Hi, I’m
V Balaji Lakshmanan
Director Operations
Singapore
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Focused F & B Director with 19 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
19
years of professional experience
Work History
Thai Temptations Pte Ltd
Director Operations
08.2017 - Current
Job overview
- Digital Marketing - Designing Posters, Advertisements, Content Preparations
- Website Maintenance - Managed CMS of Website for 5 years, regular update of Contents, Pages, Posts, E-Commerce Updates
- Co-ordinates Aggregators - Liaising with Food Suppliers, Delivery partners, Online Marketing partners
- Licenses, Grants, Human Resource, Marketing Concepts, Manage Operations, Managing Events, Client Relationship,
- Co-work with E-Commerce, To apply, follow-up on Work Passes, Licenses, Grants and all admin related process for company
- In authority of training and development on staff personality, etiquette & job knowledge
- Discusses with Executive Chef & plans/ fixes menu costing & designs
- In authority of group CRM system and to maintain records, history and PR with guests
- Manages Profit & Loss statement, Balance Sheet and to forecast budget based on studies
- Monitors monthly report, inventory list, sales analysis and sales forecast.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Mexican Restaurants, Indian Restaurants
General Manager
07.2014 - 07.2017
Job overview
- Leading team of 14 professionals from various countries
- Duties & Responsibilities
- Reports to: Directors
- Plan, Organize & implement Marketing concepts for restaurants and responsible for business
- Co-ordinates/ Follow-up with Operation manager on various licenses/ government grants
- Responsible for discussion with various suppliers/ contractors and assimilate agreements to ensure effective vendors for business
- Performed training and development on staff personality, etiquette & job knowledge
- Established and manages official social media platforms like Facebook, Google+, Trip advisor, HGW
- Monitors restaurant & kitchen operations
- Discusses with Executive Chef & plans/ fixes menu costing & designs
- Manages in-house & outdoor events & assign sub-ordinates to perform their duties accordingly
- Associates with group operation manager during staff appraisals
- In authority of group CRM system and to maintain records, history and PR with guests
- Plan & execute various cost control tactics for betterment of business
- Manages Profit & Loss statement, Balance Sheet and to forecast budget based on studies
- Monitors monthly report, inventory list, sales analysis and sales forecast
- Increased sales by 10% per annum with effective management
The Residency Towers
Maitre De' Hotel
01.2006 - 05.2008
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
Education
University of MadrasChennai
BBA from Business Administration And Management
05.2004
Empee Institute of Hospitality ManagementChennai
Diploma in Hospitality Management from Hospitality Administration And Management
04.2002
The Hindu Theological Hr Sec SchoolChennai
H .S .C & S.S.L.C from Biology, Physics, Chemistry, Mathematics
04.1999
Skills
- Core Skills:
- Recruitment, Training & Development
- Handling Licenses, Grants
- Digital Marketing & Website Maintenance
- Formulates SOP
- Purchasing and Inventory Management
- Profit & Loss Management
- Data Analysis & Business Development Strategy
- Co-Ordinates with Aggregators
- Liaising Deals and Agreements
- Manage Operations
Timeline
Director Operations
Thai Temptations Pte Ltd
08.2017 - Current
General Manager
Mexican Restaurants, Indian Restaurants
07.2014 - 07.2017
Maitre De' Hotel
The Residency Towers
01.2006 - 05.2008
University of Madras
BBA from Business Administration And Management
Empee Institute of Hospitality Management
Diploma in Hospitality Management from Hospitality Administration And Management
The Hindu Theological Hr Sec School
H .S .C & S.S.L.C from Biology, Physics, Chemistry, Mathematics
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