A double major gradate in BSc Information Systems Management and Management, with an unabashedly passionate catalyst for modern business analysis and willing to work enthusiastically to gear up businesses to reach their fullest potential through Information Technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
VASANTAGOKILAM MANIANVELOO
Singapore
Summary
Overview
5
years of professional experience
Work History
DBS GROUP LTD
Customer Service Officer
05.2021 - 11.2021
Job overview
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in weekly team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls within 10 minutes between each.
- Completed data entry to record call notes, suggestions and questions daily.
- Helped more than 70 customers every day with positive attitude and focus on customer satisfaction.
- Maintained 100% customer satisfaction scores with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with clients regarding account services, statements, and balances.
- Offered advice and assistance to customers, paying attention to special needs or wants.
BizReach Inc
Sales Analyst Intern
05.2017 - 08.2017
Job overview
- Advised business partners on how to best leverage reported information and drive actionable insights.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Assisted with writing job postings and job descriptions for boards.
- Advertised more than 50 job opportunities on social media platforms and job boards daily .
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Collaborated with HR leadership regarding candidate salary determinations.
Education
Licenses & CertificationsSingapore
Certificate of Completion from Data Analysis
06.2022
University Overview
- Data Analytics Training - June 2022
Murdoch UniversityAustralia
Bachelor of Science from Business Information Systems and Management
06.2021
University Overview
NANYANG POLYTECHNICSingapore
DIPLOMA from BUSINESS INTELLIGENCE AND ANALYTICS
09.2017
University Overview
Skills
- Employee Development
- Quality Assurance Monitoring
- Business Operations
- Effective Customer Communication
- Critical Thinking
- CRM Systems
- Pivot Tables
- Time Management
- Business Requirements
- Problem-Solving
- Customer Targeting
- Data Analytics
Additional Information
Additional Information
Proactively leading and running family businesses in India and ran one in Singapore.
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
DBS GROUP LTD
05.2021 - 11.2021
Sales Analyst Intern
BizReach Inc
05.2017 - 08.2017
Licenses & Certifications
Certificate of Completion from Data Analysis
Murdoch University
Bachelor of Science from Business Information Systems and Management
NANYANG POLYTECHNIC
DIPLOMA from BUSINESS INTELLIGENCE AND ANALYTICS
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