Varisa Kongkham
Summary
To obtain a challenging and rewarding position with a forward-thinking company and work as a team to meet or exceed company goals.
Overview
18
18
years of professional experience
Work History
Customer Service Support
Aetos Support Services Pte Ltd
09.2023 - Current
- Evaluated high-risk accounts and analyzed new customer onboarding processes and policies in line with KYC/AML regulations to prevent money laundering, including verifying documents, bank details, and denying third-party funds; screened for sanctions and Politically Exposed Persons (PEPs).
- Verified and managed partnership Introducing Brokers (IBs), accurately calculating commissions and rebates to ensure timely and correct payouts.
- Delivered comprehensive customer support by troubleshooting platform and account issues, responding to inquiries, and providing real-time problem-solving via live chat and email.
- Supported sales and account management teams by creating trial/display accounts, managing copy trading, adjusting account leverage and swap-free options, and monitoring deposit and withdrawal statuses.
- Prepared and maintained daily operational reports such as deposits, withdrawals, welcome bonuses, and copy trade fees.
- Collaborated cross-functionally with IT, dealing, marketing, and compliance teams to resolve technical issues related to trading platforms (MT4/MT5) and app functionalities, enhancing client experience.
- Executed and managed customer fund withdrawals, including cancellation of pending withdrawal requests, ensuring compliance and customer satisfaction.
Service Delivery Ops Associate
Accenture
07.2021 - 02.2023
- Provided high-quality risk review services, consistently meeting SLA targets while focusing on efficient case resolution and productive time management.
- Identified and helped minimize risks by analyzing fraud patterns and emerging trends.
- Assisted users with risk process workflows to ensure smooth operations and compliance.
- Recommended and implemented process improvements to enhance risk management effectiveness.
- Communicated relevant information promptly to senior agents and team leads, escalating complex issues or delivery challenges when necessary.
Finance Officer
Cartrack Technologies South East Asia Pte. Ltd.
09.2019 - 05.2021
- Delivered accurate and timely financial reporting as a key member of the Asia regional finance team, supporting senior management with actionable insights.
- Conducted detailed monthly reviews of management accounts to ensure financial accuracy and compliance with company policies.
- Prepared comprehensive audit schedules and proactively liaised with external auditors to resolve issues, contributing to successful audit completions.
- Managed full-cycle Accounts Payable and Accounts Receivable processes, ensuring timely invoice processing, payment, and receipt collection.
- Executed General Ledger transaction postings and performed regular reconciliations to maintain data integrity and identify discrepancies.
- Reviewed and analyzed daily, monthly, and annual financial reconciliations and statements, promptly investigating and resolving anomalies.
- Served as the primary communication link between the Singapore and Thailand finance teams, facilitating seamless collaboration and data exchange.
- Coordinated with vendors and suppliers on invoice inquiries and payment follow-ups, strengthening supplier relationships.
- Addressed and resolved customer payment issues, improving cash flow and customer satisfaction.
- Maintained and updated balance sheet schedules, including fixed assets registration, accruals, prepayments, and advance payments.
- Prepared and submitted Thailand VAT filings (Por Por 30, P.N.D 3, P.N.D 53, P.N.D 50, P.N.D 51) accurately and on time, ensuring regulatory compliance.
Risk & Payment Analyst
E-Solution Pte Ltd (Accenture)
09.2018 - 09.2019
- Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.
- Identify and help minimize the risk posed by fraud patterns and trends.
- Assist users with risk process workflows.
- Identify, recommend, and implement process improvements.
- Communicate relevant information on a timely basis to senior agents & team leads and escalate issues or complex delivery items when required.
- Reason of Leaving: Want to make a career change from current industry to a different one.
Finance Officer
Societe Air France
07.2016 - 05.2017
- Managed Accounts Payable, Accounts Receivable, and General Ledger transactions accurately and timely.
- Conducted account reconciliations and supported month-end and year-end closing processes.
- Liaised with vendors and suppliers to follow up on invoice payments and resolve payment issues.
- Oversaw month-end and year-end Accounts Payable closing procedures to ensure completeness and accuracy.
- Reviewed monthly reconciliations and statements, following up on discrepancies promptly.
- Managed Accounts Payable accruals and reconciled supplier statements of accounts regularly.
- Processed periodic Accounts Payable payments efficiently.
- Monitored and performed bank reconciliations using SAP accounting software.
- Handled invoice coding and scanning to support accounting records.
- Performed additional ad-hoc duties as assigned to support the finance team.
- Reason of Leaving: Due to pregnancy and take care of baby.
Finance Accountant
Creative Concept Interior Pte Ltd
01.2011 - 01.2014
- Performed data entry and organized filing of documents, including preparation of payment vouchers.
- Managed company invoices, sales transactions, and credit notes using MYOB accounting software.
- Prepared quotes based on customer requirements, ensuring accuracy and clarity.
- Followed up with customers on payment status and job progress to maintain smooth operations.
- Communicated with suppliers to coordinate the ordering of goods and ensure timely delivery.
Finance Department
Chokburapa Rubber Company (Thailand)
01.2010 - 01.2011
- Performed data entry and organized filing of documentation to ensure accuracy and easy retrieval.
- Assisted in payroll preparation and maintained up-to-date customer records.
- Acted as cashier, handling cash transactions including bank deposits and withdrawals, managing amounts up to approximately 1.9 million.
- Conducted monthly sales closures, ensuring accurate reconciliation and reporting.
- Monitored rubber market rates from various countries to support trading decisions.
- Managed customer quotations for rubber, providing timely and accurate pricing information.
Accounts Department
Patomporn Transport Company (Thailand)
01.2007 - 01.2009
- Performed accurate data entry and maintained organized filing of documents to ensure easy retrieval and record-keeping.
- Assisted in payroll preparation by calculating employee working hours and related payroll duties.
- Managed daily and monthly sales closing activities, ensuring accurate recording and reporting.
- Served as cashier, handling cash transactions and maintaining cash register accuracy.
- Processed Accounts Payable and Accounts Receivable transactions, ensuring timely payments and collections.
- Maintained and updated important customer information to support customer service and operational needs.
Education
Diploma - Finance & Accounting
Sriracha Technological College
01.2010
High School - undefined
Wangchan Wittaya School
01.2007
Skills
- Fluent in multiple languages
- Native Thai speaker
- Intermediate English proficiency
- Basic Chinese proficiency
- Experienced with general ledger management and financial software
- Account and finance internship
- Coordinate with domestic and international suppliers for procurement
- Coordinate with local clientele
- Skilled in managing procurement workflows
- Adaptable to new environments
- ACCA exam preparation
Hobbies and Interests
Cooking, Listen Music, Workout and traveling.
Additional Info
- Last Drawn Salary: SGD 4200
- Expected Salary: SGD 5000 (Negotiable)
- Notice Period: 2 weeks
- Availability: 2 weeks
Timeline
Customer Service Support
Aetos Support Services Pte Ltd
09.2023 - Current
Service Delivery Ops Associate
Accenture
07.2021 - 02.2023
Finance Officer
Cartrack Technologies South East Asia Pte. Ltd.
09.2019 - 05.2021
Risk & Payment Analyst
E-Solution Pte Ltd (Accenture)
09.2018 - 09.2019
Finance Officer
Societe Air France
07.2016 - 05.2017
Finance Accountant
Creative Concept Interior Pte Ltd
01.2011 - 01.2014
Finance Department
Chokburapa Rubber Company (Thailand)
01.2010 - 01.2011
Accounts Department
Patomporn Transport Company (Thailand)
01.2007 - 01.2009
High School - undefined
Wangchan Wittaya School
Diploma - Finance & Accounting
Sriracha Technological College
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