HR professional with significant expertise in human resources management, bringing value through strategic HR initiatives and employee development programs. Known for fostering collaborative environments and delivering consistent results. Skilled in talent acquisition, policy development, and effective communication.
Overview
18
18
years of professional experience
Work History
HR Manager
Thye Hua Kwan Moral Charities
07.2023 - 08.2024
Oversaw human resource management functions, including manpower planning, recruitment, onboarding, training and development, policy review, payroll verification, and monthly HR reporting, resulting in improved operational efficiency and enhanced employee satisfaction
Facilitated recruitment for management and staff by posting job ads, shortlisting candidates, and selecting top talent, enhancing the efficiency of the hiring process and supporting the management team
Orchestrated interview schedules and engaged proactively with candidates, agencies, and hiring managers to streamline the hiring process and enhance candidate experience
Consolidated feedback from hiring managers and conveyed candidate outcomes, enhancing the hiring process efficiency and improving candidate experience
Collaborated with managers to provide strategic guidance and support on employee inquiries regarding administrative assistance, employee benefits, and HR policies, resulting in improved clarity and employee satisfaction
Collaborated across boundaries and cultures to ensure compliance in HR processes and procedures, enhancing service quality and streamlining processes
Executed performance and salary reviews, resulting in improved employee satisfaction and retention rates
Managed employee relations by addressing grievances, conducting investigations, and implementing disciplinary actions, resulting in improved workplace harmony and compliance with company policies
Reviewed and improved HR workflows, policies, and procedures, implementing productivity initiatives that enhanced employee motivation and contributed to increased business performance
HR Manager (Shared Services)
Singapore Institute of Technology
09.2022 - 03.2023
Delivered HR services in accordance with the organization's policies and relevant legislation, ensuring compliance and enhancing operational efficiency
Re-engineered existing processes to streamline operations, resulting in enhanced efficiency and improved workflow
Facilitated the uptake of current HR policies, internal workflows, and processes on SharePoint, enhancing accessibility and compliance across the organization
Ensured data integrity within systems by implementing relevant audit controls, resulting in enhanced compliance and reduced discrepancies
Advised internal stakeholders on HR operations processes, leading to improved understanding and efficiency in implementation
Managed essential HR processes such as onboarding and offboarding, contract renewals, benefits administration, work pass coordination, and terminations, resulting in improved employee satisfaction and streamlined operations
Acted as the primary contact for HR inquiries and requests from stakeholders, effectively addressing questions related to benefits, policies, employee data, HR processes, claims, and HR systems, which enhanced communication and streamlined HR operations
Collaborated with HR team members to successfully execute HR tasks and projects, enhancing overall efficiency and team cohesion
Assisted in documenting internal HR processes, leading to improved clarity and efficiency in operational controls
Organized and filed employee-related documentation to enhance the accessibility and accuracy of employee records, resulting in improved efficiency in retrieving information
Responded to HR-related inquiries on the AskHR platform, enhancing employee understanding of policies and improving overall communication
Supervised a team of 4, enhancing collaboration and productivity within the group
Executed the onboarding process for all newly hired staff, effectively introducing University-wide practices and policies, which enhanced new employee integration and understanding of organizational standards
Managed the Staff Pass card system by coordinating with vendors and the coding department, improving the efficiency of card issuance and maintenance
Facilitated the onboarding of foreign expatriates by addressing pre-arrival, arrival, and post-arrival inquiries, enhancing their relocation experience and ensuring smooth transitions into staff housing and schooling options for dependents
Processed applications and issued various work passes for newly hired university staff and dependents, ensuring compliance with university policies and facilitating a smooth onboarding experience
Administered Employment Pass (EP) and work passes for all University staff, ensuring timely applications, renewals, and cancellations, which facilitated compliance with immigration regulations and streamlined staffing processes
Responded to work pass inquiries from university staff, ensuring timely resolutions that enhanced overall staff satisfaction and streamlined administrative processes
Coordinated and conducted orientation sessions for new joiners, effectively introducing university-wide practices and policies, which facilitated a smoother transition and addressed post-arrival queries such as leave policies and medical insurance information
Revamped and enhanced standard operating procedures (SOPs), resulting in improved efficiency and clarity for team members
Managed training administrative functions, including coordination of internal and external courses and bond agreements for a headcount exceeding 9,000, which enhanced training efficiency and vendor relationships
Developed logistics and training materials, enhancing the effectiveness of training sessions and improving participant engagement
Oversaw training registration and administration using the Workday system, resulting in improved efficiency and organization of training processes
Collaborated with stakeholders and cluster leads to identify individual learning needs, enhancing team development and performance
Coordinated and organized training calendars on a shared drive, enhancing accessibility and improving scheduling efficiency for team members
Monitored and managed training budget utilization, resulting in improved cost efficiency and optimized resource allocation
Conducted a pulse survey to gather 360-degree feedback on training initiatives, resulting in actionable insights for program improvement
Processed all requests efficiently to consistently meet the agreed Service Level Agreements (SLAs), resulting in improved client satisfaction and timely service delivery
Collaborated with the HR Lead (People Services) to generate actionable ideas and feedback that enhanced the efficiency of HR processes, leading to improved standardization and streamlined operations
Administered staff benefits, including leave management, unpaid leave, and flex benefits inquiries, resulting in improved employee satisfaction and streamlined processes
Assisted HR Managers with projects to streamline the onboarding process, work passes, and team management, resulting in improved efficiency and reduced processing times
Collaborated with the HR Lead (People Services) and stakeholders to streamline HR end-to-end processes, resulting in improved efficiency and enhanced communication
Escalated and followed up on issues to ensure timely resolution of challenges arising from the onboarding and work permit administration processes
Cultivated an understanding of the working culture and dynamics of each local unit, fostering strong relationships that enhanced collaboration and team cohesion
Senior HR Generalist
Propnex Property Management Consultants Pte Ltd
03.2016 - 05.2019
Expected full spectrum Human Resource Administration processes in ensuring accurate implementation of HR policies
Executed the complete Talent Acquisition process, which included sourcing candidates, advertising job openings, conducting interviews, selecting candidates, proposing salaries, and facilitating employee onboarding, resulting in improved hiring efficiency and enhanced candidate experience
Assisted in the execution of Manpower Planning projects, leading to improved workforce allocation and efficiency
Collaborated with recruitment firms and headhunters to successfully fill all levels of positions within the company, enhancing talent acquisition efficiency
Executed payroll preparation and supported the performance appraisal process, contributing to improved employee satisfaction and streamlined annual salary reviews and bonus distributions
Conceived and recommended strategies to enhance the consistency and sustainability of HR policies
Administered contract interpretation and management, ensuring compliance with all work pass applications, which enhanced operational efficiency and minimized administrative errors
Collaborated with hiring managers to define job responsibilities and crafted comprehensive job descriptions, resulting in a well-maintained portfolio of all job descriptions
Administered employee leaves, medical benefits, and insurance claims, effectively processing NS claims, childcare, and maternity leaves to ensure timely support and compliance with company policies
Revamped and enhanced the Compensation & Benefits policies and procedures, resulting in improved employee satisfaction and streamlined processes
Conducted assessments of learning and development needs, identifying future skill requirements to enhance workforce capabilities
Managed the manpower and career planning framework, aligning job design and descriptions with business objectives to enhance organizational effectiveness
Facilitated communication between employees and management while addressing staff grievances and offering counseling
Managed HR enquiries and complaints by effectively resolving conflicts and work-related issues, leading to improved employee relations and a more harmonious workplace environment
Compiled and maintained personnel data and training records, enhancing the accuracy of statistical reports and supporting informed decision-making
Facilitated timely submission of all regulatory surveys and training grants to relevant authorities, resulting in improved compliance and enhanced funding opportunities
HR Generalist
Tien Wah Press Pte Ltd
01.2011 - 01.2015
Executed a comprehensive range of HR functions, including employee recruitment and onboarding, payroll management, and performance appraisals, which enhanced workforce efficiency and ensured compliance within a unionized organization
Managed employee benefits administration, including medical, specialist, dental, and optical claims, resulting in improved claims processing efficiency and enhanced employee satisfaction
Executed the application, renewal, and cancellation of work passes, ensuring compliance with regulations and facilitating uninterrupted employment for staff
Liaised with the government agencies in securing training funds
Implemented an organized filing system for personnel and employee training records, enhancing accessibility and improving compliance with record-keeping standards
Resolved complaints and managed conflict situations while providing counseling to staff with disciplinary issues, resulting in improved workplace harmony and enhanced staff performance
Created salary proposals aligned with the SNEF salary guidebook and internal salary structure, enhancing compensation competitiveness and employee satisfaction
Guided employees on benefit and compensation structures, resulting in improved understanding and enhanced employee satisfaction with compensation packages
Reviewed the company's policies to align with best practices, enhancing compliance during ISO14001 and OHSAS18000 internal audit exercises
Conducted exit interviews and recommended a revised salary structure for reemployment cases, leading to improved employee retention and engagement
Coordinated annual medical examinations for employees and facilitated diverse employee engagement events, enhancing workplace morale and promoting employee well-being
Composed employment and promotion letters, correspondences, memoranda, and HR reports, enhancing communication efficiency and supporting informed decision-making within the HR department
Assistant HR Manager
Wang Foong Foodstuffs Suppliers Pte Ltd
01.2007 - 01.2011
Led a team of administrative personnel to streamline end-to-end human resource functions, resulting in improved efficiency in new staff recruitment, induction processes, salary reviews, performance appraisals, and timely payroll and CPF submissions
Administered work permit applications, staff loans, exit procedures, and re-employment processes, ensuring compliance and facilitating smoother transitions for employees
Compiled monthly bank and cash listings along with payroll reports, resulting in improved accuracy in financial tracking and streamlined organization of employee records
Conducted a comprehensive review and enhancement of insurance policies, staff handbooks, the company doctors list, and all HR forms, resulting in improved compliance and clarity for staff
Coordinated various company events, including the annual and Chinese New Year dinners, enhancing employee engagement and strengthening team camaraderie
Facilitated the precise submission of IR8A, IR21, and tax clearance for non-Singaporean staff, ensuring compliance with regulatory deadlines and minimizing potential tax liabilities
Resolved employee grievances and complaints, contributing to the effective preparation for the HACCP Audit and enhancing overall workplace compliance
Prepared and submitted Workmen's Compensation reports, medical and insurance claims, while managing the Ministry of Manpower survey and compiling manpower statistics, resulting in improved compliance and streamlined reporting processes