Van Joseph Manansala
Summary
Graduated in Information Technology in 2019. Seeking for an opportunity in the IT industry which I may continuously enhance my learning and skills. Good knowledge and highly skilled in the basic fundamentals of software, hardware, and network trouble shooting. With my ability to adapt to challenges and passion to learn, I am dedicated to contribute to the growth of the company and be a valued asset to the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Sancus Security Asia PTE LTD
08.2023 - Current
- Communicate with clients to determine needs and explain complex issues.
- Conduct research and studies on site
- Manage field activities.
- Diagnose construction or machinery problems
- Oversee repairs and technical improvements
- Install new systems and technology
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in electrical systems.
- Monitored work performance and quality to maintain standards.
- Inspect and test material for safety
- Ensure proper maintenance of onsite equipment
- Supervise and direct onsite crew (e.g. technicians)
- Draft and submit reports
- Management of security projects (performance and patrol tracking)
- Monitor cloud-based security applications and platforms
- Ensure that any sites incident are to be recorded in the Incident Management System
- Supervising and managing a security team comprising of fourteen personnel
- Monitoring CCTV, alarm activators, communication devices, and answering and transferring phone calls
- Any other duties assigned by management.
Operation Executive
Crete Security Services PTE LTD
07.2020 - 08.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Communicating with executives and upper management regularly.
- Collaborating with executives and creating operational policies and procedures.
- Suggesting improvements needed in different operations.
- Maintaining a healthy relationship with Clients.
- Making sure the compliance with laws and regulations
- Management of security projects (Attendance, performance, and patrol tracking.
- Monitor cloud-based security applications and platforms.
- Ensure that any sites incident are to be recorded in the Incident Management System.
- Preparation of weekly and monthly deployment.
- Monitoring CCTV, alarm activators, communication devices, and answering and transferring phone calls.
- Any other duties assigned by management
Information Technology Support Specialist
Asset Corporation PTE LTD
07.2019 - 03.2020
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Monitoring and maintaining computer systems and networks.
- Providing technical support across the company.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Repairing and replacing equipment as necessary
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
Internship - Software Testing Engineer
Ecosystem Research And Development Bureau
04.2018 - 07.2018
- Create database that maintain records in the system
- Do troubleshooting computers
- Installation & configuration of a company’s computer hardware operating systems and applications
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of customers and employees
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults
- Testing and evaluating new technology
- Performing electrical safety checks on the company’s computer equipment.
- Designed testing scenarios for usability testing.
- Fixed identified issues to improve workflows.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
Education
Bachelor of Science - Information Technology
Colegio De San Juan De Letran Calamba
Philippines06.2019
Highschool -
Little People's School
Philippines06.2015
Skills
- Hardware Troubleshooting
- Network Troubleshooting
- Computer Assembling
- Adobe Creative Suite
- Microsoft Office
- Technical Support
- Network Installation
- Equipment Knowledge
- Customer Management
- Driving
- Athletic
Additional Information
- https://www.linkedin.com/in/van-joseph-manansala
- International Driving Permit
Certification
- Android Certified Application Developer
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Field Service Engineer
Sancus Security Asia PTE LTD
08.2023 - Current
Operation Executive
Crete Security Services PTE LTD
07.2020 - 08.2023
Information Technology Support Specialist
Asset Corporation PTE LTD
07.2019 - 03.2020
Internship - Software Testing Engineer
Ecosystem Research And Development Bureau
04.2018 - 07.2018
Bachelor of Science - Information Technology
Colegio De San Juan De Letran Calamba
Highschool -
Little People's School
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