administrative support and documentation
- Time management and multitasking
- Cross-cultural communication
- Calm under pressure
- Reliable team player
- Strong service mindset
- Professional communication
- Adaptable across industries
- Detail-oriented and organized
- Attention to detail
- Complex Problem-solving
- Staff discipline
- Team building
- Schedule development
Languages
English — fluent in speaking, reading, and writing
Bahasa Melayu — fluent in speaking, reading, and writing
Tamil — spoken communication
Mandarin — spoken communication
German — A2 to B1 level
Timeline
Supervisor
Douglas
07.2025 - 03.2026
Team Leader, Customer Service Team
Deliveroo
12.2024 - 07.2025
Intern / Trainee Mortician
Himmelsleiter Bestattung
01.2024 - 11.2024
Freelance Artist Cum Product Development Team
MAC Creative Team, Berlin, Germany
04.2023 - 01.2024
Freelancer Social Worker
Ban Ying E.V., Berlin
08.2022 - 03.2023
Customer Service Administrator
TuneTalk Sdn Bhd
02.2022 - 07.2022
Customer Service Executive
Webhelp APAC Sdn Bhd, Shopee Malaysia
09.2021 - 01.2022
Customer Service Executive
Redberry Contact Center, U Mobile
07.2020 - 07.2021
Cashier / Shop Assistant
Cheers
03.2020 - 06.2020
Performing Arts / Theatre Support
ACUD Theatre
05.2018 - 01.2020
Admin Assistant (Fab System)
Micron Technology
12.2017 - 03.2018
Sales Representative
Grohe
03.2016 - 06.2016
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Shatec, The International Hotel and Tourism School
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Dato Usman Awang Secondary School
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Taman Bukit Indah Primary School